Ferro/asse da stiro, culle/letti per bambini (gratuiti), Wi-Fi gratuito

Recensioni per Super 8 by Wyndham Brinkley

2 out of 5
Super 8 by Wyndham Brinkley
2005a N Main St, Brinkley, AR

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 81 su 343 recensioni" "
Valutazione di 8 - Buono. 109 su 343 recensioni" "
Valutazione di 6 - Soddisfacente. 68 su 343 recensioni" "
Valutazione di 4 - Scarso. 53 su 343 recensioni" "
Valutazione di 2 - Terribile. 32 su 343 recensioni" "

7,0/10

Pulizia

7,8/10

Personale e servizio

7,0/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Carolyn

Viaggio con la famiglia
Room needs some upgrades.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Carolyn, Thank you for sharing your feedback with us. We appreciate your input and will pass it along to our management team for their consideration. We strive to provide the best possible experience for our guests. Your comments will help us improve our services for future stays.

8/10 Buono

Mario, Caledon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room - friendly service. Good value for your money. I would stay again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Mario,We are delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback! Our team works hard to provide excellent service and maintain a clean environment for all our guests. We look forward to welcoming you back on your next visit.

10/10 Eccellente

Katrina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very friendly and the property very quiet and clean
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Katrina,We are thrilled to hear that you enjoyed our friendly staff and the peaceful, clean property. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any further comments or concerns, please feel free to contact our management team directly.

8/10 Buono

ALINA

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room was very clean
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello ALINA,We're delighted to hear that you found your room to be very clean during your stay with us. Our housekeeping team works hard to ensure high standards of cleanliness are maintained throughout the hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were pleasantly surprised by the cleanliness of the front lobby and friendly young man at the front desk was very helpful after our 7 hour drive. We were given a very nice room that was fresh and very clean, just like the main lobby. Such a welcome surprise.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Mary,We are delighted to hear that you enjoyed our clean lobby and helpful staff member at the front desk. It's great to know that you found your room to be fresh and very clean as well. Your positive feedback is truly appreciated.

6/10 Soddisfacente

Kristie

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello Kristie, We appreciate you taking the time to stay with us. If you have any feedback to share about your experience, please reach out to us so we can address any concerns. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Buono

Smith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Smith,We are delighted to hear that you had an enjoyable stay with us! If you have any further feedback to share, please feel free to contact us - we value your input.

8/10 Buono

Christina

Mi è piaciuto: Pulizia, personale e servizio, servizi
The room was pretty clean, room was big enough. The outside of the front office could be cleaned up more. Overall i felt safe enough to stay here.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 2 mar 2024
Hello Christina, Thank you for sharing your feedback with us. We appreciate your comments regarding the size and cleanliness of the room. We take all feedback seriously and will share your observations about the front office area with our team for further review. We're glad to hear you felt safe during your stay and hope to welcome you back in the future.

8/10 Buono

lori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello lori, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Front desk lady was very courteous and efficient and went out of her way to do all she could to be of service.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello John,Thank you for taking the time to share your experience. We greatly appreciate your kind words about our front desk staff. It is our goal to provide exceptional service to all our guests, and we are delighted to hear that our team member went above and beyond to assist you. We hope to have the pleasure of welcoming you back in the future.

8/10 Buono

Charles

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Charles,Thank you for choosing to stay with us! We appreciate your positive rating and are delighted to hear that you enjoyed your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future.

8/10 Buono

Tombo

Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 15 dic 2023
Hello Tombo, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Buono

Frank

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 12 dic 2023
Hello Frank,Thank you for choosing to stay with us! We're glad to hear that you enjoyed your stay overall. If there are any specific areas where we could have improved, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future for an even better experience.

4/10 Scarso

Paul

I made my reservation through Expedia for $71.12 and upon arrival, Super 8 asked for my credit card. It was a night check in with employee behind protective glass and he stated my card had been denied which I thought strange that he even asked me for it since I had already booked through Expedia. He then asked me to use the outside machine to run my card and it went through fine. He said the charge would come off my card in a couple days. It did not come off and I also found there were 2 charges of $63.50 plus the $71.12 from Expedia. Will attempt to get it taken off however I don’t plan to use Expedia as I was charged more than their rate plus all the hassle of taking 2 additional charges off my statement.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Paul, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We kindly advise reaching out to our management directly to discuss the charges on your statement. We appreciate your feedback and look forward to resolving this matter.

8/10 Buono

Anthony

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Anthony,We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.

10/10 Eccellente

John

Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello John,We are thrilled to hear that you had a fantastic experience during your stay! It was our pleasure to provide top-notch service and ensure your satisfaction. We look forward to welcoming you back in the future for another exceptional stay.

4/10 Scarso

Sierra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nosy workers and loud tenants
On three separate occasions room service walked in without knocking or announcing themselves. I was in the middle of changing at one point. Most locks are broke or almost broke on the doors and you can hear everything through the walls. It was hard to get privacy. We have a baby and getting him asleep was a challenge because room service, and the owners themselves came through and let themselves in, or people would check in and stomp or play their TVs extremely loud. If you have kids or if you’re a light sleeper I don’t recommend this place.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 17 nov 2023
sorry for inconvenience. You stayed here 6 night in the same room. If you would have let front desk know all the issues we would have change your room and also we would have let house keeper know not to disturb you with the room service. Again sorry for all the inconvenience while you stayed with us.

10/10 Eccellente

Jodie

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Jodie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Scarso

Doris

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Checkin was at night and the front door was closed and you had to check in at a night door. Very unprofessional.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Doris,Thank you for sharing your feedback about your recent check-in experience. We apologize for any inconvenience you may have experienced due to the closed front door. Our check-in procedures at night are designed to ensure the safety and security of our guests. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good location for a traveler
The hotel was off of the highway and thus was a perfect location as we traveled through AK. The room could use an update.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Dear Guest,Thank you for choosing our hotel as a pitstop during your travels in Alaska! We appreciate your feedback regarding the room and will take it into consideration for future renovations. We strive to provide a comfortable stay and hope you enjoyed exploring the beautiful surroundings.

4/10 Scarso

Denise

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The toilet seat was dirty (brown smeared on the back part) and the room was not fresh smelling
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 8 nov 2023
Hello Denise,We apologize for any inconvenience during your stay. We appreciate your feedback and will address your concerns accordingly. We strive to maintain a clean and fresh environment for our guests. Thank you for bringing these issues to our attention.

10/10 Eccellente

Samuel

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 17 nov 2023
Hello Samuel,Thank you for taking the time to leave us a positive review! We're delighted to hear that you enjoyed your stay with us. If you have any future travel plans, we would love to welcome you back to our hotel again.

10/10 Eccellente

Mario, Caledon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my second stay at Super 8 by Wyndham Brinkley, and I will be back next year. The room was clean, and the staff is very courteous and friendly (special mention to the young man attending the front desk when I checked-in - he advised me there was a problem with the room I had reserved, and he promptly advised me that he would place me in another room, which turned out to be an upgrade. Very pleasant young man and very efficient. Having met his father during breakfast, it was easy to see that he was following his father's teaching). Highly recommended.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 26 ott 2023
Hello Mario,Thank you for choosing to stay with us again at Super 8 by Wyndham Brinkley! We're thrilled to hear that our clean rooms and courteous staff, especially our helpful front desk agent, contributed to a pleasant stay. We look forward

8/10 Buono

Katy

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 9 nov 2023
Hello Katy,Thank you for sharing your feedback. We appreciate your positive rating and are glad to hear that you had an overall enjoyable stay. We apologize for any inconvenience you may have experienced and will take your comments into consideration to improve our services. We hope to welcome you back in the future for an even better experience.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Dear Guest,Thank you for your positive rating! We're glad to hear you had a good experience with us.

8/10 Buono

Constance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good but need blockout curtains
Clean, had everything I needed. Only complaint was window did not have blockout curtains so parking lot light shown inside making it as bright as daylight.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hi Constance,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the curtains, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Not so much...
Room was ok....wouldn't call the offering breakfast, though.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 5 ott 2023
Dear Guest,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

2/10 Terribile

Lluviana

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 24 set 2023
Hello Lluviana,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Soddisfacente

Andrew

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Short Night Stay
The room had a musty odor to it. Tried spraying, but seemed to stay. Also, many things needed better cosmetic repairs. Overall, staff was nice and it was just a short night. No big deal; just need to clean it up somewhat
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 21 set 2023
Hello Andrew, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Eccellente

Regina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 14 set 2023
Hello Regina,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Buono

Carol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 25 ago 2023
Hello Carol,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Eccellente

Kiffany

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
For the price this was really good.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 25 ago 2023
Hello Kiffany,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our price. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Scarso

Diosa

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
My bum refused to sit in the toilet seat.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 11 ago 2023
Hi Diosa,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Clean but dated
The hotel is average for the area. There were a lot of things that didn’t work or was just broken, like all of the fixtures in the bathroom, The pool was unavailable and very nasty. The Wi-Fi signal was almost nonexistent. The bed was extra firm, which made it uncomfortable for me. However, my room was very clean.
Soggiorno di 3 notti a luglio 2023
Risposta di Manager, il giorno 3 ago 2023
Hello Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Eccellente

Carlton

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hard to understand front desk
The stay was great! Was just hard to understand the front desk guy.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 2 ago 2023
Hi Carlton,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and sorry that there was a language barrier with one of out staff. We hope to have the pleasure of hosting you again soon.

6/10 Soddisfacente

Angel

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 25 lug 2023
Hello Angel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Buono

Cheryl

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 23 lug 2023
Hello Cheryl,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Scarso

Harry

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not the most wonderful overnight stay.
Walking in the door of this non-smoking room the first thing you noticed was the smell of cigarette smoke that they had tried to mask with some sort of deodorizer. The cigarette burns on the bed spread was also an indicator. The shower curtain had mold on it as well as the bathtub skid pad. What really burned me though was that I inadvertently left my tablet on the nightstand and when I called back in the evening of the same day of checkout I was informed the tablet had not be turned in. So I'm out that.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Harry,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terribile

Michelle

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stay Elsewhere, Especially Women
The side of the building where the rooms are is very unkempt with trash and crumbling walls and stairs. There were a few men just hanging around outside the rooms, which made me and my friend feel really uncomfortable. The motel is also attached to a dive bar. The room had been recently updated and painted, but there were still stains on the bed linens and towels. The bathroom is very cramped and the toilet was not clean. The unclean room and the unsafe feeling was enough for us to check back out and find a different hotel for the night.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Michelle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Scarso

Siva Ram Pavan Kumar

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Siva Ram Pavan Kumar, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Soddisfacente

Cynthia

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This is an older facility. It served my purpose of having a quiet place to sleep. However, I was glad I happened to have my water shoes along as the tub was stained and looked kind of gross. The staff was accommodating and honored my request for a ground level room which was a great relief for me.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 16 lug 2023
Hello Cynthia,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Buono

Kristie

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 27 giu 2023
Hello Kristie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terribile

Jerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I intended to Pay Cash Upon Arrival. I had the money in hand but before the clerk could take it I received an alert from my bank that my debit card was charged by Expedia. I had left enough money in my account to cover my bills at home while I'm away. Now you've caused a problem.I fant drive back home tomorrow to fix this. DO NOT CHARGE MY CARD AGAIN THIS AFTERNOON WHEN I CHECK IN TO THE DAYS INN IN KODAK TN! I will pay cash upon arrival as I intended to do here. I can't afford the insufficient funds fees you just caused at my bank. I will Never Use Expedia Again
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 19 giu 2023
Hello Jerry, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terribile

Joshua

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
10 out of 10 would not recommend this place. I would never recommend this place unless you have no self respect for yourself. The pictures are incredibly doctored and look nothing like the property. The pool looks like it has fungus going it it. The “non-smoking room” reeks of smoke and has a broken smoke detector, the furniture and covers are filthy and have cigarette burns. The toilet was barely bolted down and would rock at the slightest movement. 2/3 of the sockets in the room were burnt out or completely missing. And to top it all of the door’s lock is hanging on by a hope and a prayer. Guess I will be exercising my second amendment right and holding down a cover position on the door while my family sleeps so that none of the shady patrons congregating in the parking lot decide to take advantage of my voluptuous body in the wee hours of the night. You’d think that this with this being the highest rated hotel in the town it would at least be halfway decent. It is not, just keep driving. I wish I we would have just keep driving, we already drove 8 hours what’s a few more to get to an acceptable hotel. I know from other reviews that someone in management will contact me and apologize stating that they guest satisfaction is their priority. How about you just fix this dump instead of lying to people online.
Risposta di Manager, il giorno 19 giu 2023
Hello Joshua, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Eccellente

carlos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente hotel
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 16 giu 2023
Hi Carlos,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Eccellente

carlos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente ubicación
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 18 giu 2023
Hello carlos,Thank you for your valuable opinion regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terribile

Lynn

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The staff was nice. The room was questionable. TV remote was broken, toilet seat was not bolted down, bugs in room & under sheets.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 12 giu 2023
Hello Lynn,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Soddisfacente

mark, san antonio

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
remote had dead batt....phone not working....ac did not work because outlet was burnt up
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 7 giu 2023
Hello mark, Thank you so much for bringing to our attention the issues that you encountered with our TV, phone and outlets. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Scarso

Thomas

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Don’t Bother
I am not a guy who likes to write bad reviews. I’m just doing this as a warning to other travelers to not bother with this disgruntled, lazy desk clerk employing, moldy smelling, no TV having, no vending machines working, plenty of suspicious burns on the bedcovers waste of money.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 7 giu 2023
Hello Thomas, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 Buono

Pam

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 25 giu 2023
Hello Pam,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.