Dear William, I am so sorry to hear that you didn't enjoy your stay with us. It is very important to us that all guests are having an enjoyable stay with us so to hear that we were not up to standard is unfortunate.I will pass on the feedback to my team to ensure we can make necessary changes to the smell and ensure our customer service is up to par. If we ever get to see you again, I hope, we can accommodate to your needs better and hope you have a more enjoyable stay with us. Kind Regards, Leilani (Reception)

Dear Karen,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your check-in was easy and that our staff was helpful in accommodating your request to enter the room earlier.We're pleased to learn that you enjoyed the unexpected upgrade to a two-bedroom suite, and we appreciate your feedback on the room's cleanliness. It's great to hear that the pool met your expectations, and that the gym was well-equipped for your needs.Your comments regarding the kitchen equipment, water pressure in the shower, and the limited number of glasses have been duly noted, and we will address these areas to enhance the overall guest experience.We are thrilled that our location proved convenient for your needs, with easy access to shops and dining options. It was our pleasure to provide you with some Christmas treats as a special surprise, and we're glad you found them enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another positive experience in the future.Warm regards,Mantra Midtown Team

Dear Jan,Thank you for sharing your feedback with us. We're pleased to hear that you found your stay convenient and comfortable.We appreciate your suggestion regarding block-out curtains, and we understand the importance of a good night's sleep. We will certainly take this into consideration for future improvements. Our goal is to ensure that every guest has a restful and enjoyable experience, and your input is valuable in achieving that.If there's anything specific you'd like us to address or if you have additional preferences, please feel free to let us know. We are committed to making our guests' stays as pleasant as possible and will do our best to accommodate your requests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Best regards,Mantra Midtown Team

Dear Paula,Thank you for taking the time to share your feedback with us. I sincerely apologize for the issues you encountered during your stay at Mantra Midtown. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that your experience fell short of expectations.I appreciate your understanding and acknowledgment of our reception staff's efforts to address the issues promptly. Please be assured that your comments have been shared with the relevant teams, and we will take immediate action to rectify the concerns you raised, including the broken appliances, the condition of the carpet, and the curtains to enhance privacy.Your feedback is invaluable to us, and we are committed to ensuring that necessary improvements are made to provide a more seamless experience for our guests in the future. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a stay that exceeds your expectations. Please feel free to reach out directly if you have any specific requests or concerns for your next visit.Thank you for choosing Mantra Midtown, and we appreciate your patience and understanding.Best regards,Rebecca Front Office Supervisor Mantra Midtown

Dear Anne,We sincerely apologize for the disappointment you experienced during your stay at Mantra Midtown. We regret that our service did not meet your expectations, and we appreciate your candid feedback.It's disheartening to hear that you found the room unsatisfactory, and we're sorry for any inconvenience caused. We were unaware of your concerns during your stay, and we regret that we couldn't address them in real-time. We understand that communication is key, and we apologize if we fell short in providing the level of service you deserved.Upon learning about your dissatisfaction we offered a room move and an upgrade to make amends. We're sorry to hear that these options were declined. Please be assured that we take your feedback seriously, and we will investigate the issues you raised to prevent similar occurrences in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Mantra Midtown Team

Dear Robyn,Thank you for your review. We are very pleased to hear that you had a wonderful stay with us.Kind regards,Mantra Midtown Team

Thank you for taking the time to leave a review! We're delighted to hear that you had a great experience at Mantra Midtown and that we were able to provide everything you needed during your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable visit, and it's always wonderful to receive positive feedback. We hope to have the pleasure of hosting you again in the future. If you have any suggestions or specific highlights from your stay, feel free to share them. Your insights help us continue to improve our services. Thank you for choosing Mantra Midtown!

Dear Natalie,Thank you so much for your fantastic review! We are thrilled to hear that you had a great stay at Mantra Midtown.At Mantra Midtown, our aim is to provide exceptional experiences for our guests, and it's incredibly rewarding to know that we achieved that during your stay.Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another outstanding stay in the future. If you have any specific comments or suggestions on how we can make your next stay even more enjoyable, please feel free to share them with us.Warm regards,Mantra Midtown Team

Dear Christina,Thank you so much for taking the time to share your wonderful experience at Mantra Midtown. We are delighted to hear that you had a great stay.At Mantra Midtown, we strive to create memorable and enjoyable experiences for our guests, and it's heartening to know that Ho's kindness and warm welcome contributed to your stay. We will make sure to pass on your kind words to Ho and the entire team to recognize their dedication.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for more special moments in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warmest regards,Mantra Midtown Team

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Dear Angela,Thank you for choosing Mantra Midtown for your recent stay, and for taking the time to leave us such a positive review. We're delighted to hear that your check-in and check-out processes were smooth and hassle-free. Our team aims to provide excellent service from the moment our guests arrive until they depart, and we're thrilled that we met your expectations.We're pleased to know that you found your room quiet and comfortable. We understand the importance of a peaceful and restful environment for our guests, and we're glad you enjoyed your stay. Our well-stocked kitchenettes are designed to offer convenience and flexibility to our guests who wish to self-cater, and we're delighted that you found them to be to your satisfaction.Once again, thank you for sharing your positive feedback with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Mantra Midtown on your future visits to the area. If there is anything specific you would like for your next stay, please do not hesitate to let us know. Our team is always here to assist in making your experience even more enjoyable.Warm regards,The Mantra Midtown Team

Dear John,Thank you so much for your wonderful feedback! We're delighted to hear that you had such a fabulous stay at our apartment. We take great pride in maintaining a spotlessly clean environment, and it's fantastic to know that you found everything in impeccable condition.Having two balconies overlooking the city is indeed a bonus, and we're thrilled that you appreciated the beautiful views. It's our aim to create a welcoming and well-equipped living area, and we're glad you found it spacious and comfortable.Thank you for your kind words about our reception staff. We're extremely proud of them, and your appreciation means a lot to us. We'll make sure to pass on your compliments to them. They genuinely care about our guests and always go above and beyond to assist with any requests or provide helpful guidance. .Once again, thank you for your glowing review. We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay even more exceptional.Mantra Midtown Team

Dear Wayne,Thank you for choosing to stay at Mantra Midtown and for sharing your wonderful feedback with us. We're thrilled to hear that our location was convenient for you, and that you found our staff to be great.It's also great to know that you found our facility to be in outstanding condition. We take pride in maintaining a high standard of cleanliness and comfort for our guests.Thank you for your kind words, and we look forward to welcoming you back to Mantra Midtown on your next visit to the city. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mantra Midtown Team

Dear Peggy,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience during your stay with us. Our prime location, close to shops and dining options, is indeed a highlight for many of our guests, and we're delighted that it added to your convenience.Maintaining cleanliness and providing a comfortable atmosphere is of utmost importance to us, so we're glad to know that you found your room to be clean and comfortable. Our dedicated staff takes pride in offering friendly and helpful service, and they will be thrilled to receive your kind words.We appreciate your loyalty and the fact that you are considering staying with us again. We can't wait to welcome you back for another enjoyable experience. If there's anything specific you would like us to arrange for your next stay, please don't hesitate to let us know.Once again, thank you for taking the time to share your positive review. We look forward to providing you with another memorable stay in the future!Mantra Midtown Team

Dear Jason,Thank you for taking the time to share your feedback regarding your recent stay at Mantra Midtown. We are pleased to see that you had a good stay with us and that overall you enjoyed your experience. We hope to welcome you back in the near future and provide you with an even better stay.Best regards,KirstenFront Office Supervisor

Dear Eugene,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient for accessing the nearby shops. We hope to have the pleasure of welcoming you back again soon!Warm regards,Mantra Midtown Team

Thank you Scott for your kind feedback. We are glad you enjoyed your stay and we hope to welcome you back soon.

Dear India, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Mantra Midtown Team

Dear Angela,Thank you for staying with us and giving us a 10/10! We look forward to welcoming you back again soon.

Thank you for leaving us a review. Please be assured this is not the standard we keep and the issue has been addressed with our housekeeping department.

Dear Nicki-lee, Thank you for your feedback. We are glad that you enjoyed the overall experience staying with us. We are looking forward to welcome you back in the future. Regards, Kam C Guest Service Agent

Dear Jayme, Thank you for taking the time to provide your comments. It is great to read that you enjoyed your overall experience. We hope to welcome you back again soon. Warm regards, Kam C Guest Service Agent

Thank you for taking the time to leave us a review. Please me assure we are currently in the process of changing internet providers and subsequently upgrading our wifi.

Dear Tuan, Thank you for your review! We are glad that you enjoyed your stay and our convenient location. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Karen, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards, Kam C Guest Service Agent

Dear Michelle, Thank you for your valuable review, we are glad that you enjoyed your stay at Mantra Midtown. We are looking forward to welcoming back. Regards, Kam C Guest Service Agent

Dear Donald, Thank you for staying at Mantra Midtown. We are glad that you found the location of the hotel convenience. We are looking forward to welcoming you back in the future. Warm regards, Kam C Guest Service Agent

Dear Alana, Thank you for your stay with Mantra Midtown and your comments. We would love to welcome you back in the future. Kind regards, Kam Guest Service Agent

Dear Brad, Thank you for staying with us and taking the time to provide your comments. We look forward to welcoming you back again soon.

Dear Casey, Thank you for taking the time to provide your comments. It is great to read you and your family enjoyed the facilities and overall stay. We look forward to welcoming you back for your next break away.

Dear Gary, Thank you for your top rating! We look forward to welcoming you back soon to Mantra Midtown

Dear Eleanor, Thank you for staying with us and leaving us a top rating! It is great to read you were able to take advantage of our location and look forward to welcoming you back again soon.

Dear Lynette, Thank you for staying with us and providing a top review! It is great to read that you enjoyed our various amenities and look forward to your next return.

Dear Michael, Thank you for staying with us and leaving us a top rating! It is great to read you were able to take advantage of our location and look forward to welcoming you back again soon.

Dear Glyn, Thank you for staying with us and taking the time to provide your comments. We look forward to welcoming you back again soon

Dear Mark, Thank you for staying with us and taking the time to provide your comments. We apologise for the issues that arose during your stay and will audit the websites as we have no intention of misleading our guests. In regards to the TV, we trust that it was reported to reception and immediately rectified. Thank you again for your comments and I hope we have the chance to regain your confidence in us once again.

Dear Cathie, Thank you for our 5 out of 5! We look forward to welcoming you back again soon. Warm regards, Mantra Midtown team

Dear Derek, Thank you for taking the time to provide your comments. We apologise for the oversight with the desk as all Executives have desks. It was a shame we were not able to rectify this for you whilst In-house. We hope to welcome you back again soon.

Dear Shawnee, Thank you for staying with us and providing your top review and rating! It was a pleasure to accommodate you in our beautiful location and convenient location. We look forward to welcoming you back next time your travels bring you to Brisbane. Warm regards, Chaler Dionysius Front Office Manager