Dear Daniela, Thank you for leaving such a high rating for your recent stay with us! We are glad to know you enjoyed your time with us and we hope to welcome you back in the near future for another amazing stay! Kind regards The Guest Service Team

Hey Ryan, Thank you for taking the time to review your stay with us! We look forward to welcoming you back shortly.

Dear Derrick, We appreciate the feedback and will pass it over your feedback to the provider.

Dear John, We are very sorry to hear of the issues that arose during your stay and please know we have spoken with the team on how to improve for future. We have also spoken to the cafe team regarding this review and ensuring they're constantly checking the buffet for replenishments.

Dear Abbie, Thank you for taking the time to review your stay with us! We hope to welcome you back soon.

Dear Matthew, Thank you for taking the time to review your stay! We look forward to welcoming you back.

Dear Guest, Thank you for taking the time to review your stay! We look forward to welcoming you back.

Hey Shujie, Thank you for taking the time to review your recent stay with us. We are so glad you find yourself right at home! We hope to welcome you back again soon.

Hey Michael, We are more than happy to look into this one further for you! From our records, we can see that your security hold was canceled on the 13th of December and there may be a hold-up on your bank's end. Thank you for your feedback and we look forward to sorting out the security hold for you.

Dear Floro, We appreciate the kind words and look forward to welcoming you back in the near future.

Hey Trevor, Thank you for taking the time to review your recent stay with us!

Dear Rommeol, Thank you for taking the time to leave such kind feedback from your recent stay with us! We look forward to welcoming you back again shortly.

Dear Monique, We are sorry to hear that your stay didn't meet expectations. We aim to improve in 2024 and hope you will give us another chance.

Dear Laura, Thank you for taking the time to review your stay with us! We look forward to welcoming you back soon.

Dear Michael, We do apologise for the inconvenience caused by the boom gate during your stay! Please know, we are now in the process of getting it completely repaired.

Dear Sheldon, We are sorry we couldn't honor more of the Gold VIP inclusions. We did honor the complimentary Breakfast, but due to the hotel occupancy levels over weekends, we simply did not have means to upgrade the room. We hope you had a lovely festive season.

Thank you for taking the time to review your stay with us! We look forward to welcoming you back soon.

Thank you for taking the time to review your stay with us! We look forward to welcoming you back soon.

Dear Tre, We are glad to know you enjoyed your stay with us! We look forward to welcoming you back soon.

Dear Tia, Thank you for taking the time to review your recent stay with us! We are glad to know you enjoyed your stay with us and we look forward to welcoming you back.

Thank you for taking the time to review your stay with us! We look forward to welcoming you back soon.

Dear Chris, Thank you for taking the time to review your stay with us! We look forward to welcoming back shortly.

Dear Guest, We are very sorry to hear that there was issues with your air conditioner. Please know, that our team is trained on how to reset the system to ensure they are flowing air correctly. Please know, we are currently in the stages of having our bathrooms regrouted and resilicone. We do hope you give us another chance in 2024!

Dear Glenn, We are very happy to know that you enjoyed your stay with us! We have passed your feedback over to Jeremy. We hope to welcome you back in 2024!

Dear Katrina, We have closed up most of our sofa lounges now and request guests contact us directly to organise additional beds. Many of our items in the room like blankets are on a request basis and the team is always happy to take a freshly cleaned blanket up. This is a model we moved to after COVID-19 to help ensure all multi-use items are clean for the next person. Our parking is based on local prices and we are happy to note we offer some of the cheapest hotel parking in the area. We do offer discounted parking for stays 7 days or over as we know it can be quite expensive after this. We do apologise for the lack of cutting board in your room and the team will be sure to put a new one in. We hope you give us another chance in future!

Thank you for taking the time to review your stay with us! We look forward to welcoming back soon.

Thank you for taking the time to review your stay with us! We look forward to welcoming back soon.

Thank you for taking the time to review your stay with us! We look forward to welcoming you back soon.

Dear Mary, We agree that the hill is not for the faint hearted but it also gives us access to the most spectacular views!Our buffet breakfast is a continental one which typically doesn't include hot foods, however, the team does like to offer the occasional treat. There is a sign that states we can make hashbrowns on request also! We hope to welcome you back in 2024!

Dear guest, We appreciate the above feedback and will pass it over to the team for improvement! We hope to welcome you back on 2024!

Dear Fraser, At the beginning of 2023, we conducted a survey on our guests asking for their preference on automatic room services or making it a request base only. We have an overwhelming response asking for it to be changed to request only. This is why we made the desicion to change our model. We do clarify in the arrival email, that if you would like services just to confirm with our reception team on arrival. We do agree that the room should've been more thoroughly checked before your arrival and we are following this one up with our Housekeeping Supervisors! Thank you for your feedback and hope to welcome you back in 2024!

Dear Barry, We are sorry to hear you had some issues with the team at the front desk. We have spoken to the team who served you that day and they were very apologetic! Once again, we apologise.

Dear Ben, We're very sorry to hear that despite our comfy beds, the noise kept you up! We are looking into the noise in that room and aim to improve the sound proofing. We look forward to welcoming you back soon.

Dear Mitch, We're sorry to hear that your stay didn't quite meet expectations! Please know, that management is working on improving the building after recently being purchased. We cannot seem to locate a charge for your parking during your stay. Our parking is managed through a third party now and they set pricing based on local pricing. We do apologise and hope you give us another chance in future .

Dear Melanie, Thank you for taking the time to review your stay with us! We look forward to welcoming you back soon.

Dear Rachel, We are sorry to hear that your stay didn't quite meet expectations. Our parking is limited and that's why we suggest pre-booking through the links provided. Staff are more than happy to let you park your car outside reception to settle into your room and unload your luggage before moving your car. Socal is a food truck that sets up a base for a couple of hours on Fridays and Saturdays. Sadly, we cannot control the hours of their staff but we will pass this feedback over to them! Once again, thank you for the feedback and we hope the above clarifies this for you.

Dear Ross, Thank you for taking the time to review your stay with us! We look forward to welcoming back soon.

Dear Shania, We thank you for your feedback regarding your recent stay! At this present time, we only offer a Continental Buffet Breakfast but we are always happy to take any suggestions from guests to improve it. We hope to welcome you back soon!