The property and room were fantastic - well-designed, comfortable, and full of charm. We especially loved the record players in each room and the great collection of vinyls available in the lobby. It’s a unique touch that really made the stay feel special.
The front desk staff was very pleasant, especially James, who gave us some great recommendations for local restaurants and things to do when we checked in. His friendly, helpful attitude really made a great first impression.
Being in downtown Bristol, the parking was a bit unusual (split across two separate lots) but that’s to be expected in a city setting. With the central location also came some street noise and a bit of rowdiness from late-night crowds.
Unfortunately, through no fault of the hotel, we had a concerning encounter with another guest who was clearly intoxicated or unstable. The front desk and security team responded quickly and professionally, helping keep us separated from the individual. When we made the decision to leave early around 12:30am, the security guard kindly escorted us to our car and kept watch as we packed up and hit the road.
Despite the unexpected situation, we really appreciated the staff’s professionalism and support. This is a well-run property with unique character, and under different circumstances, we would’ve loved to stay longer.
