Hotel vicino a Brown Lake - Hartford

“Terrible customer service. Front desk are not trained and just tell customer inaccurate information. I called to see how to cancel my reservation because of the snow storm that was coming in awhile back and the front desk woman who answered the phone told me yes I can cancel. “I asked if I would get the $149 refund “ she said yes and that she would cancel as soon as she was done help another customer. I never got the refund. Went back and forth with Expedia who had to contact the hotel who now...

“Was charged extra for Waterpark which was never explained and doesnt make any sense for the price to stay expedia failed for that and hotel wanted to charge 45 per person not happy at all”

“Stayed here before and it was great- this time not so much. I booked a king room and they gave me a queen, wasn’t too bothered since I did book through Expedia, and there was no price difference. However our room was not the cleanest, hair in the shower, floors didn’t appear to be vacuumed, trash pieces on the floor. Overall a decent hotel but just had a not so clean room, ”

“It was good for me ”

“Good hotel, all in general was ok, no breakfast. Not very close to downtown.”

“Breakfast was descent clean and quiet rooms”

“It had a bad smell throughout the whole place ”

“The couch was stained. There were no curtains just a sheer fabric over the windows and there was a glaring bright light shining into the room. The shower was pathetic. No water pressure. ”