6/10 Soddisfacente
Violet
Viaggio di coppia
27 nov 2025
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel lobby is beautiful and the staff at Old Skiff were amazing. The pool was drained and there was an event at the hotel that was very strange. It advertised winter cocktails, puppies and Santa but there were no cocktails and the whole thing seemed like a corporate mental health session.
I specifically picked the hotel for the pool and wanted to ask about the “winter cocktails” so I went to the front desk where I spoke with Veronica. She did not greet me- instead she said “I’ve already seen you walking here..” I am a guest at the hotel so makes sense but it was in a rude tone. Anyways I asked about the winter cocktails and she said “well did you check?” Yes. I did and there weren’t any. Then she said “did you take a picture with the dog?” The whole interaction was weird and passive aggressive to I brought up the pool (my first time complaining at a hotel).
After some back and forth she said she would “do something.” I also asked for the cleaners to make my bed since they only changed out the towels and she said they could do that.
End of story, I came back that evening- bed not made and when I checked out she left no note to the other front desk staff that had also heard the entire interaction (I’d spoken to her 2-3 times by the end of it). So she really planned to do nothing.
Cherry on top- at the begging you’re supposed to get discounts per day per person. I got 1 when I checked in when I should have gotten 4 since I was staying 2 nights and with someone.
Violet
Soggiorno di 2 notti a novembre 2025
