2 outdoor pools, pool umbrellas, sun loungers
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Recensioni per Hyatt Vacation Club at Sirena del Mar

4 out of 5
Hyatt Vacation Club at Sirena del Mar
Km 4.5 Corredor Turistico, Cabo Bello, Cabo San Lucas, BCS

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 656 su 1003 recensioni" "
Valutazione di 8 - Buono. 200 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 68 su 1003 recensioni" "
Valutazione di 4 - Scarso. 33 su 1003 recensioni" "
Valutazione di 2 - Terribile. 46 su 1003 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
bella vista, personale alla reception affabile e gentile. distante dal paese, raggiungibile solo con taxi o uber. per due giorni dei 4 hanno fatto i lavori di levigatura del pavimento vicino a piscina e ristorante, con ovvio disagio (rumore particolarmente). Strano che si pianifichino questi interventi durante la settimana santa
Soggiorno di 5 notti a marzo 2021
Risposta di Rhiannon, il giorno 12 apr 2021
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us! We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 Eccellente

thus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location def a 10/10... if you don't mind having a lot of drunk americans around (up close). Easy access to a great beach and what a view
Soggiorno di 5 notti a febbraio 2020
Risposta di Rhiannon, il giorno 10 feb 2020
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us, and greatly appreciate you taking the time to share this with Welk Resorts. We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 Eccellente

Jacqueline

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful hotel with amazing service. Will be going back.
Soggiorno di 6 notti ad aprile 2024

2/10 Terribile

Ana Cecilia

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Muy mal servicio, no asearon la habitación solo una ve en toda la estancia
Soggiorno di 5 notti ad aprile 2024

6/10 Soddisfacente

Melissa

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Outdated property with very overpriced food. Not walkable and concierge less than helpful when attempting to leave property.
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Phillip

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful setting and views
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Lorraine

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent choice for a small, well located property. The pool and beach are great and the staff was outstanding. It is close to downtown. A great price performer.
Soggiorno di 2 notti ad aprile 2024
Risposta di Ryan, il giorno 23 apr 2024
Thank you, Lorraine, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Scarso

Alex

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We went last year and staff was very friendly and made us feel at home. Not sure what happened one year to the next but the staff was very uptight and seemed much less happier . We also attended the fiesta and was taken advantage of by a third party vendor that charged us an additional $50 usd for a little wood carving.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ryan, il giorno 18 apr 2024
Thank you for your review. We apologize for the negative experience you faced during your stay. We take your feedback seriously, and will work to improve in areas as needed.

10/10 Eccellente

latrice

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent staff, It was my birthday and they gave me the best upgrade. it’s not of all inclusive, but they have a lot of happy hour deals
Soggiorno di 3 notti ad aprile 2024
Risposta di Ryan, il giorno 18 apr 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 Soddisfacente

not

Mi è piaciuto: Pulizia
It was not a villa, just a hotel room. Old and not luxury. 3 star hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ryan, il giorno 18 apr 2024
Thank you for leaving a review with us. We appreciate it, and thank you for giving our resort a try.

8/10 Buono

NIPPY

Viaggio con la famiglia
Mi è piaciuto: Servizi
The resort was fine.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ryan, il giorno 18 apr 2024
Thank you for leaving review with us. We greatly appreciate it.

8/10 Buono

Livia, Riverview

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Erin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay at the resort was lovely. Service was excellent, our view from our room was outstanding. Pools well kept and never too busy to enjoy.
Soggiorno di 7 notti a marzo 2024
Risposta di Ryan, il giorno 8 apr 2024
Thank you, Erin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Gabriela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent Service. The food is delicious. Perfect ocean view. You feel safe.
Soggiorno di 3 notti a marzo 2024
Risposta di Ryan, il giorno 8 apr 2024
Thank you, Gabriela, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Joseph

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, comfortable, and spacious rooms. Beautiful beach access with an infinity pool. Close enough to Medano Beach, but far enough away for quiet relaxation when you want it.
Soggiorno di 4 notti a marzo 2024
Risposta di Ryan, il giorno 8 apr 2024
Thank you, Joseph, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Dr. Steven

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the Staff was courteous and efficient. The grounds were immaculate. Rooms very nice and large. Overall an excellent stay. I recommend
Soggiorno di 5 notti a marzo 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Steven, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Jim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Endroit paisible avec piscines et spa le tout sur un magnifique vue sur la mer et les montagnes.
Soggiorno di 1 notte a marzo 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Jim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

Roger G

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Good: This resort is small in size and well maintained. Compared to other I have been to in the area, it is quite peaceful and relaxing. There’s a small beach nearby that is easily accessed from the resort via a walkway and spiral staircase. If it’s a reasonably calm day, you cam snorkel in the water there and see a good variety of fish. During our visit in late February / early March we could see whales right from our room balcony. Bring binoculars. The staff are generally friendly and very accommodating here. There were a few solicitations for time share presentations, but not overly pushy. The room itself was very nice. We had an ocean view suite which came with a serviceable kitchen, fridge with ice maker and a small washer/dryer. The bed was comfortable and the A/C worked very well. The Not so Good: The one restaurant on the resort is expensive. I don’t feel the quality of the food in line with the high cost. We were admonished for bringing water in an insulated bottle to drink by the pool, being told that “the bar sells water”. This policy seems, well, blatantly greedy. For example, a “two for one drink special “ was over $300 pesos. No so special. The Bottom Line: I like this resort for its smaller size and its very nice pools and small accessible beach. If you are looking for a quieter place with beautiful views and well appointed rooms, you will like it here. The main drawback for us was the cost of food and drink.
Soggiorno di 10 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Roger, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Relaxing and pretty.
Soggiorno di 4 notti a gennaio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Daniel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

Alena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is great. We enjoyed the resorts weekday activities! The pool tables are a fun touch. We used the snorkel gear, my husband loved it. The views are amazing, the food and the drinks were delicious. The hotel food prices are US pricing. The room was huge! The only downside was asking the concierge for room service (cleaning). We were told at check in it's supposed to happen every other day. Our room was cleaned twice in the 8 days we stayed there and we had to request it to be cleaned the 7th day. The room phones also took forever to reach hotel employee's, not sure if they don't work or the staff is super busy. Otherwise everything was good. Would come back to this resort.
Soggiorno di 8 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Alena, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Eccellente

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff and the food really make this place special. Such a welcoming attitude and just a super clean and beautiful small resort. Great views too.
Soggiorno di 6 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Janelle

Soggiorno di 3 notti a marzo 2024
Risposta di Ryan, il giorno 25 mar 2024
Thank you, Janelle, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Terribile

Sheung Mei

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very dirty
Risposta di Ryan, il giorno 15 mar 2024
So sorry to hear it wasn't clean, Sheug Mei! We take cleanliness seriously and will investigate it immediately. I hope you give us another chance for a sparkling stay!

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
required alot of maintenance in room
Soggiorno di 4 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Joanne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

Stef

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location and property are beautiful. The rooms were great. The only complaint is that there is only one restaurant, and the food and drinks are too expensive.
Soggiorno di 7 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Stef, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Eccellente

Colleen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So clean , not crowded, friendly staff.
Soggiorno di 5 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Colleen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Rosalie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The location is magnificent! Our balcony overlooked the Pacific Ocean with a perfectly hung hammock! All the staff we met including restaurant and pool staff were wonderful!! Friendly warm and efficient. They made our stay a joy! Restaurant was good -especially breakfast buffet. Pool was lovely and clean Our unit however was very dated and could use a good scrubbing. I could not use ceiling fan because it was caked with dust! 😔
Soggiorno di 4 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Rosalie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Herbert

Soggiorno di 1 notte a febbraio 2024
Risposta di Ryan, il giorno 22 mar 2024
Thank you, Herbert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location but beyond walking distance from downtown. Initial map on Expedia showed this property right on main beach in Cabo. Also did not receive vip benefits.
Soggiorno di 5 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Brian, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Victoria

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time here! We met so many timeshare travelers and owners that made this trip memorable. Would come back and recommend!
Soggiorno di 6 notti a febbraio 2024
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Victoria, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Donte

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
LOVELY
Risposta di Ryan, il giorno 15 mar 2024
Thank you, Donte, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

seif

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Yes
Soggiorno di 5 notti a febbraio 2024
Risposta di Ryan, il giorno 12 feb 2024
Thank you, Seif, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Soddisfacente

James, San Mateo

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Hotel bathroom is old. Need to renovation
Soggiorno di 5 notti a febbraio 2024
Risposta di Ryan, il giorno 7 feb 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Eccellente

Nora Mandujano

Soggiorno di 5 notti a gennaio 2024
Risposta di Ryan, il giorno 22 mar 2024
Thank you, Nora, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

Devere

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice beach
Soggiorno di 5 notti a gennaio 2024
Risposta di Ryan, il giorno 2 feb 2024
Thank you, Devere, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

Linda Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Third time visiting this property, love it. A few items not up to expectations were the barbeque didn't work and the snorkel and fin equipment not always available and the beach chairs for the beach could use a refresh. Otherwise we totally enjoyed the property and its amenities and will return
Soggiorno di 8 notti a gennaio 2024
Risposta di Ryan, il giorno 2 feb 2024
Thank you, Linda, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Kim

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The most amazing view! We saw whales every day. The view from Sirena Del Mar is absolutely stunning. The entire place is immaculate. Great place if you're not into a crowded party scene. Easy to find chairs at the pools, swim up bar in big pool. Great customer service from the staff. In particular Jorge, Antonio, Angel, and Miguel were amazing. They know how to make sure you have a great time
Soggiorno di 4 notti a gennaio 2024
Risposta di Ryan, il giorno 2 feb 2024
Thank you, Kim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Tempe Elizabeth, Colorado Springs

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Love this resort. It is small and quiet— not for the party folks. Every day we saw whales and beautiful sunrises & sunsets. Great fitness center, no time share pressure—what’s not to like?
Soggiorno di 5 notti a gennaio 2024
Risposta di Ryan, il giorno 2 feb 2024
Thank you, Tempe Elizabeth, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Scarso

Stephane

Soggiorno di 1 notte a gennaio 2024
Risposta di Ryan, il giorno 2 feb 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
You'll Love it!!
My husband and I spent 5 wonderful nights at Sirena del Mar. There is nothing not to love about it! The workout area is the best I've ever seen at a resort. I appreciated and enjoyed all of the activities they have to offer daily including yoga, pool aerobics, and even took a cooking class from the chef at the resort. Also, unlike most swimming pools in Mexico, both of them were heated!! Lastly, we appreciated having the kitchen. It was well equipped. Views spectacular, can see the Arches in the distance.
Soggiorno di 5 notti a gennaio 2024
Risposta di Ryan, il giorno 2 feb 2024
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

2/10 Terribile

Valeria

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Ryan, il giorno 22 mar 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

4/10 Scarso

Wayne

Non mi è piaciuto: Pulizia e personale e servizio
Poor Choice
Prices have definately gone up and unfortunately the service has gone down. Over $80 US for 2 bowls of chicken soup (Poor quality) and a couple of coke’s House keeping only once a week I want to feel special when I travel, this property did not achieve that
Soggiorno di 7 notti a gennaio 2024
Risposta di Ryan, il giorno 23 gen 2024
Hey Wayne, thanks for the feedback! We're truly sorry prices rose without service matching. We'll be reviewing menus & costs for better value. Housekeeping frequency & overall service will be getting a major boost! We want you to feel special too, Wayne. Hope you give us another chance to earn that 10!

8/10 Buono

Rolando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Ryan, il giorno 23 gen 2024
Thank you, Rolando, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Buono

Ana Margarita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Ryan, il giorno 23 gen 2024
Thank you, Ana, for taking the time to leave a leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Alejandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a gennaio 2024
Risposta di Ryan, il giorno 23 gen 2024
Thank you, Alejandra, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

JAMES

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Ryan, il giorno 23 gen 2024
Thank you, James, for taking the time to leave a 10-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Soddisfacente

Ligia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not the same anymore
Third time at the same hotel. Service declined substantially, except for valet, especially Edgar (valet), cleaning is not the same, wi fi did not work at all. Frustrating!
Soggiorno di 2 notti a dicembre 2023
Risposta di Ryan, il giorno 23 gen 2024
Disappointed your 3rd stay fell short! We're taking your feedback seriously, especially regarding service & WiFi. Shoutout to Edgar for shining! We're addressing cleaning & IT issues to restore your trust. Hope you give us another chance to wow you!

6/10 Soddisfacente

Jessica

Soggiorno di 3 notti a dicembre 2023
Risposta di Ryan, il giorno 29 dic 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Buono

Michael, Merida

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Our stay was comfortable and pleasant, but some of the details could improve further. We were not familiar with the hotel concept. It seems to be a mix of full-service hotel and short-term apartment rental, which had its pros & cons. On the plus side, the overall areas and our room were clean and comfortable. Our room had a kitchen area that was fully equipped and the small living/dining area was spacious enough for us to comfortably use. The room was directly over the ocean-facing cliff, which we enjoyed from our balcony. A couple of details could improve: - Overall, it seemed to be understaffed, which lead to some delays (i.e. the doorman having to come and deliver our car because the valet team was carrying luggage to the rooms). - Special requests made for in-room dining were missed. - The "concierge" messaged me daily, but never replied to my messages and requests. - There is no room cleaning, which was one of the reasons for choosing a "hotel" over a short-term rental. - Internet in the room would often cut off.
Soggiorno di 5 notti a dicembre 2023
Risposta di Ryan, il giorno 26 dic 2023
Thank you, Michael, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Eccellente

Edwin Josué

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Buen lugar, muy privado.
Risposta di Ryan, il giorno 7 feb 2024
Thank you, Edwin Josue, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!