Apreciada Patricia,Agradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempreCordialmente, Hotel Riu Santa FeOnline Reputation Manager

Dear Vishnu sandeep,Thank you for your comment,We are sorry that you left our facilities with those feelings.We are sorry that he did not like the location of the room, although we would have liked to know his dissatisfaction so we could act accordingly.On the other hand, we are surprised by what you tell us regarding the gastronomic offer since people with dietary needs visit us and have no problems, although there is no doubt that we will analyze the topic in depth.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

Dear Erwin,Thank you for choosing us and for sharing your review.We are glad to hear that you enjoyed the staff members dedicated service, however, it is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Rachel Marie,Thank you for your review and for spending time with us.We're glad that overall we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Santa FeOnline Reputation Manager

Dear Kendra Renay,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Santa FeOnline Reputation Manager

Dear Corrina,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

Dear Jeffrey P,Thank you very much for your review.We are very happy that you had a great holiday with us!On the other hand, we apologise for the uncivil behaviour of other guests and we would like to comment that we always do our best to ensure that there is a climate of coexistence and respect.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

Dear Gabriela,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

Dear Alma Elizabeth,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We appreciate you bringing these issues to our attention and will be sure to work to improve our services. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Santa FeOnline Reputation Manager

Apreciado Jonatan bladimir,Su comentario es muy apreciado. Nos complace saber que su experiencia fue satisfactoria y que considera la posibilidad de volver a visitarnos en el futuro. Nos comprometemos a ofrecerle el mismo nivel de atención profesional y hospitalidad en cada una de nuestras instalaciones. Estaremos encantados de darle la bienvenida nuevamente con los brazos abiertos.Cordialmente, Hotel Riu Santa FeOnline Reputation Manager

Dear Donna,We are so grateful for your outstanding ratings.It is rewarding to read you enjoyed your stay at our hotel.We take note of your observation and we will continue working to make every stay memorable.We cannot wait to host you again!Loving Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Adam,Thank you for sharing your ratings with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Matt,We are very grateful for your evaluation.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Matt!Warm Regards!Hotel Riu Santa FeOnline Reputation Manager

Apreciada Jazmin,Recibimos con gran satisfacción su valoración favorable, la cual indica que su paso por nuestro hotel fue disfrutable y memorable. Nos encantaría darle la bienvenida de nuevo y esforzarnos por ofrecerle una experiencia aún más gratificante. ¡Esperamos verle pronto!Cordialmente, Hotel Riu Santa FeOnline Reputation Manager

Dear Jessica,Thank you for sharing your thoughts with regards to your recent stay.We regret that our service did not meet your expectations as our goal is to make your stay memorable. We are concerned to read about the issues you raised.We will continue working in order to improve our services.Wishing to be able to host you in the future.Warmest wishes,Hotel Riu Santa FeOnline Reputation Manager

Dear Lance,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Mario,We very much appreciate your kind comments and your wonderful ratings.We will be sure to share your feedback with the management.As it is our hope that you will give us the opportunity to serve you again.Warmest Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Justin K,Thank you for sharing your thoughts with regards to your recent stay.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.We will do the follow up internally.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Bernadette,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Kindest Regards, Hotel Riu Santa FeOnline Reputation Manager

Dear Elvia,We appreciate you took the time to leave your impressions regarding your recent stay with us. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We are sorry that you left our resort thinking otherwise.Best Regards,Hotel Riu Santa FeOnline Reputation Manager