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Recensioni per The Lakes Resort Cairns

4 out of 5
The Lakes Resort Cairns
2 Greenslopes Street, Cairns North, QLD

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 196 su 518 recensioni" "
Valutazione di 8 - Buono. 222 su 518 recensioni" "
Valutazione di 6 - Soddisfacente. 63 su 518 recensioni" "
Valutazione di 4 - Scarso. 20 su 518 recensioni" "
Valutazione di 2 - Terribile. 17 su 518 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

??

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024

2/10 Terribile

Mariam

Soggiorno di 4 notti a gennaio 2024

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
プールが充実
プールの利用者があまりいなかったので、滞在中ずっと空いていてよかった。夜も10時まで入れるが、照明が少なすぎて、暗すぎるのでナイトプールでは入りづらい。 施設や設備はすごく綺麗というわけではないが、許容できる範囲内ではあった。 到着日に荷物を預けたかったが、朝早すぎるとホテルの受付は空いていないので、預けづらいのが難点。しかし、たまたま清掃か何かの従業員の人がいて、預かってはもらえた。チェックインも時間ぴったりになるまでは、受付に人がいても対応はしてくれない。 帰りは、ホテルの入口付近で大型タクシーを呼ぶ方法を悩んでいたら、従業員の方が声をかけてくれて、呼んでくれて助かった。 ホテルの受付から、部屋までの距離が結構あったので、そこまで子供もいるので大量の荷物運ぶのが大変だったため、カートサービス等で運んでくれると助かると思った。建物の入口は階段になっているので、ベビーカーや大型荷物を担がないといけなかったのも少しつらかった。 総合的には、小さな子供がいる家庭にはキッチンや洗濯機もついているので、海外旅行の長期滞在にはとても助かる施設ではあったし、市内までのバスも頻繁にくるため、遊びに行くのも困ることはなかった。長期旅行が充実するものになった。
Soggiorno di 7 notti a gennaio 2024

2/10 Terribile

Toyoyuki

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

Gerardine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property met our needs
Soggiorno di 6 notti a settembre 2023

8/10 Buono

Sharman

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Although our room was great, 1 roll of toilet paper for two adults for 5 days was tight and no office over weekends, we had to buy our own. My family stayed in various rooms throughout the resort and their rooms were really dated and not very good.
Soggiorno di 4 notti ad agosto 2023
Risposta di Tayla , il giorno 7 set 2023
Hi Sharman, We are sorry to hear that there wasn't enough toilet paper on arrival - we have relayed this back to our housekeeping team to ensure it won't be missed again. Glad to hear that you enjoyed your updated apartment, unfortunately not all apartments are as updated which is something we are striving to accomplish. Hoping to have you stay with us in the future- Thanks and kind regards

2/10 Terribile

kevin

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
No hot water for 3 days
Third day into 6 day stay the hot water service went cold Was told by Kurt 0429 783 640 that we can't get a plumber on a Sunday My quick search on internet found first 6 plumbing companies in Cairns has a 24/7 call out service Then after asking again on Monday was told sorry couldn't get a plumber today as well No hot water for rest of stay
Soggiorno di 6 notti ad agosto 2023

10/10 Eccellente

Frances

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Apartment was clean and spacious.
Soggiorno di 2 notti a luglio 2023
Risposta di Tayla , il giorno 29 ago 2023
Hi Frances, Thank you kindly for the 5/5 rating ! :)Hope you enjoyed your stay at The Lakes Resort

6/10 Soddisfacente

Julia

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Tayla , il giorno 24 lug 2023
Hi Julia, Hope you enjoyed your stay at the Lakes Resort and thank you for the rating Kind regards

10/10 Eccellente

Jaimie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
The Lakes Resort had very mixed reviews so we were somewhat hesitant...but we needn't have been. Everything was excellent! We booked a 2 bed deluxe unit which was clean and spacious and in good condition. We loved the numerous pool areas and enjoyed the bbq area, tennis court and bocce. Onsite cafe and restaurant open daily and the staff were lovely. An easy 8-10 minute walk to the main road for buses into town. We loved it, would definitely stay again.
Soggiorno di 6 notti a giugno 2023
Risposta di Tayla, il giorno 24 lug 2023
Hi Jamie, Thanks for the 10/10 rating! :DGlad you enjoyed your stay at the Lakes and your feedback is much appreciated. Hope to see you again in the futureKind regards

10/10 Eccellente

Okkar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 3 notti a giugno 2023
Risposta di Reception at the Lakes Resort, il giorno 29 giu 2023
Hi Okkar, Thanks for rating us 5/5 :D

10/10 Eccellente

farid

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cairns pour 5 jours
Soggiorno di 4 notti a giugno 2023
Risposta di Reception at the Lakes Resort, il giorno 29 giu 2023
Hello Farid, Thank you for the 10/10 rating :)

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a giugno 2023
Risposta di Reception at the Lakes Resort, il giorno 29 giu 2023
Hi Chris, Thanks for the 10/10 rating :)

4/10 Scarso

Andrea Casali

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Horrible, not a Hotel, this is a gated community
This is not a HOTEL. The reception is only open limited hours during the week and closed during weekends. Check-in is not a problem as they leave your keys and map in a lockbox outside the main door, but if you need anything there is no one you can talk to. The big red button outside the main door (suggested for after hours call) doesn't haver a real service active. it just points you to a number in your receipt? there are other numbers stuck outside the main door, but they do not answer. After checking out on a Sunday morning, I needed to store my luggage a few hours before my flight, I had to make multiple international calls trying to reach someone without success. eventually, I was lucky to spot the manager walking inside the hall, from the outside. He gladly accepted to take my bag. He even gave me his number to text or call him and we agreed upon a time for me to retrieve my bag, he told me he was going home but he would come back when I texted him. When I reached out during the day he didn't answer for over 30 minutes. Eventually I was able again to spot someone walking inside but they could not open the main door from the inside, Luckly the manager answered their phone calls and they gave me my bag. In the meantime other guests needed to check in but they forgot to put the keys inside the lockbox outside. All of This was on a Sunday before 2pm. These are services you normally expect from a Hotel with a reception.
Soggiorno di 2 notti a novembre 2022

8/10 Buono

Weronika

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was great, and very well maintained. We had opted to stay in an apartment with a kitchen as we were travelling with children. Our back door led to a shallow pool perfect for the little ones, and the rooms were big and clean. Pillows were not great but you expect that from hotels, but staying at a place specifically with a kitchen, you'd expect more than a single serve small pot and half size fry pan to cook with. Despite having a full kitchen it was half stocked with utensils, a bit of a pain.
Soggiorno di 4 notti a settembre 2022

10/10 Eccellente

Cassandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Spacious and clean, great staff.
Soggiorno di 7 notti a luglio 2022

8/10 Buono

Tejas Bipin Jasani

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.
Soggiorno di 4 notti a luglio 2022

10/10 Eccellente

Dave

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A real surprise for me - beautiful apartment great facilities
Soggiorno di 2 notti a giugno 2022

8/10 Buono

Jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 9 notti a giugno 2022

6/10 Soddisfacente

Nerissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
This property was different to the the hotel or resort suggested by it's name. It is more like a large complex of apartments with mostly permanent residents. It is also located about 4km away from the centre of Cairns. So technically North Cairns. Which is rather inconvenient unless you hire a car or are happy to pay for a lot of ubers. We arrived and were not able to enter the foyer as no one was there until we called the out of hours emergency number and a helpful young man who assisted us and allowed us to store our bags. He also was particularly helpful upon our check out allowing us to store our luggage until our evening flight some 8 hours after check out. Other staff we spoke to on the intercom were particularly unhelpful. There never really seemed to be anyone at the main desk in the lobby. Using Covid as an excuse to not have staff checking people in or responding to guest enquires is ridiculous particularly in a state that is not enforcing mask wearing. We were told that they don't have staff on seven days a week. In which case provide that information before someone books. The hotel is dated. Our room had leaking taps, flickering lights etc. The sauna was out of order and one pool we visited is in desperate need of improvement there is even a petition by the residents for this. The best part was the restaurant the thai food was incredible. However I think the hotel needs to be realistic about their offering as we did not get what we paid for. Substandard.
Soggiorno di 6 notti ad aprile 2022

10/10 Eccellente

Reanna

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Pool has no lights working for months, no security lights down the far end near gym which is a HUGE safety issue
Soggiorno di 3 notti a febbraio 2022

6/10 Soddisfacente

Benjamin

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
A grand dame.. in desperate need of a make-over. I’ve stayed at the lakes a few times and always found it clean and tidy… but standards have dropped. Oily floors, spartan furnishings with chips, breaks and cracks. It’s serviceable but quite a poor showing.
Soggiorno di 7 notti a gennaio 2022

8/10 Buono

Pak Lum

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Minimalistic resort with very poor WiFi
The resort is located away from the busy city center, in a complex with many other apartment blocks. Our GF 2BR unit has direct access to the swimming pool. The unit has the basics we need for a few days stay. Getting into the carpark was a bit of a challenge, as it quite tight and the leak from the ceiling stained the rental car. Hope I won't get charged for it. We stayed in the unit during a rainy day, wished there is table tennis or pool table on-site. The unit, and the entire resort has very poor WiFi.
Soggiorno di 5 notti a dicembre 2021

8/10 Buono

Auretta

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Big spaces and good size accomodation
Soggiorno di 5 notti a dicembre 2021
Risposta di Sandra, il giorno 13 dic 2021
Thankyou for your review, we hope you enjoyed your break and we look forward to your next stay with us.

4/10 Scarso

Shane

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort is run down as there was old coffee and tea in kitchen the rest of resort was run down and need addressing also the cars parked around resort makes it hard to move was a lot of utes from trades staying there and is a bit far from town
Soggiorno di 7 notti a ottobre 2021

8/10 Buono

Kylie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great pools. Close enough to the city. The room could have been a lot cleaner, walls were very grubby and rubbish under all beds and under lounge.
Soggiorno di 9 notti a settembre 2021
Risposta di Sandra, il giorno 11 ott 2021
Thankyou for your review, we have our Maintenance people looking into this apartment now and I apologise for any rubbish that House Keeping missed. I hope you were still able to enjoy your stay.

10/10 Eccellente

Okkar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
-
Soggiorno di 3 notti a settembre 2021
Risposta di Sandra, il giorno 6 ott 2021
Thankyou Okkar, we hope you enjoyed your stay and we look forward to your next visit.

2/10 Terribile

Susan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Filthy, apartment smelt of urine and vomit. Doors didn’t shut and didn’t have locks. Carpets disgustingly stained. walls dirty & had holes and peeling paint. Tap fell off in the shower every time. Pools filled with bog, none of the amenities were working. Could feel the springs in the beds. Lucky to be a 2 star resort…and we had the “delux” apartment.
Soggiorno di 14 notti a settembre 2021
Risposta di Sandra, il giorno 23 set 2021
Hi Susan, Thankyou for your review. Our maintenance team will attend to this apartment and make necessary repairs as soon as possible. I was unaware that you were unhappy, if I knew I would have attended to this during your stay. My apologies Susan.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful entrance and gardens in the property, felt like we were driving into Disneyland! The room was well laid out, larger living space than we expected, and the kitchen had all the cooking utensils and pans we could need. Really enjoyed our stay here!
Soggiorno di 5 notti a luglio 2021
Risposta di Sandra, il giorno 18 lug 2021
Thankyou for your feedback and we are very glad you enjoyed your stay.

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pros: Spacious 2 bedroom unit with amazing pool facilities close to airport and a quick Uber ride from cairns. Thai restaurant on site was amazing. Cons: apartment needs a deep clean..air con vents were disgusting, some maintenance and new furniture (tables were stabilised by napkins). Reception arent open on weekends or after 5. Gym and sauna were broken. Huge gated community of mostly owner occupied units with a few holiday lets. We enjoyed our stay here for the price paid but it could have been so much better with just a few changes.
Soggiorno di 6 notti a giugno 2021
Risposta di Sandra, il giorno 2 lug 2021
Thanks for your feedback, this will help us improve our services. We are glad you enjoyed your stay.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We enjoyed the pool area.But they definitely need pest control for cockroaches.
Soggiorno di 8 notti a giugno 2021
Risposta di Vicki, il giorno 11 giu 2021
We are glad that you enjoyed your stay in Cairns.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We got a 2 bedroom Apartment and everything was spacious, up to date and clean. It had everything that was needed for our trip to Cairns.
Soggiorno di 6 notti a maggio 2021
Risposta di Vicki, il giorno 15 giu 2021
We thank you for your feedback

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The Lakes Resort Cairns had lovely gardens throughout and was in an excellent location for the Tobruk Memorial Pool. However, our apartment didn't appear to have been cleaned properly - there were empty chip packets on the living room floor and empty toothpaste in the bathroom. A nice spot but things could have been cleaner.
Soggiorno di 4 notti a maggio 2021
Risposta di Rebecca, il giorno 25 mag 2021
Thankyou for your review and we are sorry to hear that you had this experience. We will taking action to understand why this has occurred.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2021
Risposta di Rebecca, il giorno 21 mag 2021
Thank you for taking the time to provide feedback

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very enjoyable stay.
Soggiorno di 5 notti ad aprile 2021
Risposta di Danielle , il giorno 1 mag 2021
Thank you for taking the time to provide feedback

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort was very well maintained and quiet. We couldn't fault anything. Had a enjoyable stay
Soggiorno di 4 notti a febbraio 2021
Risposta di Danielle , il giorno 3 mar 2021
Hello. Thank you for your review it is highly appreciated. Stay safe and well until we can welcome you back to The Lakes Cairns again.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 10 notti a febbraio 2021
Risposta di Danielle , il giorno 8 mar 2021
Thank you for review.

10/10 Eccellente

Jeanette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a gennaio 2021
Risposta di Danielle , il giorno 9 feb 2021
Hello and thank you for your review. We cannot tell you how delighted we are to hear that you enjoyed your stay at The Lakes Cairns. We do hope that we can welcome you back again in the future. In the mean time we wish you safe and happy travels.

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a novembre 2020
Risposta di Danielle , il giorno 10 dic 2020
Thank you for your review. We are thrilled to hear you had a great stay and you loved the Lakes. We hope to see you back again. Merry Christmas and a Happy New Year.

8/10 Buono

Bronwyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tired but Comfortable
Pool area was great. Place is a sleep slightly dated but comfortable. I would definitely stay again though.
Soggiorno di 4 notti a ottobre 2020
Risposta di Danielle , il giorno 8 nov 2020
Hello, Thank you for taking the time to review The Lakes Cairns. We are thrilled to hear that you enjoyed your stay and would return, which we do hope you are able to in the future.

10/10 Eccellente

Scott, Hamilton Brisbane

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice resort 3 pools to choose from nice and clean and very friendly staff. Will definitely book again.
Soggiorno di 4 notti a ottobre 2020
Risposta di Danielle , il giorno 13 ott 2020
Hi Scott, Thank you for the review. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again soon.

4/10 Scarso

Michelle, South Australia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The apartment was clean. Air-conditioning was inadequate, and cut out everytime another appliance switched on.
Soggiorno di 5 notti a settembre 2020
Risposta di Danielle , il giorno 1 ott 2020
Hi Michelle, Thank you for your review. We are sorry to hear there was an electrical issue with the air conditioner. This has not been reported to us, therefore we were unaware there was a problem. Would you be so kind as to call us on 07 40539400 or email us so we can get these issues rectified for the next guest. Thank you for your assistance.

6/10 Soddisfacente

philip

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Looking a little dated now
Not as good as last time we stayed, looking tired, A/C didn't work, not good with Cairns weather. Still OK for the deal we got.
Soggiorno di 4 notti a settembre 2020
Risposta di Danielle , il giorno 27 set 2020
Hello and thank you for your review. We are happy to hear you enjoyed your stay as a return guest but were unaware of the air conditioner issue. As summer is nearly here we will endeavor to investigate so thank you for bringing it to our attention. Stay safe and we look forward to welcoming you again in the future.

8/10 Buono

Hayley, Townsville

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Absolutely beautiful place and we had such a wonderful time, just some broken or falling apart fittings in the apartment ..’otherwise a wonderful stay
Soggiorno di 4 notti a luglio 2020
Risposta di Danielle , il giorno 27 set 2020
Hi Hayley, Thank you for the review. We were unaware of the issue with the fittings in the apartment. If possible are you able to give us more information directly, if not we will investigate. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again in the future. Stay safe.

8/10 Buono

Paul, Mudgeeraba

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The resort is excellent in presentation and very laid back atmosphere.Has a Thai restaurant in the resort which is worth trying and the staff there are nice.The rooms are well equipped and spacious.Would definitely go back.
Soggiorno di 6 notti a settembre 2020
Risposta di Danielle , il giorno 21 set 2020
Hi Paul, Thank you for your review. We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again.

10/10 Eccellente

Kerri, Cairns

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well looked after property, I liked the non contact key pickup also the unit was well stocked, my only issue was the stairs because of my knee issue but next time I will request a lower floor this is my fault
Soggiorno di 4 notti a settembre 2020
Risposta di Danielle , il giorno 21 set 2020
Hi Kerri, Thank you for your review. We are thrilled to hear you enjoyed your stay. Yes please let us know if you have mobility issues and we can try to accommodate you in a ground floor unit or a building with a lift. We hope it was not too painful for you.

8/10 Buono

Benny

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The Lakes - back on track... used to stay here a bit but starting staying elsewhere as the gardens and cleaning left a lot to be desired for awhile. Looks like they have done a deep clean and the gardens are gorgeous again. Friendly, helpful staff ... would stay again
Soggiorno di 4 notti ad agosto 2020
Risposta di Danielle , il giorno 7 set 2020
Hello, thank you for your review/feedback. We are thrilled to hear you are back and are happy with the facilities. Our grounds team work very hard in trying to keep the gardens looking gorgeous.

4/10 Scarso

G, Sydney

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Sand flies Sand flies Midges Midges(apparently Midges are also a type of sand fly but worse). People have to note that The Lakes Resort is next to swamp land thus YOU may get bitten by the Sand Flies and destroy YOUR skin with the most intense itch EVER. I picked up mine next to swimming pool. BUYER BEWARE.
Soggiorno di 7 notti ad agosto 2020
Risposta di Danielle , il giorno 10 ago 2020
Hello G. We are sorry to hear that the sandflies/ midges took a like to you. You are correct The Lakes is named after Centennial Lakes which are located next door. Some times of the year the midges can be a lot worse than others and people react in different ways. This is an issue we deal with all over Cairns. Nevertheless we are sad to hear of your experience and hope that the itch does subside and you feel better soon.

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e servizi
Huge apartment, great pools. A few plumbing issues but staff responsive in resolving,
Soggiorno di 5 notti a luglio 2020
Risposta di Vicki, il giorno 16 lug 2020
We thank you for your feedback & appreciated your understanding with the plumbing issue. Look forward to seeing you again at the resort

10/10 Eccellente

Dawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Definitely be back
Nice place to stay as a family of 5 there was plenty of room, well equipped kitchen and comfy beds. Pool areas were clean and spotless
Soggiorno di 2 notti a giugno 2020
Risposta di Vicki, il giorno 16 lug 2020
We are so glad to hear that you enjoyed our resort.