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Recensioni per Le Méridien Pyramids Hotel & Spa

5 out of 5
Le Méridien Pyramids Hotel & Spa
El Remaya Square-Pyramids, PO Box 25, Giza

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 291 su 841 recensioni" "
Valutazione di 8 - Buono. 321 su 841 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 841 recensioni" "
Valutazione di 4 - Scarso. 67 su 841 recensioni" "
Valutazione di 2 - Terribile. 38 su 841 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

8,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

Recensioni

4/10 Scarso

stefano

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Da migliorare tanto...
Come al solito camera fredda d’inverno e connessione Wi-Fi pessima ovunque. Personale poco gentile. L’hotel non vale il prezzo pagato.
Soggiorno di 1 notte a gennaio 2019
Risposta di Raghda, il giorno 8 feb 2019
Dear STEFANO, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the poor standards and service you encountered, and I would like to assure you that remedial action has already been taken. With regard to the internet connection, please note that the hotel is currently working on upgrading its capacity to ensure our guests' satisfaction. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,

8/10 Buono

Alessia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2019
Risposta di Raghda, il giorno 7 gen 2019
Dear ALESSIA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

2/10 Terribile

stefano

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel pessimo in tutti gli aspetti
Il peggior hotel per un soggiorno business. - Wifi pessima in tutti i luoghi dell'hotel e nonostante avessi chiesto e richiesto assistenza, nessuno in 4 giorni è riuscito a risolvere il problema. - Servizio in camera e assistenza del personale molto lenta in tutte le attività - Piscina con sciami di mosche e fumo del BBQ nel pomeriggio - Camera non confortevole a causa del ventilatore rumoroso - Personale "lento", impreparato e per nulla cortese. - Zona, non uscite senza taxi - Servizi a pagamento: minimo 55€ per taxi da aeroporto a hotel. Un furto!
Risposta di Raghda, il giorno 26 apr 2018
Dear M. Stefano, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the poor staff attitude, standards and service you encountered, and I would like to assure you that remedial action has already been taken. With regard to the internet connection, please note that the hotel is currently working on upgrading its capacity to ensure our guests' satisfaction. I have also taken note on your comments regarding flies and BBQ smoke around the swimming pool. Action has been taken to rectify both matters. Once again, please accept my sincere apologies. I do hope that when next in Cairo, you will stay with us, at which time we will spare no effort to ensure your stay meets all of your expectations. Yours Sincerely,

8/10 Buono

carla, venezia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grande albergo che ha avuto tempi migliori purtroppo il calo dei turisti l ha reso meno curato ma x esempio caffè espresso della jlly
Soggiorno di 3 notti a ottobre 2017
Risposta di Raghda, il giorno 25 ott 2017
Dear Ms. Carla, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Great Location and beautifull Panorama but...
Great location and beautifull view of the Pyramids. Friendly helpful staff and dezent room size, but air condition wasn't working in my room, WiFi was close to non-existent and not free in our room or at the pool. The food was okay but not the best and no five star quality. The main pool was under construction only the smaller one was available nevertheless the noise and dust of the ongoing construction made the stay at the pool horrible. Overall I don't believe I paid a good price if I'm honest and did not feel like a five star, more like a 1 star so quite disappointed. .
main pool
main pool

8/10 Buono

francesco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
gluteen free sconosciuto, ma in Egitto è così ovunque
Risposta di General Manager, il giorno 23 ott 2016
Dear Guest, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

efrem, bergamo (italia)

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Semplicemente stupendo
Accoglienza eleganza delle camere e confort vista spettacolare sulle piramidi è ricchissima col'azione .
Risposta di Raghda, il giorno 17 nov 2015
Dear M. efrem, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

MARILISA, Italy

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Exceptional front office manager!!
We did not have a very good start. The room assigned was not what we have booked and the procedure to change room was taking very long. We had been traveling for 12 hours and were extremely tired so was our 22 months girl. Then everything changed once Mr. Hamed got in charge of the situation. He was extremely helpful and very efficient and professional. We were upgraded to even a nicer room and everything was very pleasant. We cannot thank him enough. We also had meals in the restaurant and it was very good although the service a little slow.
Risposta di Raghda, il giorno 2 gen 2016
Dear M. MARILISA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel staff are very much appreciated and will be passed on to all concerned. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is absolutely no excuse for the poor standards you found in your room, and I would like to assure you that positive action has already been taken to ensure a similar situation does not recur. I would like to assure you that action has already been taken as a result of your comments. Staff in the Food & Beverage Department have been reminded of their responsibilities and duties towards our guests, and of the need to maintain our usual high standards at all times. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,

10/10 Eccellente

Franco, Barbaresi

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
ottimo rapporto qualità prezzo
Un grande hotel , con vista piramidi , belle piscine , ottimo idromassagio, con tutti i servizi di un 5 stelle , personale gentile , 2 ore circa dal centro, prezzo ottimo, struttura un po' invecchiata , lo consiglio.

8/10 Buono

Riccardo, Verona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel confortevole a due passi dalle piramidi
Viaggio per lavoro ma trovato tutti i confort di una vacanza di relax
Risposta di Raghda, il giorno 8 nov 2014
Dear M. Riccardo, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

antonello, roma italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tornero in hotel di certo.
Piscina fantastica con vista sulle piramidi. Staff gentilissimo. Prezzo decisamente piu che abbordabile per un 5 stelle. Cibo discreto, patate fritte in piscina e frutta perfetti. Dolci buonissimi. Camera spaziosa , Phon professionale in camera, telefono con antennnina che te lo porti dove vuoi. In bagno c'è anche il Bidet come piace a italiani. Asciugamani grandi anche in piscina.

8/10 Buono

sofia, perugia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
bellino
Unico difetto che è lontano dl centro di Cairo con il traffico ci vogliono 2 ore il minimo per vedere gli musei.. le pyramidi sono di fronte ma servono solo 3-4 ore x visitarle. sconsiglio di viaggiare nel mese di Agosto e Luglio.

6/10 Soddisfacente

Franco, Como CO, Italia

Non mi è piaciuto: Condizioni e dotazioni della struttura
hotel per famiglie
Albergo che fu a 5 stelle ora in disfacimento per mancanza di manutenzione. Personale poco motivato e sempre alla ricerca di una mancia.. Ma li pagano?

6/10 Soddisfacente

T, Firenze

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
bellissima vista sulle piramidi ma scarso servizio
bella location e struttura, con piscina che ha vista sulle piramidi. Scadente purtroppo il servizio, molto carente.

10/10 Eccellente

J sebas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great overall experience
Amazing hotel. Perfectly located. Great service. 10/10.
Soggiorno di 5 notti a marzo 2020
Risposta di Raghda, il giorno 11 mar 2020
Dear J SEBAS, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

JUNKO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
対応がきちんとしています。
ピラミッドビューのお部屋を予約したつもりが、通されたお部屋からはピラミッドがほとんど見えませんでした。フロントに言いに行ったら、ピラミッドビューのお部屋に替えていただけました。 イタリアンレストランでディナーしたのですが、とても気持ちのいい対応でした。
Soggiorno di 2 notti a marzo 2020
Risposta di Raghda, il giorno 11 mar 2020
Dear JUNKO, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Das Personal war sehr freundlich und hilfsbereit,der Poolbereich sehr schön und gepflegt und die Ausstattung des Zimmers/Badezimmers etwas veraltet.
Soggiorno di 6 notti a febbraio 2020
Risposta di Raghda, il giorno 2 mar 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. You may be interested to know that hotel’s bedrooms are about to undergo a comprehensive refurbishment program. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mooi hotel. Groot maar steeds plaats in de restaurants, zwembad e.d. Alle faciliteiten die je wenst. Zeer vriendelijke mensen. Uitzicht aan het zwembad op de piramides is zeer fijn. Goede locatie als uitvalbasis voor excursies te combineren met een dagje zwembad. Excursies beperkt vanuit het hotel. Best te boeken bij andere operatoren.
Soggiorno di 5 notti a febbraio 2020
Risposta di Raghda, il giorno 1 mar 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Ana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020
Risposta di Raghda, il giorno 27 feb 2020
Dear ANA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

SaadFarouk, Dubai

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect hotel and great team. Amazing location with amazing view to the pyramids
Soggiorno di 1 notte a febbraio 2020
Risposta di Raghda, il giorno 23 feb 2020
Dear SAADFAROUK, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Annmarie

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Minutes from the Pyramids
Great location across the street from the entrance to the Pyramids, which is also a negative because it attracts large tourist groups. So there is a somewhat loud and chaotic feel in the large lobby area. But it also means breakfast starts at 4 am and that was good for my early morning flight. The room was spacious but basic. No outlets by the bed to charge phones, camera, etc. Only outlets were near the base of the wall. But WiFi was free and pretty good.
Soggiorno di 2 notti a febbraio 2020
Risposta di Raghda, il giorno 19 feb 2020
Dear ANNMARIE, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location across from pyramids. Beautiful pool area. Rooms a bit dated but ok.
Soggiorno di 2 notti a febbraio 2020
Risposta di Raghda, il giorno 16 feb 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. You may be interested to know that hotel’s bedrooms are about to undergo a comprehensive refurbishment program. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is located in an awesome location with beautiful pyramid views. The staff were all very friendly. I would stay at this hotel again if I ever visit Cairo Egypt again.
Soggiorno di 3 notti a gennaio 2020
Risposta di Raghda, il giorno 16 feb 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 1 notte a febbraio 2020
Risposta di Raghda, il giorno 16 feb 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Abdul and Ismail were especially helpful. I have nothing more to add.
Soggiorno di 4 notti a febbraio 2020
Risposta di Raghda, il giorno 11 feb 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is very professional and helpful. Everyone was so pleasant to speak with and always ready to assist you. I will definitely stay again
Soggiorno di 7 notti a gennaio 2020
Risposta di Raghda, il giorno 2 feb 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Jacob, Cairo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le Meridien Pyramids is a top-notch hotel in Egypt. Compared to other hotels at this price it is head and shoulders above the rest. There is a heated pool, actually warm enough to swim in during the winter. Other places we have stayed (Porto Sokhna) say they have a heated pool, but it's still too cold to enjoy. --The on-site restaurants are a little expensive and parking at the hotel is about $10/day.
Soggiorno di 2 notti a gennaio 2020
Risposta di Raghda, il giorno 26 gen 2020
Dear JACOB, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a gennaio 2020
Risposta di Raghda, il giorno 26 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Nice hotel in good location close to pyramids
The staff is very helpful and SPA is good. Rooms are really ok and the breakfast good.
Soggiorno di 4 notti a gennaio 2020
Risposta di Raghda, il giorno 26 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a gennaio 2020
Risposta di Raghda, il giorno 23 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is at an amazing location. The hotel has excellent restaurants, excellent staff, and excellent facilities. If I were to ever go back to Egypt I would stay here. The only negative thing about the property is the convenience supermarket inside the hotel, which has artificial and rip-off prices. They charge you 14 usd for a shampoo; 16 for a razor; 8 usd for pringles. Quite a
Soggiorno di 3 notti a dicembre 2019
Risposta di Raghda, il giorno 20 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. As you are probably aware, the shops services are provided by third parties and I have passed all of your correspondences to their Managing Director, so that he may take whatever action he feels appropriate to rectify their prices. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Mauro

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Nice location
Pros: The hotel is just in front of the pyramids. Staff is very friendly and helpful. Nice restaurants, very good breakfast. Fantastic pyramid view from my room. Cons: My room was dirty (dust everywhere and some hair on the carpet), furniture need maintenance. No hairdryer nor shower cap.
Soggiorno di 2 notti a gennaio 2020
Risposta di Raghda, il giorno 15 gen 2020
Dear MAURO, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel staff are very much appreciated and will be passed on to all concerned. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the poor standards and service you encountered, and I would like to assure you that action has already been taken as a result of your comments. Staff in the Housekeeping Department have been reminded of their responsibilities and duties towards our guests, and of the need to maintain our usual high standards at all times. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,

8/10 Buono

habib

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
معقول
معقول ولكن لايرقى لمستويات المريديان
Soggiorno di 2 notti a gennaio 2020
Risposta di Raghda, il giorno 26 gen 2020
Dear HABIB, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the poor standards and service you encountered, and I would like to assure you that remedial action has already been taken. I would, however appreciate that you advise a specific incident that disappointed you during your stay with us in order to assist us maintaining our usual high standards at all times. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,

4/10 Scarso

Barbara

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Raghda, il giorno 15 gen 2020
Dear BARBARA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the poor standards and service you encountered, and I would like to assure you that remedial action has already been taken. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Raghda, il giorno 13 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a gennaio 2020
Risposta di Raghda, il giorno 13 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Rowland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome Views
Wonderful stay with magnificent views of the Pyramids at Giza. Great stay!
Soggiorno di 1 notte a gennaio 2020
Risposta di Raghda, il giorno 9 gen 2020
Dear ROWLAND, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
De locatie is fantastisch, vlak naast de pyramides. Het zwembad is mooi en het is fijn dat er ook een groot verwarmd zwembad is. Wat minder is, is dat het hotel vrij oud is. Dit zie je terug in de staat van vloerbedekking, tegels, etc. De douches lijken wel wisselbaden, continu warm-koud-warm-koud. Het eten in de restaurants is matige kwaliteit, dat zou voor een hotel van deze status veel beter moeten zijn. We zijn dus maar bij het naastgelegen Mariott Mena House gaan eten elke dag; dat hotel is net als het Meridien bezit van Mariott Hotels. Het eten daar was voortreffelijk zowel in het Indiase en Italiaanse restaurant. Verder was in Meridien het personeel erg aardig en behulpzaam.
Soggiorno di 7 notti a dicembre 2019
Risposta di Raghda, il giorno 8 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Please rest assured that your comments have now been discussed with all concerned to ensure we maintain the highest of standards in our food offerings. You may also be interested to know that hotel’s bedrooms are about to undergo a comprehensive refurbishment program. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect location with good and fresh food.
We had a nice stay in perfect location for a visit to the Pyramids. The food at the restaurants was good. No issue regarding un-fresh food even when Sashimi. The pool and pool restaurant was fine with great view of the Pyramids. We will for sure return.
Soggiorno di 4 notti a dicembre 2019
Risposta di Raghda, il giorno 8 gen 2020
Dear PETER, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2019
Risposta di Raghda, il giorno 8 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
バスタブはあるが、使いにくい。音がうるさい。ピラミッドは見えるが、もっと見える所を見せてくれるように頼んだが、応答がなかった。 ここは、3つ星レベルで仕方ないと思いが、一度は泊まりたいホテルとはとてもいえない。
Soggiorno di 2 notti a gennaio 2020
Risposta di Raghda, il giorno 26 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for your specific requests not being carried out, and I would like to assure you that remedial action has already been taken. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,

10/10 Eccellente

Susan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic Hotel and Location!
Great location, friendly reception staff even though we arrived in the later part of the evening. Multiple restaurants - great food & service! Fantastic rooms and very comfortable beds! Loved this place!
Soggiorno di 1 notte a gennaio 2020
Risposta di Raghda, il giorno 6 gen 2020
Dear SUSAN, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Evangelos

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Noce place to be in Egypt...few things to correct
Really nice hotel but we had to ask for stuff like slippers, toilet paper and hairdryer.. i was expecting a five star hotel to have those ready in advanced and not to ask for them. Overall really good service, nice hotel and spa
Soggiorno di 3 notti a dicembre 2019
Risposta di Raghda, il giorno 5 gen 2020
Dear EVANGELOS, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. I would like to assure you that action has already been taken as a result of your comments. Staff in the Housekeeping Department have been reminded of their responsibilities and duties towards our guests, and of the need to maintain our usual high standards at all times. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

10/10 Eccellente

Brent

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel & excellent value!
We had a great couple of days in Giza staying at the La Meridian. Views of the pyramids out of our window were great! We did the dinner buffet one night and it was truly good. We are not big on the buffets but took a look at the breakfast buffet and was amazing! Location was excellent as we were just a short taxi ride to the pyramids. Value for our stay in USD was very good! One of the pools was heated and very nice - my son & wife enjoyed!
Soggiorno di 2 notti a dicembre 2019
Risposta di Raghda, il giorno 5 gen 2020
Dear BRENT, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
とても良いホテルでした
朝食はとても美味しく、部屋についても満足いく広さと清潔感でした。ただ、ホテル内にある売店は不満足でした。価格設定がとても高く、マーケットにある数倍の金額で購入してしまいました。
Soggiorno di 5 notti a dicembre 2019
Risposta di Raghda, il giorno 26 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. With reference to the disappointing experience you encountered with the shop while staying in our hotel. As you are probably aware, shops services are provided by a third party and I have passed all of your correspondences to their Managing Director, so that he may take whatever action to rectify the situation. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2019
Risposta di Raghda, il giorno 5 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

2/10 Terribile

KK, San Francisco

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I paid a premium to get the Pyramid view but in my room to get the view I had to walk to a corner and only from there the pyramids were visible. I requested the staff to get a better view but I was told to come back a few hours later. When I went back, I was told that they are completely full and dont have even one room unoccupied. I did a quick search on Marriott site and was seeing 4 pyramid view room available. On telling the staff of this they told me that it must be very high rate room and I showed them on my cell phone that the rate was 60% less than what I had paid. After that the staff told me that they have rooms classified as pyramid view but are on same side but lower level of my current room. So basically they lied to me several times earlier saying they have No availability and high rates etc.
Soggiorno di 1 notte a dicembre 2019
Risposta di Raghda, il giorno 5 gen 2020
Dear KK, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. There is certainly no excuse for the disappointing standards which you encountered, and I would like to assure you that each point you mentioned has already been discussed with the personnel concerned, to ensure a similar situation does not recur in the future. I have carried out an investigation regarding your specific requests that were inappropriately handled, which is clearly completely unacceptable, however I would appreciate if you can advise the name of the personnel involved or the date of the incident to enable us to conclude the investigation and get back to you with our findings. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Should you decide to do so, I would appreciate you contacting my office. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Pyramids are amazing. Staff are incredibly friendly and helpful. Rooms are a little dated and in need of some tlc but perfectly safe and livable.
Soggiorno di 1 notte a dicembre 2019
Risposta di Raghda, il giorno 5 gen 2020
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. You may be interested to know that hotel’s bedrooms are about to undergo a comprehensive refurbishment program. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,

4/10 Scarso

Bettina

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don't go there
I don't know where to start: - 40 minutes to do the check in, and there was no queue! - 25 minutes for the check out - the rooms are so dirty!!! It's a disgrace. I took some photos so bad it was. - we booked a king bed, we had two small beds. They said at check in they would put them together, it didn't happen. I had to go the the reception the second day and ask for it, again! - every day the room keys are deactivated and you have to go to the reception to reactivate them (the hotel is big, the reception was 3 minutes from our room!). - breakfast is huge but not really good. - the concierge is really unfriendly and doesn't understand much of English. - we paid $160 for the new year Eve gala dinner. That was the worse gala dinner of our life: the buffet was huge but nothing was really good. Not one drink was included, not one!! We never saw the belly dancers that were scheduled, there hasn't been a count down at midnight. Half of the guests had already left by 22:00 as there was no ambiance! What a shame, and a waste of money!! I stop there but there is so much more...
Soggiorno di 2 notti a dicembre 2019
Risposta di Raghda, il giorno 5 gen 2020
Dear BETTINA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. There is certainly no excuse for the disappointing standards which you encountered, and I would like to assure you that each point you mentioned has already been discussed with the personnel concerned, to ensure a similar situation does not recur in the future. I have carried out an investigation regarding specific requests not being adhered to, which is clearly completely unacceptable, however I would appreciate if you can advise the name of the personnel involved or the date of the incident to enable us to conclude the investigation and get back to you with our findings. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Should you decide to do so, I would appreciate you contacting my office. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location, great staff, great breakfast. Facility itself need some fixing. Had to call twice to fix bathroom drain. Air conditioning was not working as expected.
Soggiorno di 3 notti a dicembre 2019
Risposta di Raghda, il giorno 30 dic 2019
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. I would like to assure you that action has already been taken as a result of your comments. Staff in the Engineering Department have been reminded of their responsibilities and duties towards our guests, and of the need to maintain our usual high standards at all times. You may be interested to know that hotel is about to undergo a comprehensive refurbishment program. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,