Elements of our holiday were disappointing. We were out for our daughters 21st birthday with our 20 year old son. Our family room booking was not really a family room as it was made up by using the lounge sofa into a sofa bed, despite our request for a double and 2 singles (as advertised). The Swimming pool, reception, dining/breakfast hall and SPA areas were nice (and as you'd expect from a 4 star hotel). The room however was disappointing in terms of size, air con not great (too cold despite placing on lowest settings), tea/coffee facilities not replenished, being requested to pay for ice when required and a small infestation of ants near the fridge. The general decor is also a little dated with woodchip style painted walls.
The beach near the hotel is relatively small with little shaded areas, so you will need to be really early or need a parasol if you need some shade.
Although there are some restaurants around the hotel, there is limited choice and are overpriced. There is much, much more variety, buzz, shops and a better beach about 4km down the road in Palma Nova. We went there for dining every evening by taxi and it still was more cost effective and you were able to have lovey walks along the promenade which isn't available in Portals Nous.
