Dear Javier,Good afternoon, thank you very much for your rating, we are pleased to have met your expectations.We hope to see you back soon.

Dear Luis,Thank you for choosing us for your visit to Cancun. We appreciate your comments and hope to see you again soon.

Estimada Dian,Buenas tardes, agardecemos mucho tus comentarios y estamos contentos de haber cumplido con tus expectativas.Esperamos verte pronto de regreso.

Estimado Emilio;Buenas tardes,agradecemos su preferencia al haberse hospedado con nostros en SLS Cancun. Estamos contentos por la calificación que nos otorgó, esperamos verlo pronto de regreso

Dear Yulegnis,We appreciate your comments and are pleased to have provided a quality service. We will take your comments on gluten free options into consideration.We look forward to having you back soon.

Dear Robert,Thank you for reaching out and sharing your thoughts, though we regret any inconvenience caused. Please know that we never intend to leave any billing concerns unresolved, and we encourage you to contact us at the property if you would like to discuss this matter further. We look forward to hearing from you and resolving this matter.

Dear Himii,Thank you! It was a pleasure to welcome you to SLS Cancun and we are delighted you had such a wonderful stay. Your kind comments about our amazing staff, beautiful, clean accommodations, and wonderful amenities are truly appreciated and will be shared with the team. We look forward to welcoming you back for another memorable getaway.

Dear Edward,Good afternoon. We appreciate your preference to stay at our Hotel SLS Cancun. We appreciate your rating and hope to see you back soon.

Estimada Sylvia,Buena tarde, agradecemos su calificación y esperamos haya sido placentera su estancia con nosotros.Estaremos contentos de volver a recibirla.

Dear Amanda,Thank you very much for your visit and you rating.We hope you will come back soon.

Dear Ignacio,Thank you for your review. We're thrilled you enjoyed your recent stay with us! Please know for future reference that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. It was a pleasure having you here, and we hope to welcome you back again soon!

Dear Elizabeth,Thank you for recognizing the quality of our facilities during your stay. We take your feedback regarding our bottled water seriously. Your insight is invaluable for reviewing our offerings and ensuring our guests' needs are met more effectively. We're glad everything else met your expectations and look forward to welcoming you back to SLS Cancun for an even better stay.

Estimada Guadalupe,Agradecemos mucho la calificación que nos otorgó, estamos contentos de haber cumplido con sus expectativas.Esperamos verla pronto de regreso.

Estimado Octavio,Gracias por sus amables palabras. Apreciamos sus comentarios y estamos de acuerdo en que siempre hay margen de mejora. Nuestro equipo continuará mejorando nuestros servicios para brindar una mejor experiencia a nuestros huéspedes. Su opinión es valiosa para nosotros y esperamos darle la bienvenida nuevamente a SLS Cancún para que podamos mostrar nuestras mejoras.

Dear Andrew,Thank you so much for the high rating; we trust you had a good time overall. That being said, we're sorry to hear about any noise issues on the balcony and we'll keep your feedback in mind for the future. Please consider coming back to join us again soon; we know that we can deliver an even better stay.

Estimado Carlos,Buenas tardes, agradecemos mucho la calificación que nos otorgaste. Es un placer haberles atendido.Esperamos vuelvan pronto

Dear Darryl,Thank you so much! We are excited to know you were impressed with our accommodations, and we trust our team took great care of you. Anytime you're in Cancun, allow us to be of service to you!

Dear Oscar,Thank you for your kind review. We're glad you enjoyed our beachfront property, and we look forward to seeing you again at SLS Cancun!

Dear Diana, Thank you for taking the time to share your feedback about the service. We will be sure to let our staff know and work to improve our hospitality. Please come back and stay with us again so that we can demonstrate our true commitment to guest satisfaction.

Estimado Alejandro,Si bien siempre apreciamos los comentarios de los huéspedes, lamentamos que haya tenido una visita decepcionante. Decir que estamos sorprendidos por su reseña es quedarse corto. Esta no es una respuesta típica de nuestros huéspedes y le pedimos disculpas por los problemas e inconvenientes que haya encontrado. Nos aseguraremos de revisar cada uno de sus comentarios con nuestro personal para asegurarnos de que nos vaya mejor en el futuro. Esperamos que se una a nosotros nuevamente para que podamos demostrar que somos mejores que esto.

Dear Nick,Good afternoon, we appreciate your comments and regret your perception of your account.

Dear Diana L,Thank you for your excellent review! We're delighted to hear that you liked our property. However, we are concerned about the noise issue and understand how this can impact your comfort. Please know that we will look into addressing this matter for a more peaceful experience. We value your patronage and look forward to welcoming you back to SLS Cancun for a more tranquil stay.

Dear Thomas,It was such a pleasure to welcome you to SLS Cancun! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Receiving recognition for our fantastic beach and lovely accommodations is always appreciated. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel!

Dear Jeffrey,Thank you for the wonderful review! We're glad our convenient location, private beach, and delicious food impressed you. Please come see us again soon at SLS Cancun.

Dear Claudia,Good afternoon, thank you very much for the rating you have given us, We are very happy to know that we have met your expectations, this kind of rating helps us to keep growing.We hope to have you back soon.

Buenas tardes, como hice saber en su comentario anterior, el vocuher abierto que solicitamos a todos nuestros huéspedes ya que es Politica en Hoteles de Plan Europeo.La cantidad es de 5,000 pesos por noche a lo cual equivale 20,000 pesos por sus 4 noches de estancia.Su voucher ha sido liberado por parte del Hotel, depende de cada Banco emisor el tiempo para que se refleje en su cuenta.Saludos.

Dear Monica,We are very grateful for the rating you gave us; we are happy to have met your expectations.We hope to see you back soon.

Dear Francisco,Thank you for staying with us and taking the time to share your thoughts. We're glad our location was ideal for your trip and that you felt safe and welcome while you were here. However, we apologize for any disappointment with breakfast, and we'll look into this further. Should you be in the area again, please come back to see us at SLS Cancun!

Estimado Francisco,Buenas tardes, agradecemos mucho la calificación que nos ha otorgado, es grato para nosotros saber que hemos cumplido con sus expectativas.Esperamos verlo pronto de regreso en SLS Cancun.

Dear Manus,We thank you for your preference and we are very happy to have received your excellent rating about your stay. Which motivates us to continue offering great experiences.We hope to see you back soon.

Dear Roberto,Thank you for sharing your five-star rating of SLS Cancun! We're thrilled to hear you had a great experience, and we look forward to welcoming you back for another exceptional stay!

Dear Hilda,Thanks for the lovely review of SLS Cancun. We're delighted you enjoyed your visit to our hotel. We appreciate your kind words and feedback, as guest input is valuable to us. It was a pleasure to host you, and we'd love to see you again soon. Until then, safe travels home!

Estimado Juan Carlos.Agradecemos su exelente calificación y estamos contestos de haber cumplido sus expectativas.Esperamos tenerlos pronto de regreso.

Dear Mauricio,We appreciate every bit of feedback, as it helps us make our service all the better. In this regard, please reach out to us with any specific aspects you encountered while with us that were not up to par.

Dear Juan Carlos,Thank you for being our guest and taking a moment to share your feedback. We are sorry to know you had concerns with the towels, and we will be sure to mention it to our housekeeping team. We hope that otherwise, you enjoyed your time with us and will be joining us again someday.

Estimado Manuel,Buenas tardes, agradecemos su preferencia, lo más importante para nosotros es su satisfacción. Lamentamos mucho el no cumplir con su expectativa en cuanto a ,os precios de nuestros alimentos,cabe mencionar que ocupamos los mejores productos para ofrecer una excelente calidad a nuestros huéspedes.

Dear Walter,Thank you for your preference and we appreciate the score you gave us in rating. We hope we have met your expectations.We look forward to seeing you again soon.

Estimado Alejadro,Buenas tardes, agradecemos mucho la calificación que nos ha otorgado, estamos contentos de haber cumplido con sus expectativas .Esperamos verle pronto de regreso .

Estimado Juan,Buena tarde, agradecemos su preferencia al haberse hospedado en nuestro Hotel SLS Cancun, esperamos haber cumplido con sus expectativas, nuestro compromiso es ofrecer el mejor sevicio a todos nuestros huéspedes.Esperamos verlo pronto de regreso.Saludos...

Dear David,It was a pleasure hosting you at SLS Cancun! We're glad you enjoyed your visit, and we hope to see you again soon.

Dear Ana Elena,We're proud to receive your excellent review of SLS Cancun! It's wonderful that you enjoyed our great location and clean, secure property. Many thanks for your kind praise, and we hope you'll return!

Dear Jorge,Thank you for hanging out with us at SLS Cancun! We are so happy you had a five-star getaway, and hopefully, we will have the pleasure of hosting you again. Please keep us in mind!

Dear Yael,Thanks for being our guest at SLS Cancun. We're thrilled you had a great stay with us in Cancun! Next time you travel our way, we hope to be your first choice for accommodations!

Dear Emilio,Our friendly staff truly enjoyed hosting you and will be glad they were a highlight of your visit. Thank you for the lovely review! Please come stay at SLS Cancun again soon.

Dear Adolfo,We are very grateful for the rating you gave us, we are glad that your stay was pleasant.We hope to see you back soon.

Dear Lauren,We are very grateful for the rating you gave us. We are glad that your stay was pleasant.We hope to see you back soon.

Dear Christian,Thank you for choosing SLS Cancun to host your visit. It is wonderful to hear that you were able to spend some time relaxing by the pool and liked our idyllic location. We are sorry to learn there was an issue with the A/C in your room and that you had to move, we realize this was an inconvenience, and we will work to address this. Please allow us another opportunity to provide the stellar experience we know we can deliver.