Dear Alessandro,Thank you for visiting The Royal Sands and writing a review about your recent experience.While we're glad to learn that you enjoyed the beautiful beach, we regret not meeting your expectations in other areas.We comply with the highest hygiene, food preparation, and quality standards and our culinary team takes great pride in delivering exceptional dining experiences. However, we apologize for falling short of your expectations. We will address your concerns with our Food & Beverage department.We also regret learning that the VIP perks were not delivered. These are provided according to availability.We hope we have the opportunity to welcome you back soon and provide you with a better vacation experience.Warm regards.

Dear Gianluca,Thank you for visiting The Royal Sands.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Sandra,Thank you so much for your review of your recent stay at The Royal Sands.We're genuinely sorry to hear that your check-in experience wasn't as warm as we strive to provide for all our guests. We'll address this with our team to ensure that all guests feel welcomed from the moment they arrive.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Regarding the upcharges at our restaurants, please note that while the majority of our offerings are included in the all-inclusive package, there may be certain premium items that incur an additional charge. We apologize if this was not adequately communicated during your stay.We're sorry to hear about your experience with some of our staff members. Providing warm and welcoming service is a top priority for us, and we will address this issue with our team to ensure consistent hospitality throughout the resort.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Joseph,Thank you so much for your review of your recent stay at The Royal Sands.Regarding the changes and the ongoing improvements at our resort, we apologize if these changes have impacted your experience negatively. We are continuously striving to enhance our offerings and facilities to ensure that our guests have the best possible stay with us.We understand your concerns about the current restaurant options. Please rest assured that we are working diligently to introduce new dining options that will exceed your expectations. Additionally, while the water park project is underway, we aim to provide alternative entertainment and amenities to ensure that all our guests have a memorable experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Ismael,Thank you so much for your review of your recent stay at The Royal Sands!We sincerely appreciate you taking the time to share your feedback with us. While we regret to learn about the challenges you experienced during your stay, we genuinely value all comments from our guests as they provide us with valuable insights to improve our services.We're glad to hear that you chose to stay with us and hope that despite the challenges you encountered, there were some positive aspects of your experience. Your comfort and satisfaction are our top priorities, and we're committed to addressing the issues you raised to enhance the overall guest experience.Regarding your concerns about service quality and dining options, please know that we take these matters very seriously. From the savory delights of La Veranda's international cuisine to the fresh flavors of sushi and poke balls at Sand Dollar, there's something to satisfy every palate. Guests can also indulge in poolside snacks at Char Hut, bar snacks at Sidelines Sports Bar, and delectable wood-fired pizzas at Bartolo's Pizza. Our 24-hour room service ensures that you can enjoy breakfast, lunch, or supper at any time of day.Additionally, our themed dinner shows at Gran Salon Hacienda Sisal offer a unique dining experience, while Royal Express serves up mouthwatering roast and fried chicken, ribs, meatloaf, and salads. Club Bistro offers classic continental favorites, while Veranda del Mar tantalizes taste buds with Caribbean lobster, shrimp, and the catch of the day. And for those craving authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Additionally, guests at The Royal Sands have the option to visit our sister resorts, The Royal Cancun and The Royal Haciendas, where they can explore a wider range of dining options and culinary experiences.We continuously strive to provide exceptional service and offer a diverse range of dining choices to cater to our guests' preferences.We apologize if we fell short of meeting your expectations during your stay and hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent