Our families overall enjoyed this home. The outdoor space with the outdoor kitchen, pool, and canal dock was the favorite spot for our families to spend time together. The layout of the house was also wonderful. The master and mini master were great for accommodating two families.
There were some concerns with the cleanliness of the house that we did address with the owner:
1. We opened the microwave to find a take home box of fries that smelled pretty awful
2. There was one dead and one alive cockroach in the house
3. There was a very large clump of women’s hair on the shower wall in the blue tiled bathroom
4. There weren’t enough linens, we had one kitchen dish towel, and our bedroom didn’t have a flat sheet. With how thick the comforter was, we weren’t sure it is cleaned after every use, but we brought a light blanket with that we used to put between us and the comforter.
5. There weren’t any cleaning supplies. This was very disappointing as it was very hard to clean up after ourselves without cleaning supplies. We also couldn’t use the one kitchen towel we had as we used that for drying dishes in between dishwasher uses. I’ve stayed at multiple home away homes where they have provided a few cleaning products so we can leave it nice and clean when we are through with the trip.
6. The garbage from the previous customer was still in the garbage cans outside. There were maggots all over the inside of the garbage cans as well as around the lips of them. We had to be careful to open them so we wouldn’t get the maggots on us.
After sharing the concerns with the owners, they responded in a timely manner, apologized, and shared their solution to better the home immediately for future guests. The only thing I was disappointed in was that we were charged a high cleaning fee and since the home wasn’t up to standards upon arrival, it would have been a nice gesture if they would have credited some of the cleaning fee back.
Overall our families would stay here again as I feel confident that the owners have made steps to remedy our concerns for future guests.