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Recensioni per Radisson Blu Le Vendome Hotel

4 out of 5
Radisson Blu Le Vendome Hotel
20 London Road, Sea Point, Cape Town, Western Cape

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 199 su 517 recensioni" "
Valutazione di 8 - Buono. 183 su 517 recensioni" "
Valutazione di 6 - Soddisfacente. 64 su 517 recensioni" "
Valutazione di 4 - Scarso. 42 su 517 recensioni" "
Valutazione di 2 - Terribile. 29 su 517 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

6,8/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

Recensioni

2/10 Terribile

Valentino, Italy

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Morning customer manager is not professional. The room has not the facilities showed in the picture
Soggiorno di 4 notti a marzo 2020
Risposta di Danielle , il giorno 18 mar 2020
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Yours SIncerely Radisson Blu Le Vendome

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Ottimo qualità/prezzo, mi è piaciuta molto la posizione. Qualche incomprensione alla reception su pagamento, orari shuttle e con il late check out, tutto risolvibile
Soggiorno di 2 notti a maggio 2019
Risposta di Radisson Blu Le Vendome Team , il giorno 30 mag 2019
Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to have enhance your experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is shared with the rest of our guests a swell as improving on areas that we may have missed

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
hotel vecchio, condizione della camera insufficienti.
Soggiorno di 2 notti a gennaio 2019

4/10 Scarso

LindaMor, Pistoia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel in overbooking
Arrivare in hotel alle 23.30 dopo 15 ore di volo e sentirsi dire che la prenotazione è stata modificata e che ci aspettano fra 2 giorni non è piacevole. L'addetto della reception (gentilissimo e alquanto preoccupato) ha dovuto fare 3/4 telefonare per capire cosa fosse successo. Alla fine ci ha spiegato che l'hotel era in overbooking e quindi siamo stati spostati (senza essere avvisati ne noi, ne il personale) in altro hotel della medesima categoria li vicino. Capisco che può succedere e forse siamo stati sfortunati noi, ma forse si poteva gestire meglio la situazione, magari avvisando il cliente ed il personale dello staff! Il mio giudizio sull'hotel non può non risentire dell'accaduto.
Soggiorno di 3 notti ad agosto 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
Tutto bene, piccolo fastidio per un rumore esterno che proveniva dalle caldaie. La colazione eccezionale!!!!!
Soggiorno di 2 notti ad agosto 2017
Risposta di Clinton Thom, il giorno 6 set 2017
Dear Anonymous. Thank you for taking the time to provide us feedback with regards to your stay. Our apologies for the noise disturbance, we will address this with the relevant department. We hope that this does not deter you from staying with us again in near future. Warm Regards, Clinton Thom, General Manager.

8/10 Buono

Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dear Antonio. Thank you for taking the time to rate our hotel. We appreciate your feedback and hope to have you return in future. Warm Regards, Clinton Thom, General Manager.

4/10 Scarso

JP, Denver, CO

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Unfortunately, a bad experience. Our hotel room was in an unacceptable condition. Various issues including the closet doors, poor AC, drawers coming off, etc, etc. I was told that the hotel was going through remodeling. They offered a refund which they never did after two months of following up with them. Enough said. : (
Soggiorno di 1 notte a gennaio 2020
Risposta di Customer Care, il giorno 30 apr 2020
Thank you for taking the time to write a review. It saddens us to know that your stay was anything less than pleasing due to the overall condition of the room at that time. While we wish you had a better experience, it is the feedback like this that we learn from and used to improve upon. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short during your stay. We hope that you will give us a chance to earn back your trust so that we will have another opportunity to do our best and offer great hotel experience that our guests have grown so fond of.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tru Blu!
Top notch service all around- front desk, restaurant and house keeping. Employees had team chemistry and it showed. A lot of the reviews which refer to the facilities being dated are unfairly harsh. The hotel is as good as they get in say Europe and has an excelent location close to the beach front and V&A.
Soggiorno di 2 notti a marzo 2020

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia
Location is very good, however the rooms would require a lot of TLC!!! Pool area very dirty because of birds nesting on hotel roof near the pool.
Soggiorno di 2 notti a marzo 2020

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 5 notti a marzo 2020
Risposta di Danielle , il giorno 24 mar 2020
THANK YOU

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a marzo 2020
Risposta di Danielle Van Rensburg, il giorno 23 mar 2020
Thank you! We look forward to having to back in the future

6/10 Soddisfacente

Rosalind, Singapore

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
House keeping is very lacking in standards! Didn’t clean my room properly leaving used cup on the table, not replacing new bath gel, removing our toothbrushes from the glass leaving them on the vanity top and lastly my nightmare..removing my face wash packet! The hotel manager in charge helped finally bringing me a replacement but it took more than an hour to sort I’m out as there was no housekeeping manager on duty! Having to check on at 5am didn’t help matter and I needed to have an early night!! I was totally aghast by the rubbish Housekeeping standard of service!!
Soggiorno di 3 notti a marzo 2020
Risposta di Danielle , il giorno 16 mar 2020
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Yours Sincerely Radisson Blu Le Vendome

8/10 Buono

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a marzo 2020
Risposta di Danielle, il giorno 16 mar 2020
THANK YOU

8/10 Buono

Wesley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Not bad, but could've been better.
We stayed at Radisson Blu Le Vendrome for our trip down for the Cape Town Cycle Tour. The location was perfect. Unfortunately everything else at the hotel seemed less than perfect. The hotel is old and shows with wall paper peeling in areas. The aircon works at first but then decides to blow at any temperature it decides on. My wife and I were bitten badly by ticks. We did ask for clean sheets on the bed, but continued to get bites each night we slept. The morning breakfast spread was great. Service was even better in the breakfast area, with very attentive service staff. Room service was very slow. The food and drinks that arrived were great, no issues - just a timely process to get room service delivered. Overall it wasn't bad, but could definitely have been better for a premium hotel.
Soggiorno di 4 notti a marzo 2020
Risposta di Danielle , il giorno 16 mar 2020
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Radisson Blu Le Vendome is an old and established hotel, and we are renovating the rooms and hope to be complete by the end of 2020. Yours SIncerely Radisson Blu Le Vendome

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
A sleep not to be forgotten
Had too sleep in a so called king size bed which was just two beds pushed together leaving an uncomfortable space.
Soggiorno di 4 notti a marzo 2020
Risposta di Danielle Van Rensburg, il giorno 12 mar 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Buono

Mark

Soggiorno di 3 notti a marzo 2020

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Die Lage ist sehr zentral und das Personal sehr hilfsbereit
Soggiorno di 1 notte a marzo 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 6 mar 2020
Dear Anonymous, Thank you for sharing your experience with us. We are delighted to see you enjoyed the location and found the staff to be friendly. Thanks The Radisson Blu Le Vendome Team

8/10 Buono

MG

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
The location was good, all the sight-seeing places were very near.
Soggiorno di 3 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 6 mar 2020
Dear MG, Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to your next stay. Thanks The Radisson Blu Le Vendome Team

8/10 Buono

James

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Work in progress
The hotel should be described as a work in progress. Many rooms are generally in need of updating, which appears to be happening, judging by the noise from the top floors. The staff are great, if somewhat down in numbers and the duty manager, Sadeek, went out of his way to make our stay enjoyable. In a few years time this hotel should be firing on all cylinders.
Soggiorno di 9 notti a febbraio 2020
Risposta di The Radisson Blue Le Vendome Team, il giorno 4 mar 2020
Dear James, Thank you for taking the time to share your experience with us. We are delighted to see that you enjoyed your stay with us and found our staff to be great. Your feedback has been shared with the team. Thanks The Radisson Blue Le Vendome Team

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Sviitti oli tilava mutta huonekalut rikkinäiset, likainen kokolattiamatto, parveke oli lintujen valtaama ja likainen. Kun soitti ”one point of service” numeroon mikään asia ei edennyt; pyykkiä ei haettu, vesipullon tulo kesti 6 päivää, lisäpeitto tuli kolmen soiton jälkeen. Aamiaishenkilökunta oli loistava! Hienot autot joita voi tilata retkille
Soggiorno di 8 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Anonymous, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Seapoint is a nice area
Air-condition not working in our room. Reported it twice, but nothing was done, nor reported back. Lots of seagull outside our room that made a lot of noise, so impossible to keep the door or windows open at night. The breakfast could have more options in spread, or more employees fill up when empty.
Soggiorno di 4 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Anonymous, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

2/10 Terribile

Darrell, Sydney, Australia

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property lacked maintenance. Broken drawers, cupboard has no doors, toilet seat loose. Hotel admin atrocious- messed up booking in every possible way. Staff friendly but never follow through on promises. Hotel transfer did not arrive to collect me from airport. Definitely never again!!!
Soggiorno di 2 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Darrell, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

4/10 Scarso

Jacobus

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Jacobus, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

10/10 Eccellente

John, Stamford UK

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location in sea point Close to sea and good restaurants
Soggiorno di 1 notte a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear John, Thank you for choosing to stay with us. We are delighted to see that you enjoyed the location. We look forward to hosting you again in the near future. Thanks The Radisson Blu Le Vendome Team

2/10 Terribile

Zahiera

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not good
Soggiorno di 2 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Zahiera, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

6/10 Soddisfacente

Mandy, Sevenoaks

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Friendly and helpful staff. Delicious Breakfast and snacks. Room needed redecorating (which I believe is planned) a few small issues dealt with immediately. Very helpful and friendly tour guide.
Soggiorno di 3 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome, il giorno 4 mar 2020
Dear Mandy, Thank you for taking the time to share your experience with us. We are delighted to see you found the staff to be helpful and enjoyed the breakfast. We are sorry to see that we missed the mark on some aspects of your stay. Thanks The Radisson Blu Le Vendome

8/10 Buono

Elaine

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good Location
Good location. Extremely friendly and helpful staff. Hotel is currently being refurbished which it needs. Shuttle bus on the hour into waterfront. Great location if you like walks along the seafront. Beds extremely comfortable. Housekeeping very good.
Soggiorno di 2 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Elaine, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are delighted to see that you found our staff to be helpful and enjoyed the location. We look forward to your next visit. Thanks The Radisson Blu Le Vendome Team

4/10 Scarso

Anja, Bad Homburg

Man war stets bemüht könnte man es nennen. Dermaßen Trinkgeld getriebenes Personal. Am schlimmsten der Typ an der Bar.
Soggiorno di 6 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 4 mar 2020
Dear Anja, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Das Hotel hätte Moewennest heißen sollen. Rund um die Uhr Geschrei der Möwen,die unterhalb der Fenster auf dem Vordach des Hotels nisteten.Die Klimaanlage funktionierte nicht. Das Frühstück war ungenügend, es fehlte stets etwas, entweder dasToastbrot, Besteck, Kaese, Butter.Staendig war man auf der Suche. Obstauswahl war gut.Das Personal stets gut gelaunt und unbeeindruckt von den Widrigkeiten. Ich kann von einem Aufenthalt in diesem Hotel nur abraten.
Soggiorno di 5 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 6 mar 2020
Dear Anonymous, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 6 mar 2020
Dear Anonymous, Thank you for taking the time to rate your share with us. We look forward to your next stay. Thanks The Radisson Blu Le Vendome Team

4/10 Scarso

Greg, Worthing

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Good location. Room with several problems on arrival. Not serviced properly so time wasted to address faults. Have stayed twice before not penny pinching obvious now. Breakfast on day one dreadfully organised so long wait for service but better in subsequent days. New manager just appointed to sort things out, apparently. We'll see
Soggiorno di 4 notti a febbraio 2020
Risposta di Danielle Van Rensburg , il giorno 7 mar 2020
Thanks for choosing to stay with us during your stay in Cape Town once again. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Note that breakfast has been changed since your stay and rooms are being refurbished Thanks The Radisson Blu Le Vendome Team

8/10 Buono

Shannon

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Had a lovely stay. Management however need to do something about the seagulls nesting on top of the portico and outside our room.....become really noisy and are disturbing.
Soggiorno di 1 notte a febbraio 2020
Risposta di Chante, il giorno 28 feb 2020
Dear Shannon, Thank you for taking the time to rate our hotel, we appreciate your feedback and hope to welcome you back in the near future, away from the seagulls as we are aware of the birds. We are looking into ways of preventing their nesting. You are welcome to let us know if or when you return. Yours Sincerely Chante

10/10 Eccellente

MARCELO

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bueno
Muy buen hotel. Solo faltaría modernizar algunas áreas como los baños por ejemplo. La habitación que nos toco no tenía aire. Tenía un ventilador de pie. Lo cual no me parece acorde al nivel del hotel. El resto todo muy bueno
Soggiorno di 3 notti a febbraio 2020
Risposta di Chante, il giorno 28 feb 2020
Good day Sir, thank you for taking the time to write a review. We greatly value your feedback and it will be shared with our team for further improvements to our service. We look forward to having you back so that we may redeem ourselves and provide you an even better guest experience as we are in the process of refurbishing the rooms. Yours Sincerely

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020
Risposta di Chante, il giorno 28 feb 2020
Good day, Thank you for taking the time to rate our hotel, we appreciate your feedback and hope to welcome you back in the near future. Yours Sincerely

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
good location, lots of restaurants within walking distance and handy shuttle to v and a waterfront.
Soggiorno di 3 notti a febbraio 2020
Risposta di Chante, il giorno 28 feb 2020
Good day, Thank you for taking the time to rate our hotel, we appreciate your feedback and hope to welcome you back in the near future. Yours Sincerely

2/10 Terribile

Nhlamulo

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Absolutely Terrible!
This was the most terrible stay I have encountered since I started using Hotels.com. As soon as we arrived at the hotel a man came down complaining about lack of soap and how he had called with no response, we thought that is just an oversight. We proceeded to be checked into the room, initially we were told to go to room 715 which was supposed to be with sea view, but we were told last minute that it was not up to scratch and we were to be taken to room 425 with partial sea views! We agreed to that as we were tired. As soon as we got to the room, we requested a bath waste (stopper) of which they said it’s coming, nothing came the whole night. We proceeded to request that a technician come fix the TV, no one came for our during of stay. We didn’t have a working TV or bath. We asked the cleaning lady to come after 5 minutes and when she came back she was very rude we ended up telling her not to clean. We had to go downstairs multiple times to report this and it seems no one was bothered and this is how they normally operate. Terrible or rather no hospitality at all. Worst stay of my life. Does not deserve to be a 4 star! Should be no more than one star!
Soggiorno di 2 notti a febbraio 2020
Risposta di The Radisson Blu Le Vendome Team, il giorno 6 mar 2020
Dear Nhlamulo, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 6 notti a febbraio 2020
Risposta di Danielle, il giorno 10 feb 2020
Thank you, hope to have you back in the future

10/10 Eccellente

Gary

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
first time here
lovely hotel in the very safe sea point area of cape town wonderful staff throughout the hotel good wifi spacious room only downside being the hotel interior is a bit dated but everything else is spot on..
Soggiorno di 5 notti a gennaio 2020
Risposta di Danielle , il giorno 10 feb 2020
Thank you for the kind words, hope to have you back in the future

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Extremely friendly and helpful staff.Very clean throughout and good location.
Soggiorno di 12 notti a gennaio 2020
Risposta di Danielle , il giorno 10 feb 2020
Thank you for the kind words, hope to have you back in the future

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2020
Risposta di Chante, il giorno 6 feb 2020
thank you for taking the time to review Radisson Blu Le Vendome Regards

10/10 Eccellente

Julio Cesar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Equipe maravilhosa
Os funcionários são extremamente simpáticos e gentis (principalmente os do café da manhã). Falta um pouco de manutenção no hotel (por exemplo, o guarda-roupa do meu quarto não tinha uma das portas), mas a localização (bairro do Sea Point), a vista do mar e o transporte de hora em hora ao V & A Waterfront o tornam uma excelente opção.
Soggiorno di 5 notti a gennaio 2020
Risposta di Chante, il giorno 6 feb 2020
Good day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance your experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is shared with the rest of our guests and the areas that we need improving on is imperative for staff training so that every guests experiences world class service. Kind regards, Chante

10/10 Eccellente

Ramohudi Simon

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a gennaio 2020
Risposta di Chante, il giorno 6 feb 2020
Good day, thank you for taking the time to review Radisson Blu Le Vendome.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
the room was acceptable, but the services wasn't happy that much.
Soggiorno di 3 notti a gennaio 2020
Risposta di Chante, il giorno 6 feb 2020
Good day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards, Chante

6/10 Soddisfacente

John

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Seagulls and old.
Hotel not up to usual standard of RadBlu. Tired and old, needs a revamp. Also rooms very dirty because of old carpets etc. No control of seagulls who nest on roofs and window ledges making excessive noise. Use of balcony limited also. Check in says 2pm on Hotels.com, on arrival told it was wrong and is 3pm. Had to sit around for 1 hour wasting time.
Soggiorno di 3 notti a gennaio 2020
Risposta di Chante, il giorno 6 feb 2020
Good day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards,

10/10 Eccellente

Mark, Johannesburg

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff were great but the rooms are in dire need of an upgrade.
Soggiorno di 2 notti a gennaio 2020
Risposta di Danielle , il giorno 10 feb 2020
Thank you for the kind words, hope to have you back in the future

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff were very friendly and made us feel so welcome. Excellent position with free shuttle bus to Water Front and only 5 minute walk to promenade and Hop On/Hop off bus. Very clean room with comfortable bed. Excellent breakfast. Only slight problem was the hotel only served food in the bar after 5pm. The food was very good but there were only enough full sized tables for about 12 people to sit and eat.
Soggiorno di 7 notti a gennaio 2020
Risposta di Radisson Blu Le Vendome Team , il giorno 27 gen 2020
Thank you for your feedback and we look forward to welcoming you back

2/10 Terribile

Manfred

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Klimaanlage defekt, Balkon voller Vogeldreck und nicht nutzbar, Baulärm wegen Renovierungsarbeiten,
Soggiorno di 16 notti a gennaio 2020
Risposta di Chante, il giorno 27 gen 2020
Good Day Manfred, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards, Chante

8/10 Buono

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sydafrika 2020
Trevligt hotell nära strand promenaden och med bra parkering. Om transport önskas till centrum finns buss att tillgå varje timma från hotellet.
Soggiorno di 2 notti a gennaio 2020
Risposta di Radisson Blu Le Vendome Team , il giorno 27 gen 2020
Thank you for your feedback

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The general public areas are clean and well maintained. Staff were pleasant and generally helpful. However, on arrival at my room I noticed that the mattress protector was badly stained - this was changed. The room was generally tired (loose and damaged fittings) mouldy bath sealant, stained carpet. When the air conditioning was running water would run down the walls. My request to change rooms was denied being told there were none free. Some rooms were undergoing refurbishment but this led to loud building work noise during the day. My advice if staying here is check you room thoroughly and insist on change if it is not up to standard.
Soggiorno di 4 notti a gennaio 2020
Risposta di Customer Care, il giorno 17 gen 2020
Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with the cleanliness of the public areas of the hotel as well as with the helpful staff. On the other hand, we are saddened to know that your stay was anything less than pleasing due to the cleanliness and condition of the room as well as the mattress at that time. We understand how inconvenient that must have been expecting something and we were not able to fulfill that expectation. Know that providing a clean and well-functioning room is our highest priority and we are sorry for any inconvenience this must have caused you during your stay. Your review is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Didn't get to stay here. I am absolutely convinced (supported by discussions with other affected guests + off the record comments from more than 1 disgruntled hotel employee) that when a high demand materialised sometime later, the rooms were purposely re-sold to capitalise on an opportunity to command an increased room rate, with us the lower cost clients being laid off to alternative cheaper hotels. Diabolical behaviour by hotel manager !
Soggiorno di 10 notti a dicembre 2019
Risposta di Customer Care, il giorno 17 gen 2020
Thank you for taking the time to share your feedback. We apologize for your stay was anything less than satisfying due to the experience and the service you had received from the staff at that time. Know that providing a comfortable and hassle-free stay is our highest priority and we are sorry for we have failed to meet your expectation during your stay. Your review is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.