We found the house itself was pretty nice and pleasant, the overall renting experience was satisfactory but the experience could have been much better if the owners were more attentive to our concerns during the stay. First, we found that there is no filtered water available in the house. Water from the refrigerator and from the bottom of sink was out of order. The lady owner initially listened to our concern on the phone but the husband later said the drinking system has been simply broken from the previous leasers and he had no plan to fix it while we were there. As a result, we had to buy bottled water for drinking, which was okay but not great. Second, we found that the way owners (particularly husband since he seems to be around in the area and seems to be responsible for any maintenance issue) respond to our concern was non-empathetic but business-like. When the gas from the grill was run out, the owner said that 'this is not a hotel service.' He went on to say that we can buy a new gas tank with our cost. In addition, the house does not have any trash bag, nor detergent for dishwasher. After searching for these items thoroughly and after waiting more than 24 hours for response to our concerns, what we heard was the same message that they can’t do anything for it. Certainly these non-equipped items could be regarded as minor but the way owner responded to our concern was not satisfactory. The bottom line was that there are probably many other ways to convey the same message but we found that the owner's response was pretty unpleasant. Finally, this is an overall comment that applies to the first two concerns described above and is probably alluded between the lines above. The communications were not ideal between the renters and rentees, especially while we stay in the property. Communication was the best when we made a contract. After contract, when we had questions on property or the areas, owners’ or agent response were mediocre at best. During our stay, the communication was terrible. There are two phone numbers given for the communication. Each seems to lead to voice message-- we probably tried more than 10 times during our stay but nothing went through directly. The return to the voice message was not immediate either. It took at least four hours in the first day (we had some trouble to get in the house first time but eventually figured it out), and took more than 24 hours next. Combining some of either not-well-operating or missing items (wat
