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Recensioni per Sheraton Carlsbad Resort & Spa

4 out of 5
Sheraton Carlsbad Resort & Spa
5420 Grand Pacific Drive, Carlsbad, CA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 534 su 1004 recensioni" "
Valutazione di 8 - Buono. 241 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 1004 recensioni" "
Valutazione di 4 - Scarso. 77 su 1004 recensioni" "
Valutazione di 2 - Terribile. 46 su 1004 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Melissa

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Sheraton Carlsbad resort and spa did not disappoint. Everything was wonderful. The staff was amazing especially Taryn. She went above and beyond to make sure my family was happy. I will definitely book a stay here again my next time in Carlsbad.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Melissa,It is wonderful to know that you had an excellent experience with us at Sheraton Carlsbad Resort & Spa! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Taryn! Thank you for your glowing review, and we look forward to welcoming you and your family back soon.

10/10 Eccellente

Jonathan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We can’t say enough about how great this hotel is. From location to the customer service at check in it’s all around a 10. The pool is awesome with a beach style walk up, 4.5 feet max so our boys can reach and we feel safe letting them swim. Wish the waterslide stayed open longer but no biggie The 2 queen rooms are very spacious the property is beautiful. Awesome family hotel we love it Family of 4 kids age 7 & 10
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Jonathan,We're delighted you enjoyed your stay at Sheraton Carlsbad Resort & Spa! It's great to know that our family-friendly pool, helpful staff, and convenient location worked well for your trip. Please come see us again during your next vacation.

8/10 Buono

Adrianna

Viaggio con famiglia e bambini piccoli
Rooms alittle out dated some lights in room didn’t work
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Adrianna,Thank you for providing a review of Sheraton Carlsbad Resort & Spa. Your feedback regarding the outdated feel of the room and the malfunctioning lights is appreciated. Having a comfortable and well-maintained environment is an important aspect, and this will be reviewed by the appropriate teams. We look forward to you staying with us again.

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The place is clean and staff are very helpful. Restaurant is Conveniently located close to the lobby. Pool is nice and easily accessible. We’ll definitely consider this hotel for our next visit.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Melissa,Thank you for your kind words and highlighting our attention to cleanliness and the hospitality of our team. We're also thrilled you found our restaurant's location convenient and enjoyed our easily accessible pool. We can't wait to welcome you back to Sheraton Carlsbad Resort & Spa for another enjoyable visit.

10/10 Eccellente

Diana, Los Angeles

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A great location. Walking distance from Legoland.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Diana,Thank you for choosing Sheraton Carlsbad Resort & Spa! We're glad our proximity to Legoland was ideal for your trip, and we invite you to stay with us again should you be back in the area.

10/10 Eccellente

Muntadher

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice property and walking distance from lego land
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Thank you for your great review and perfect rating! We are thrilled our fantastic location suited your needs well, and we appreciate you mentioning its proximity to Legoland. It was truly a pleasure having you here, and we hope you return soon.

10/10 Eccellente

Priya

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Yoko

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great for walking to Legoland. Rooms were nice.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Yoko,Thank you for sharing your experience at Sheraton Carlsbad Resort & Spa! We're delighted you found our location convenient for visiting Legoland and enjoyed our pleasant accommodations. We look forward to welcoming you back for another delightful stay!

10/10 Eccellente

Geoffrey

Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

victoria, encino

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

William

Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Rachel

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Tresa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk guy was great. I can’t believe I forgot his name. Nice dressed black gentleman. So nice and did three things at once and was never flustered. The bar was good. Not quiet, kids running loud, and all next to seaworld. Room good. Balcony good. Spa was great at the other hotel. Very good. Living room was in between the king bed no door with balcony, then the room with twins beds had a door. Clean. Nice to walk around property. Food is close by.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Tresa,Thank you for choosing Sheraton Carlsbad Resort & Spa and for sharing your kind feedback. We are delighted you found so much to enjoy about your stay including our awesome staff, wonderful location, and great room and balcony. We look forward to welcoming you back for another great getaway.

2/10 Terribile

jakob

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nothing
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Jakob,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please feel free to reach out to us offline.

10/10 Eccellente

Mayra

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very much enjoyed our stay at The Sheraton at Carlsbad. The facility was beautiful and very welcoming. Jonny at the front desk was friendly, helpful and did everything possible to ensure we had a great time. Would definitely stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Mayra,It's fantastic to hear you enjoyed your stay at Sheraton Carlsbad Resort & Spa, especially with our beautiful facilities and welcoming atmosphere. Jonny's friendly and helpful service at the front desk is exactly what we strive for, and we're thrilled he played a significant role in making your stay great. We look forward to welcoming you back for another memorable visit.

10/10 Eccellente

Maricruz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing stay
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 29 feb 2024
Dear Maricruz,Thank you so much for choosing to stay with us at Sheraton Carlsbad Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Buono

ANI, Woodland Hills

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Jason

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the hotel. Only issue is that the address stated sends you to the Westin. Not an inconvenience, but I’m sure others would be irritated after traveling all day.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Dear Jason,Thank you for being our guest and sharing your feedback. We are delighted to know you had an enjoyable stay at Sheraton Carlsbad Resort & Spa. Your feedback about the directions is also appreciated and will be reviewed internally. We hope to have the pleasure of welcoming you back again soon.

4/10 Scarso

Jason

Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Barry, Newport Coast

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pillows
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 13 feb 2024
Dear Barry,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant, and we appreciate your feedback about the pillows. Should you be in the area again, please come back to see us.

10/10 Eccellente

Desiree

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Rita

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the hotel and beautiful views.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 27 gen 2024
Dear Rita,It was a pleasure having you stay with us at Sheraton Carlsbad Resort & Spa. We are glad you enjoyed our beautiful views! Thanks for your review, and we cannot wait to see you again soon.

10/10 Eccellente

Joanne

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a nice and family friendly place. The staff were friendly and courteous. We enjoyed our stay
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 12 gen 2024
Dear Joanne,It was our pleasure to provide you with family-friendly accommodations. We're glad you felt welcome while you were here, and we look forward to seeing you again at Sheraton Carlsbad Resort & Spa!

6/10 Soddisfacente

Marja

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Reggie

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel. Less than 2 miles away from Lego Land. Parking is pretty easy. Not sure about the weekend.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 8 gen 2024
Dear Reggie,Thank you for the lovely review of your recent stay at Sheraton Carlsbad Resort & Spa. It's wonderful to know that you enjoyed our hotel, the ease of parking, and our proximity to attractions. We would be delighted to host you again the next time you're in Carlsbad.

10/10 Eccellente

Dennis

Viaggio con famiglia e bambini piccoli
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you're in Carlsbad for Legoland and other attractions, this is the perfect spot. Super clean, luxury resort feel with big rooms. Most importantly, supportive and professional staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 8 gen 2024
Dear Martin,Thanks so much for this stellar review of Sheraton Carlsbad Resort & Spa! We sincerely appreciate all your kind compliments. It was a pleasure to have you here, and we look forward to your next visit.

8/10 Buono

Alyssa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Stay was great but the food service was very slow. Our breakfast order never came after waiting 1.5 hours
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 8 gen 2024
Dear Alyssa,Thank you for taking the time to review your recent experience. While we're pleased to find that you enjoyed your overall stay, we regret that our breakfast service fell short of expectations. Your feedback will be shared internally, and the necessary adjustments will be made promptly. It was a pleasure having you here, and we hope you return soon for an improved experience.

10/10 Eccellente

Grace

Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

MICHELLE, Los Angeles

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Nice place, but sad that I was upcharged for parking my family car while on a family vacation. Whatever.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
Dear Michelle,We are happy to know you liked our accommodations! Regarding our parking fee, we regret that you were unaware. This is noted under "Hotel Policies" on our page. Nevertheless, thank you for your feedback, and we hope you had a great trip overall.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I was very satisfied with the whole experience, the stay was very easy-going with everything to accommodate my needs already at the facility.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
It was a pleasure to host you at Sheraton Carlsbad Resort & Spa. Our team is always delighted when our guests take a moment to share their experiences! Thank you for the positive feedback, and we'll see you again soon.

4/10 Scarso

Srikanth

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Jason

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool, dining and king suite fantastic for family.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 6 dic 2023
Dear John,It brightens our day to know that you had a fantastic experience with us. Thank you so much for your kind words about our excellent amenities and family-friendly accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Eccellente

Karla

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Peace and clean
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
Dear Karla,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for highlighting our tranquil atmosphere and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Eccellente

Lorraine

Mi è piaciuto: Condizioni e dotazioni della struttura
It’s a very lovely property. Lots of amenities and good pool area for children and lifts for handicapped to get into pool and spa. The only problem was lack of soundproofing between rooms. I was awakened at 12:30am by people coming into the next room. Excessive resort fee $25/day plus expensive room.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
Dear Lorraine, Thank you for your review. It was wonderful having you stay with us recently, and we appreciate you highlighting our family-friendly amenities and atmosphere. Please know that our resort fee includes beach loungers and towels, access to our fitness center, shuttle service, and internet access, among other things. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Lost and had to pay to park my own truck.
Parking and room location is a nightmare. Also charged me $35 to self-park. Avoid.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with your experience. Your comments are important to us, and we'll use them as we continuously work to improve our patrons' time with us. Kind regards.

8/10 Buono

Dariana

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Darryl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really like how clean it was the service that I received was excellent and I really enjoyed being there
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 15 nov 2023
Dear Darryl,We really enjoyed having you! Our housekeeping team will be proud you appreciated their diligence, and we are glad our hospitality made for an unforgettable experience. Allow us to host you again at Sheraton Carlsbad Resort & Spa!

10/10 Eccellente

Harold

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
all good
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 14 nov 2023
Dear Harold, Thank you for being our guest at Sheraton Carlsbad Resort & Spa and for the perfect rating. When you stay with us, you can always trust you'll have a memorable and relaxing visit. The next time you're looking for an enjoyable getaway in the sun, we hope you'll think of us!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Just OK
It was just OK. The bed was comfortable & clean. The room was dated and lacking with small amenities like makeup mirror, individual shampoos and soap! You have to request housekeeping and they charge nightly for parking on the premise and of course, the resort fees these hotels tack on. This was a business trip so we did not utilize any of the hotel resort amenities. We probably not choose this hotel again.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 10 nov 2023
Thank you for taking the time to share your comments with us. First off, we are glad to know that you appreciated our comfortable and clean beds. However, we will certainly take your concerns regarding the room amenities into consideration. We strive to make our housekeeping and parking policies clear so that our guests know what to expect, and we will certainly review your concerns on these matters. Thank you, and we hope to have the opportunity to host you again in the future so that we can show you a fuller experience.

10/10 Eccellente

James, Oceanside

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a wonderful stay.
Risposta di General Manager, il giorno 8 nov 2023
Dear James,Thank you for the outstanding review of your recent stay at Sheraton Carlsbad Resort & Spa. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Carlsbad, so come back soon!

10/10 Eccellente

Melissa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved how clean our room was. Easy parking and nice to walk to Legoland
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 1 nov 2023
Dear Melissa,Thank you for sharing your comments with us. We are happy to know that you enjoyed your overall visit and appreciated our clean accommodations, easy parking, and convenient location. It was a pleasure serving you, and we hope to see you again soon!

10/10 Eccellente

Sara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 5 ott 2023
Dear Sara,We're glad you had a five-star experience at Sheraton Carlsbad Resort & Spa! Your insights and review are greatly appreciated, and we look forward to welcoming you back again!

8/10 Buono

Patricia, Hacienda Heights

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Magdalena

Mi è piaciuto: Condizioni e dotazioni della struttura
I thought the property was lovely but what was unfortunate was that 1) Someone kept knocking on our door at 1am then 2) the SMOKE ALARM went off at 3am and although I called the front desk no one answered and it woke up all up so it was a rough night stay . Otherwise the Hotel pool was lovely .
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 20 set 2023
Dear Magdalena,Thank you for taking the time to share your experience at the hotel. We're delighted you found the property lovely and enjoyed the hotel pool. However, we sincerely apologize for the disruptions you experienced during your stay. These are not typical occurrences, and we understand how they could be quite unsettling. Your feedback is valuable to us, and we will address these issues with our team to ensure they do not happen in the future. We look forward to the opportunity to provide you with a more comfortable and peaceful experience in the future.

8/10 Buono

cem

Soggiorno di 1 notte a settembre 2023

4/10 Scarso

luz yadira

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
I didn’t have a car and they charge me for parking
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 8 set 2023
Dear Luz,We appreciate your feedback, and we apologize for any confusion about the parking charge. Please reach out to us offline for additional assistance. We hope to see you again should you be back in the area.

10/10 Eccellente

Nathanael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great room
Very comfortable room and very clean. Loved it!
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager , il giorno 31 ago 2023
Dear Nathanael,Thank you for the outstanding review of your recent stay at Sheraton Carlsbad Resort & Spa. We're glad you enjoyed your time with us and our clean and comfortable accommodations. It would be our pleasure to host you again in Carlsbad, so come back soon!