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Recensioni per Sandals Halcyon - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Halcyon - ALL INCLUSIVE Couples Only
Castries - Gros Islet Highway, Castries

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 90 su 175 recensioni" "
Valutazione di 8 - Buono. 59 su 175 recensioni" "
Valutazione di 6 - Soddisfacente. 20 su 175 recensioni" "
Valutazione di 4 - Scarso. 3 su 175 recensioni" "
Valutazione di 2 - Terribile. 3 su 175 recensioni" "

9,0/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The scenery and greenery was very lovely. The island is absolutely gorgeous covered in flowers and beautiful sites. One thing to be aware of is the very windy roads so if you’re motion sickness sensitive be aware !
Soggiorno di 7 notti a marzo 2024
Risposta di HP, il giorno 10 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Marina, Fresh Meadows

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing stay at St Lucia. The food at the hotel was so delicious. All the restaurants had great food options and the food was really fresh and well prepared. The staff were very friendly and the hotel itself was beautiful. This was our first time staying at Sandals resort and we loved it. Will definitely come back and stay at Sandals resort again. Our hotel was very relaxing and quiet, which we loved. The pools were nice and clean and the beach was great as well. If people are looking for a more party atmosphere they also have the Grande which had more of a younger crowd and a bigger hotel in general. You cant go wrong with any one of their 3 locations that are on the island.
Soggiorno di 5 notti a marzo 2024
Risposta di HP, il giorno 10 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

Erin

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Compared to other brands we’ve stayed at, Sandals was ok. Nothing bad at all, we had a great time…it just lacked the overs wow factor that that we’ve experienced with other brands. For this reason, Sandals goes on the bottom of our list compared to our experiences with LIVE AQUA, Secrets, and Excellence. We were there to celebrate my birthday, and although they confirmed several times that we were there to celebrate something special/my birthday- they never did anything special. Bummer.
Soggiorno di 3 notti a marzo 2024
Risposta di HP, il giorno 26 mar 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Buono

Domenico

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Beautiful resort, excellent service. Staff was friendly and helpful. Definitely one of my favorite Resorts.
Soggiorno di 4 notti a dicembre 2023
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place!
Great hotel, excellent staff recommend this one out of the three on the island as ideal for ones wanting a more personal and intimate break!
Main Bar
Kelly’s at night
Beach
Kelly’s in the day
Soggiorno di 9 notti a dicembre 2023
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Michael James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff and intimate property. Would prefer more dining options as traffic made the shuttle trips too long. A small coffee shop would be a great addition. Great stay all around though
Soggiorno di 7 notti a novembre 2023
Risposta di HP, il giorno 11 dic 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Eccellente

Leon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our holiday at Sandals Halcyon was amazing from the moment we arrived to the resort to when we departed. The staff were outstanding and provided exceptional luxury hospitality and service. We enjoyed the food, relaxation and all the amenities on the resort. We had the opportunity to take the shuttle and spend a day at sandals Grande and La Toc resort's which were both beautiful but Halcyon is my favorite because it’s smaller, intimate and more personalized. Thanks to the entire St. Lucia Sandals family! We can’t wait to come back again and spend our holiday and celebrate life milestones.
Soggiorno di 5 notti a novembre 2023
Risposta di sara, il giorno 27 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Hector

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at the resort are extremely friendly, we enjoyed every minute of our stay. Lashawn was the best staff member we encountered in years of traveling to all the islands in the Caribbean, he was very attentive and great host. I would suggest an ATM in the resort to pull cash for excursions etc.
Soggiorno di 6 notti a novembre 2023
Risposta di HP, il giorno 21 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Carmen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property has beautiful gardens, a nice swimming pool, and a lovely beach. The staff is really friendly. The room and some areas need updating, look very used. At the beach, there is no service to help you find chairs. You expect a different level of service from a Sandal Hotel.
Soggiorno di 7 notti a novembre 2023
Risposta di HP, il giorno 20 nov 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Buono

Jean, Margate

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was nice and clean. For the most part the staff are friendly and very helpful.
Soggiorno di 3 notti a novembre 2023
Risposta di HP, il giorno 20 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This resort is wonderful. The rooms are well appointed, the bed is comfortable and the balcony is spacious. The restaurants are all unique and the food was delicious. The service was friendly and attentive. The pools, the grounds, the beach, were all wonderful.
Soggiorno di 4 notti a ottobre 2023
Risposta di HP, il giorno 23 ott 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

SHERYL

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Excellent customer service
Soggiorno di 3 notti a settembre 2023
Risposta di HP, il giorno 2 ott 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Rick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best was meeting all the friendly and helpful staff and lovely guests. The only item I would add is toothpicks at the bars for Martini's and oranges for drinks.
Soggiorno di 9 notti a settembre 2023
Risposta di HP, il giorno 27 set 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terribile

Christy

Non mi è piaciuto: Pulizia
Soggiorno di 6 notti ad agosto 2023
Risposta di HP, il giorno 31 ago 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Eccellente

Wilchene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I used to go other places. First time that i do not have no complaint.
Soggiorno di 6 notti ad agosto 2023
Risposta di Sara, il giorno 21 ago 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Matthew A

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The resort is amazing, the staff are very good, and the view is lovely. This is an excellent all-inclusive package. One quick thing to keep in mind, if you arrive during Carnival (a St. Lucian holiday), it can get very loud in the daytime.
Soggiorno di 5 notti a luglio 2023
Risposta di HP, il giorno 31 lug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Eblein

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Our stay was overal great. Great people and food and the vibe was so relaxing. Had a very bad experience with the check in we’re the lady told us 5 times that our room will be ready in 30 minutes. Eventually it was ready in a couple of hours. Our shower was also broken and maintenance needed to fix it 3 times before it worked properly. Other then that the staff at the property, food and the atmosphere in the resort were amazing.
Soggiorno di 4 notti a luglio 2023
Risposta di HP, il giorno 26 lug 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Soddisfacente

Kathryn

Soggiorno di 4 notti a giugno 2023
Risposta di HP, il giorno 26 lug 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Eccellente

Melani Rose

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was extremely quiet and peaceful. The food was good and all staff was extremely polite. The entire island was beautiful and all of the locals were so nice.
Soggiorno di 7 notti a giugno 2023
Risposta di HP, il giorno 27 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Rachel

Soggiorno di 6 notti a giugno 2023
Risposta di HP, il giorno 12 lug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Susan

Soggiorno di 5 notti a maggio 2023
Risposta di HP, il giorno 20 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Gerald

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We got married and wedding planner was awesome once we got there. Before hand was confusing and communication was difficult. Staff was wonderful room was clean and quiet beach venders where pushy and bothersome. Excursion were not worth money or time especially shopping spree. Maintenance was an issue in some of the wedding guests rooms.
Soggiorno di 6 notti a maggio 2023
Risposta di HP, il giorno 1 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Denise

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a maggio 2023
Risposta di HP, il giorno 1 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Robert, wayne

Viaggio di gruppo
Mi è piaciuto: Condizioni e dotazioni della struttura
We were very disappointed. Expected Sandals to be same or better than other 5 star resorts we have stayed at. Our rooms were not ready upon arrival. Sandals provides the airport shuttle so they know exactly when we are arriving. If rooms not clean maybe provide changing room so we can go relax at pool instead of eating a 4:30 lunch to waste time. Daily housekeeping didn't have rooms cleaned timely. We left at 7:30am with clean room sign on and room still not done until after 4. Had to nap on lounge chairs after our excursion and wait to use room to shower before dinner. Cleaning was good when eventually done but missing supplies and towels. More staff needed to pick up glasses and plates by the pool. Dirty plates left on tables between lounge chairs. I brought neighbors dirty plates to bar after 3 hours Sandals should clarify that not all rooms have room service. We booked online and didn't see that needed club service just to get coffee from room service. When I called to ask about the resort customer service did not want to talk with me because I didn't directly book with them. I booked the resort and talked two other couples into joining us. I just wanted to talk with someone at Sandals to see what I could or should do for our group birthday celebration vacation. Not having been to other all inclusive resorts the other couples had a great time. Thanks Jyan at Kellys, chef at breakfast buffet (sorry didn't get name) and Dolores at breakfast.
Soggiorno di 7 notti a maggio 2023
Risposta di HP, il giorno 1 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

David Scott

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was absolutely amazing! The property was beautiful, very well kept and Staff was polite and so helpful. We would absolutely return. 👍
Soggiorno di 4 notti a maggio 2023
Risposta di HP, il giorno 16 mag 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Latisha

Soggiorno di 5 notti a marzo 2023
Risposta di HP, il giorno 30 mar 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Place was absolutely amazing. The property was a true tropical paradise. Highly recommend for couples.
Soggiorno di 4 notti a marzo 2023
Risposta di HP, il giorno 7 mar 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort, staff and location was wonderful! The guests there, when we were there, were older, but the entertainment was wonderful.
Soggiorno di 6 notti a febbraio 2023
Risposta di HP, il giorno 6 mar 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Scarso

Anthony

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
3 star experience at 5 star prices. Disappointing is the word of the trip. Instead of relaxing, you are forced to compete for limited resources: limited hours for food, limited food on plate, limited buffet to only 1 per day at breakfast, limited beach chairs, limited shuttle bus (every 2 hours and not enough seats so you have to pay a cab US$25 between properties), limited entertainment. It is very clear that the resort was cutting corners to save money at the guests' expense. The people who work there are hard working and friendly, but the amenities advertised do not match what you get when you arrive. Many things are canceled or re-named to save money. Local vendors on the beach property harass constantly to book offside tours. It is not relaxing to be forced to compete for limited resources especially when advertised as a 5 star relaxing carefree vacation experience and especially when the resort knows exactly how many guests are there every day. We have stayed at many other all-inclusive properties and NEVER felt like the resort was short-changing us at every opportunity. For example, they do not restock the room refrigerator (not even water), they do not restock the shampoo and conditioners (and some were half full), they do not restock the expensive "brand" drinks (like Johnny Walker Black) in the bars. They make it your problem to have to hunt around the property to find what you pre-paid for at a premium price. And, the only swimmable beach is at Sandals Grande.
Risposta di HP, il giorno 24 gen 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. If you need further assistance, please contact one of the resort Managers on property or at customersupport@sandals.com. Kind regards

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di HP, il giorno 6 mar 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Dalton

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Beautiful place. Fantastic workers
Risposta di DS, il giorno 30 dic 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

wilfredo, dunmore

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me and my wife arrived on Saturday December 17th, until December 24th, be aware the ride from the airport to the resort is 90 minutes so it might take longer or shorter depending on traffic, the road has alot of hills , twists and turns, so if you are like me and my wife who doesn't get car sick, this ride will make you change your mind, we both had to stop for emergency purposes......lol. Once you arrive to the at the resort, you get greeted by the staff, the place is beautiful, and rooms are cleaned and up to date. The pool was a little bit cold for my taste, but the temperature on the ocean water was alot better. Take advantage of the tours, upon arriving and don't leave it for the last minute like we did, and wind up not going anywhere. We took the opportunity on this trip to renew our vows on Monday, after 23yrs, and the wedding planning, photographer and staff did an awesome job creating this magical moment for me and my wife, the cake, the flowers, and the scenery were unbelievable. The staff worked very hard to make this day very special. You will also have the opportunity to go and hangout to the other resorts like, La Toc and La Grande which I would recommend. Lots of sun, it rained a few days, but mostly at night. The food and drinks are great, entertainments were nice, and the staff is always there to service you at all times. Thank you to the staff and everyone they for making our vacation, and wedding day a great one to remember.
Risposta di DS, il giorno 30 dic 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Bharatkumar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good just wonderful experience
Soggiorno di 6 notti a settembre 2022
Risposta di Hugo Perez, il giorno 12 set 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Eccellente

Melissa Latoya

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
11/10. I absolutely loved it here. The resort was gorgeous, the staff was so incredibly sweet and the food was good. Thank you to Ginna for making our trip so special! - Melissa
Soggiorno di 4 notti a settembre 2022
Risposta di Hugo Perez, il giorno 12 set 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Eccellente

Mercedes

Mi è piaciuto: Pulizia
Beautiful and well maintained grounds. Friendly and helpful staff. Excellent food and many options. Overall, a great trip!
Soggiorno di 4 notti ad agosto 2022

10/10 Eccellente

Jeremy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hospitality from all the staff was very comforting. Saint Lucia is paradise.
Soggiorno di 4 notti ad agosto 2022
Risposta di Hugo Perez, il giorno 8 ago 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Haley

Soggiorno di 6 notti a luglio 2022
Risposta di HP, il giorno 12 lug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Joel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed here for 4 nights and 5 days. Staff was very friendly and welcoming. The property itself is great, rooms were spacious and updated. There are 3 main pool areas (including a lazy river) and also had swim up bars. Beach was nice, not too crowded and did not have to get up super early to reserve a spot. 6 dining options and room service also available. The food was excellent. From the breakfast and lunch buffets, to the dinner menus at night at the various restaurants. The drinks were good too. Sandals has 3 locations on St Lucia and you are able to take a shuttle to experience the other resorts as well. Halcyon is more for peace and quiet which is what we wanted. The only negative was our rayban sunglasses were stolen right out of our villa table when the empty drink glasses were taken out. Overall, excellent vacation and resort. Highly recommend!
Soggiorno di 4 notti a luglio 2022
Risposta di Hugo Perez, il giorno 25 lug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Donna

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Everything was great. Food delicious.
Soggiorno di 4 notti a giugno 2022
Risposta di Hugo Perez, il giorno 16 giu 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great
Soggiorno di 4 notti a maggio 2022
Risposta di Hugo Perez, il giorno 9 giu 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Eric

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Outstanding resort and a little quieter than the Grande and
Soggiorno di 7 notti ad aprile 2022
Risposta di Hugo Perez, il giorno 9 mag 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

sylvia

Viaggio di coppia
Mi è piaciuto: Personale e servizio
No maps at all on the property. The only documentation regarding Covid testing was inaccurate. After calling , reading FAQs , I discovered they had only 1 usable 110 c plug. When I inquired on the property no one seemed to know what I was talking about. There was an ice bucket in the room. When we asked a staff member where to get the ice, we were told they didn’t ice really, but we could walk to the bar and maybe we could get some ice from them
Soggiorno di 5 notti a marzo 2022
Risposta di Hugo Perez, il giorno 1 apr 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 Soddisfacente

ALEKSANDR

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
NO KIDS A DOORS IN THE BATHROOMS BIG "-"!
Soggiorno di 7 notti a dicembre 2021
Risposta di Hugo Perez, il giorno 26 dic 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Buono

grace

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything. The restaurant's was hard to get on.
Soggiorno di 3 notti a dicembre 2021
Risposta di Hugo Perez, il giorno 21 dic 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Eccellente

YaQuesha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was beautiful and not overcrowded. There were more hidden activities than we imagined. The staff was great and made sure to meet our every need. I honestly did not want to leave.
Soggiorno di 3 notti a ottobre 2021
Risposta di Hugo Perez, il giorno 5 ott 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Buono

Crystal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was very clean and nice! Followed all protocols!
Soggiorno di 5 notti ad agosto 2021
Risposta di Hugo Perez, il giorno 17 set 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Eccellente

Katherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a giugno 2021
Risposta di Hugo Perez, il giorno 17 set 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Buono

Stacy

Mi è piaciuto: Pulizia
We just got back from 4 days at the Sandals Halcyon and since I rely heavily on reviews and read them all, I figured it’s only fair I leave one myself. We spent 4 days here for my birthday and overall our stay was pleasant but we have traveled to several countries and frequent all-inclusive properties, so compared to other experiences this would not be at the top and we would not visit again. The grounds are beautiful and beachfront is beautiful but a lot things were left to be desired. I read the negative reviews and since the positive ones outweighed them we opted to book here. I hate to say it but after our stay I can see why there are some negative reviews. The service was definitely lacking. Several times we were told things would be brought to our room and never arrived - multiple occasions. Although you see a lot of staff at all times, when giving food service after you’ve received your drinks and food they didn’t really come back to check on if you needed anything or another drink. At the pool there was no one walking around taking drink orders. We also were not told upon booking our room that it didn’t include room service. We’ve never experienced this at an all inclusive and after checking our booking several times I’ve still yet to see anywhere that notated it was excluded with our room type we booked. Not thrilled about that because there are limited options food and when you can get it. Not really any place to grab snacks or food at your leisure.
Soggiorno di 3 notti ad agosto 2021
Risposta di Hugo Perez, il giorno 17 set 2021
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Kind regards

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the trees and bamboos. Love the nature and surroundings.
Soggiorno di 7 notti ad agosto 2021
Risposta di Hugo Perez, il giorno 16 ago 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards