Vacanze a Centro città di Victoria

The view and location is fabulous, and the recent (and very overdue) refit of the rooms is pleasant (although a bit weird in some of the design choices eg. dining table have to sit at an angle). The public corridors were not upgraded, and need to be, especially as they are dated, dark, dank and get no light due to the hotel being built into the side of a hill. Each floor is half carpark (into the hill) and half rooms (facing ocean) - but some floors do not have access to the carpark - so have to go up and down floors to access, plus have a very narrow double door vestibule and ramp, which is a juggling act to get luggage through, and swipe security card. Recommend getting rid of all the junk (old beds, chairs, etc.) in the carpark to make the area more presentable. Air conditioning now added, but are portable units, so loud (but tolerable as a reprieve from the heat). There was a wedding at the hotel, so lots of guests partying way beyond quiet time (still loud at 2.00am, and no effort by the hotel to manage) (we did notice on many occasions, the wedding got priority, and the needs of all other guests were dismissed). Easy walking to anything in town. Mesmerizing view of the harbor. We have stayed at the hotel about 4 times now (it is the best in town by a long long shot) but the thing that always gets us is how abrasive, unfriendly and unhelpful the staff are - need a major course in hospitality. All that said, we will continue to stay - the good exceeds the quirky.

The hotel is very grand looking from outside. Service was excellent and people were very responsive. I booked "Deluxe City View 2 Queen" room for two of us. The room size is very comfortable and clean. However, the bathroom was very small and had no counter space at all. There was squeaky noise from the toilet tank and we were unable to sleep due to the noise. I had to call the front desk in the middle of night to complain about the noise and they quickly sent someone and fixed the toilet. The room was facing the street and was super noisy at night! I stayed in many hotels that face the street. This one is the most noisy one. I had hard time to sleep.

Office staff was very helpful as we drove to Canada and wanted to visit Victoria. He suggested taking the bus as parking can be challenging. So, we opted to try our luck! He told us where and when and what bus number. It was delightfully easy and we enjoyed the trip and experience. He also, gave us information about what was happening in the community of Langford. Easy walk to the village.

Very nice hotel! Will definitely be back.