Hotel in zona Centro città, Birmingham

"All'arrivo la finestra della stanza era aperta e c'era molto freddo essendo in inverno. Il riscaldamento non funzionava e mi hanno dato solo una piccolissima stufa che ovviamente non riscaldava a sufficienza la stanza."

"Unfortunately, this hotel does not meet the expectations of a four-star property. The common areas are dirty, and the carpets throughout the hotel are visibly stained and poorly maintained. There are strong and unpleasant odors on the floors, which immediately give a sense of poor hygiene. The room is poorly lit, and the so-called shower is not a proper shower but a bathtub, which is uncomfortable and impractical. The spa area is dirty, including the changing rooms, which is unacceptable for a space meant for relaxation and cleanliness. The breakfast is mediocre, with limited choice and average-to-low quality. It is also worth noting that the four-star rating is absolutely not comparable to Italian four-star standards. By Italian criteria, this hotel would realistically be closer to a two-star property. The only positive aspect of the stay was the staff, who were friendly, polite, and helpful at all times. Overall, the hotel is in serious need of renovation and far better cleaning standards. At its current state, the value for money is disappointing."

"Stanza pulita, personale gentile, buona colazione e posizione comoda "

"tutto ottimo, apparte il riscaldamento che non funzionava e la doccia con il getto dell'acqua molto molto debole. serve più manutenzione, è un peccato perchè tutto il resto è ottimo."