Hotel vicino a Chapin Park - New Hartford

“this place was dirty and the customer service was terrible !! they dont even have tap to pay plus under the bed there was nothing but filth and dirt ! none of the appliances worked and my bf and i were literally able to open our door by sliding the card through the door its genuine slop. paid 300+ dollars for terrible service and a terrible room”

“Beautiful historic hotel. We had a great comfortable room. The staff we met Sarah and Glen were professional, very helpful and sweet people. The breakfast was very good. No hot eggs, or pancakes etc but it was everything else. Great Great endless coffee. A newspaper to read and it was quiet and very comfortable. I will come back .The restaurant looked fabulous. next time I will try dinner there.”

“Angela is very respectful and generous to her guests.”

“Love relaxing here, food is fantastic, staff are nice & accommodating”

“The hotel meets the expectations: comfortable, easy to access and low budget. Service is good, people are kind and the hotel is clean. The room is large, clean and comfortable. The breakfast is just ok. ”

“Loved the 2BR suite with 2 bathrooms- great for our family of 4. The pool was on the smallish side but clean and heated. The hot tub was great! Kids enjoyed the gym as well”

“I complained because it sounded like someone was rolling bowling balls across the floor above us all night long. The staff did nothing to make it better. There was another woman in the lobby complaining at the same time and nothing was done for her either. It cost a lot of money to stay there and would have been nice if they acknowledged that things were not right.”