2/10 Terribile
Paul
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
28 lug 2025
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
My family and I had such a poor experience at the Hyatt hotel in Charleston. It started when we tried to check in. They had poor customer service on the phone. Initially, the lady had hung up on us. The second time we called back, they gave us attitude and told us to call back around 1300. The third time we called back, she was extremely short, stating that the reason we couldn’t see that we were already checked in was because we used Expedia. I asked about obtaining an itemized receipt, she advised me to simply take a screenshot of the charges that were sent to my phone. I was questioning why I was being overcharged, and there was confusion because there was a pre-charge early in May. A lot of the charge issues could’ve been handled had I gotten an itemized receipt copy, but she would not provide me with one. When I left, I realized I did not get room cards. She said that she did give them to me, but I must’ve lost them. I never found them throughout the trip, because she did not give them to me. At the end of the trip was another terrible experience with Geoffrey. We were trying to check out around 4 a.m. in order to make our travel home. And we did not get a check-out email. Upon approaching him, he was immediately disgruntled. We said that we were here to check out, and he told us that he was busy doing audits. I then had to ask him how long the audits would take. He responded, I don’t know, maybe about 20 minutes. This is unacceptable, especially with flights.
Paul
Soggiorno di 5 notti a luglio 2025