2/10 Terribile
Tony
Viaggio di coppia
19 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mental notes…. Bullet points and things to point out to help draught an email to be able to get a refund.
What’s expect from a 2 star hotel:
Clean,
Sleep in a bed, a bed that does what it says on the tin
functional bathroom.
What did we get at a two star hotel?
The mattress was broken and the springs had gone.
There was no cold water in the shower /bath as the tap for the cold didn’t work and just went round and round. The hot water didn’t shut off on the tap to the bathtub so was coming out of the shower and also from the tap to the bath.
What were their suggestions?
They could not fix the taps or shower till Monday morning.
We could use another room with a single bed and shower in it.
( bearing in mind we would have to walk along the corridor/stairs or use the lift depending where the room was taking our wash kit, clothes towels etc whilst walking with a stick or in Debbie’s case her walker. Even suggesting that we could use the single bed until they could find us another room.
Then realising that we had booked for 4 nights.
What would you expect from this hotel to do?
We booked 4 nights only staying one. Would we expect a full refund? Or just the 3 nights that were left? Considering that we didn’t know the state of it until we were going to bed, after being out for the evening. Not using the bathroom shower until the morning.
Would not recommend it. We were trying to help independent small hotels rather than go to chain.
We like help to get refund please.
Tony
Soggiorno di 4 notti ad agosto 2025
