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Recensioni per Red Roof Inn Chattanooga - Lookout Mountain

3 out of 5
Red Roof Inn Chattanooga - Lookout Mountain
30 Birmingham Hwy, Chattanooga, TN

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 251 su 1002 recensioni" "
Valutazione di 8 - Buono. 281 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 217 su 1002 recensioni" "
Valutazione di 4 - Scarso. 128 su 1002 recensioni" "
Valutazione di 2 - Terribile. 125 su 1002 recensioni" "

7,2/10

Pulizia

7,2/10

Personale e servizio

6,8/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All staff very helpful
Soggiorno di 7 notti ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Kelly,We are pleased to hear that our team made a positive impact on your stay! Our staff is committed to providing excellent service to all our guests. If you have any further feedback or questions, please don't hesitate to reach out to us.

10/10 Eccellente

Cari

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great and perfect location
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Cari,We are delighted to hear that you enjoyed our hotel and found the location to be perfect for your needs. Your feedback is greatly appreciated, and we strive to provide exceptional service to all our guests. If you have any other comments or suggestions, please feel free to reach out to us. Thank you for choosing to stay with us.

8/10 Buono

Robert, Merrill

Viaggio di coppia
There was dirt and hair on the floor by the door and on the ac unit
Soggiorno di 1 notte ad aprile 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 27 apr 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn Chattanooga - Lookout Mountain appreciate your 4/5 score following your stay. However, you stated that the uncleanliness described hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Buono

ISABEL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tranquilo el lugar
Soggiorno di 1 notte ad aprile 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 26 apr 2024
Gracias por tomarte un momento para dejar una reseña, Isabel. El personal y yo del Red Roof Inn Chattanooga - Lookout Mountain apreciamos su puntuación de 4/5 después de su estancia. Me alegra que haya elogiado nuestro tranquilo hotel. En Red Roof, nuestro objetivo es brindar experiencias positivas y nos alegra que haya quedado satisfecho. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias de nuevo por compartir tu experiencia. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área.Atentamente,Gabrielle Red Roof Management RediResponse Specialist

10/10 Eccellente

Irewole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would recommend 10/10
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Irewole,We are delighted to hear that you had a positive experience during your stay at our hotel. Guest satisfaction is our top priority, and we are thrilled that we met your expectations. Should you have any future travel plans to our area, we would be honored to welcome you back for another enjoyable stay.

10/10 Eccellente

Barb

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfy bed clean room
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Barb,We are delighted to hear you found our beds comfortable and your room clean during your stay with us. We strive to provide a relaxing environment for all our guests to enjoy their time with us to the fullest. If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to our management team directly.

10/10 Eccellente

Alexa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte ad aprile 2024
Risposta di Samantha RediResponse Specialist, il giorno 20 apr 2024
Thank you for your review, Alexa. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and appreciate your thumbs up following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Buono

Amber

The pool was nice
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Amber,We are pleased to hear that you enjoyed our pool during your stay. Our team strives to create a relaxing and enjoyable experience for all our guests. Your feedback is valuable to us as we continue to enhance our amenities. Thank you for sharing your positive experience with us!

10/10 Eccellente

Alexis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my second time staying at this hotel and we love everything about it it’s convenient. The staff is friendly the pool is clean! They serve a hot and cold breakfast. It’s wonderful they allow pets we will continue to stay each time we travel through Tennessee
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Alexis, We are delighted to hear that you enjoyed your stay with us and appreciate your kind words about our convenient location, friendly staff, clean pool, and pet-friendly policy. We are glad to hear that you found our breakfast options to your liking. We look forward to welcoming you back on your future travels through Tennessee!

10/10 Eccellente

Daysha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Carla RediResponse Specialist, il giorno 11 apr 2024
Dear Daysha,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Chattanooga - Lookout Mountain is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Buono

Liz

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bed was comfortable and the room clean. My dog was free. Breakfast was pretty good too
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Liz,We are pleased to hear that you enjoyed our comfortable beds, clean rooms, and pet-friendly policy. It's great to know you found our breakfast to your satisfaction as well. Your positive feedback is truly appreciated.

6/10 Soddisfacente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Room was in back building, seemed to have long term renters which gave an unsafe vibe.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello John, We appreciate your feedback and take all concerns seriously. Our priority is the safety and comfort of all our guests. If you ever have any concerns during your stay, please don't hesitate to contact our team directly. Your experience will be shared with the relevant departments for their review.

8/10 Buono

lisandra

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello lisandra,We appreciate your feedback and are grateful for the time you took to share your experience. Guest satisfaction is our priority, and we regret any inconvenience you may have encountered. Your comments will be shared with our team for further improvement. Thank you for staying with us, and we hope to welcome you back in the future.

4/10 Scarso

Elizabeth

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The place was not clean. I asked to change my sheets and the cleaning couple came and changed the sheets and they were still dirty and not only that he snapped his fingers on my kids that the bed was better. Which was not and I have pictures. Very very disappointed.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sashauna RediResponse Specialist, il giorno 8 apr 2024
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the less than ideal encounter you had with the cleaning staff and the uncleanliness of the place is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Eccellente

Kristina

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Servizi
Loved it we enjoyed our stay and view everyone in office extremly nice excellent customer service room very clean thank you guys we had a fun time in chatanooga defenitly will stay there again
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Kristina,We are thrilled to hear that you enjoyed your stay and the excellent customer service provided by our team. It is fantastic to know that you had a fun time in Chattanooga and found the room to be very clean. We truly appreciate your kind words and look forward to welcoming you back again in the future.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Exactly what we needed for a stay on our way back from Florida with our pooch!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Robert,We're thrilled to hear that our hotel met your needs during your journey back from Florida with your furry friend! Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us. Should you have any future travel plans, we hope to welcome you back for another comfortable stay.

6/10 Soddisfacente

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Traveled with partner one night for a comedy show. Decent hotel, but the bathroom is TINY. I mean if your hate small spaces this bathroom will for sure scare you 😂 but other than that decent
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 3 apr 2024
Hello Maria, We appreciate your feedback on our hotel after attending the comedy show. We're glad to hear you found the overall experience decent, despite the size of the bathroom. Our team values your input and will consider this for future improvements. Thank you for choosing to stay with us.

10/10 Eccellente

Melissa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice property. Clean and quiet. Our stay was very pleasant. Restaurant for dining right next door!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Melissa,We are delighted to hear that you enjoyed your stay at our property and found it clean and quiet. It is wonderful that you had a pleasant experience, and we appreciate your positive feedback. The convenience of having a restaurant right next door adds to the overall experience. Thank you for sharing your review with us.

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A great needed rest on our way to Florida
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello William,We're glad to hear you found the hotel suitable for a pit stop. Your feedback is appreciated for future improvements. Safe travels on your journey to Florida!

8/10 Buono

Matthew

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very strong smell of chlorine in main building thru out hallway. But other than that great service at check in .. rooms are decent enough.. would choose this location again for my next stay in lookout mountain area
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Matthew, We appreciate your feedback and are glad you enjoyed our check-in service and rooms. We will address the concern regarding the smell of chlorine for future improvement. We look forward to welcoming you back on your next visit to Lookout Mountain.

10/10 Eccellente

Lon

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to get to.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Lon,We're glad to hear our location was convenient for your stay. If you have any other feedback or suggestions, please feel free to share them with us.

10/10 Eccellente

Arden

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a convenient stop off the highway. The staff was very friendly
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Arden,We are delighted you found our location convenient and enjoyed the service provided by our friendly staff. Your kind words are greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

2/10 Terribile

Amanda

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Amanda,We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly to discuss any concerns you may have so we can address them accordingly.

4/10 Scarso

Scott

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia
The rooms were both dirty. We took a clean, white towel and wiped the tub, it was filthy in BOTH rooms. The fire detector was hanging by the wires in one room. There was a hole in the wall by the door. “Non-Smoking” Room still smelled like smoke… When you go to a Hotel, it should smell and feel clean. I know a Red Roof Inn isn’t a Hilton….but come on guys.
Risposta di Manager, il giorno 3 mar 2024
Hello Scott,We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure a resolution is provided. Your feedback is valuable to us as we continue to enhance the guest experience.

2/10 Terribile

Amanda

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They tried to come in my room several times after being ask to come back
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Amanda,We take guest privacy very seriously and will address this matter with our staff to ensure this doesn't happen again in the future. Thank you for bringing this to our attention. Your feedback helps us improve our services for all guests.

8/10 Buono

Ruth

Mi è piaciuto: Pulizia, personale e servizio, servizi
The check-in staff person was friendly and efficient. The room was clean and comfortable. Price was reasonable. My only problem was that the heat didn't work.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Ruth,We are pleased to hear you enjoyed your check-in experience, found your room clean and comfortable, and felt the price was reasonable. We appreciate your feedback regarding the heat issue and will ensure our maintenance team is aware for future improvements.

2/10 Terribile

Tory

Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Tory, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to our team with any specific feedback you may have so we can address any concerns and improve for the future.

10/10 Eccellente

Joshua

Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Joshua,We're thrilled to hear you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

8/10 Buono

Mike

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to find, easy to get downtown, nearby restaurants, clean room, hot breakfast
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello Mike,We appreciate your positive feedback on our convenient location, clean rooms, and breakfast options. We hope these aspects made your stay enjoyable. We take pride in providing a comfortable stay for our guests and are glad to hear you had a good experience with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Barbara

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like where it was at. The room was real clean. The ladies at the desk were very nice.
Soggiorno di 1 notte a febbraio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 12 feb 2024
Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your room was clean and the front desk staff was very nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Buono

Don

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Don,We're glad to hear that you enjoyed your stay at our hotel! If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We value your input and would love to hear more about your experience. We hope to welcome you back in the future!

2/10 Terribile

Curesha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Never again
Never Received my Deposit back And they ruined my Daughtes Birthday weekend Calling the cops on Kids for swimming and I Paid for the room
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello Curesha, Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience you may have experienced. At our hotel, the return of deposits is subject to standard processing times, and we recommend contacting our management directly for any specific inquiries regarding your deposit. Regarding the pool incident, we prioritize guest safety and follow local regulations to ensure a pleasant stay for all our guests. We regret any misunderstanding that may have occurred. Please reach out to our management team for further assistance.

4/10 Scarso

Patrick

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 31 gen 2024
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Buono

Terrance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di LaTunde RediResponse Specialist, il giorno 30 gen 2024
Hello Terrance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Jamie

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Got the job done as far as having a nice warm place that was clean to sleep while driving through Tennessee. I wouldnt stay longer than one night bc amentities were mehh and rooms were outdated. However I felt it was perfectly safe and acceptable for one night.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Jamie, Thank you for choosing our hotel for your stay in Tennessee. We're pleased to hear that you found our property to be warm, clean, and safe during your visit. While our amenities and room decor may not have met your expectations for an extended stay, we appreciate your understanding that our accommodations are suitable for a comfortable one-night stay. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Veronica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stop on a long road trip. Kids enjoyed stretching out in the pool. Staff had friendly and efficient service
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 23 gen 2024
Hello Veronica,Thank you for choosing our hotel as a convenient stop during your road trip. We're delighted to hear that your kids had a great time in our pool and that our staff provided friendly and efficient service. We strive to create a pleasant experience for all our guests and we appreciate your positive feedback. Looking forward to welcoming you again in the future.

10/10 Eccellente

kevin

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 23 gen 2024
Hello kevin,We are thrilled to hear that you had an exceptional experience during your recent stay with us! We strive to provide top-notch service and it is always rewarding to know that we have succeeded in doing so. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay.

2/10 Terribile

Crystal

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The women in the front desk has cameras, which is fine. Within 10mins of arriving into the room and trying to relax from a 11hour drive she called and asked “Why are there 2 extra people with you? Why aren’t you claiming them?” Ok you need to know but did you have to be rude. I was traveling with kids for a cheer convention, they weren’t staying with me. There was a man who after the call walked passed you room for a hour looking in to see who was inside. We had the door open because it smelled. Everytime we left an came back they watched us. When we went to check out a they refused to give us the deposit until everyone was out of the room and the man looked through the room. She watched the cameras and the man had to call her on FaceTime to prove we weren’t in the room. This set us back 45mins. I don’t understand how these people own or have the right to be open. Nasty dirty and rude people. If you leave your window open the man walks by and looks in. We couldn’t get new towels until we gave them the old ones. Just a strange experience we got the room because the other things we needed to do in the area wouldn’t require us to be in the room a lot. This was horrible
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Crystal, Thank you for sharing your feedback with us. We apologize if you felt uncomfortable during your stay. Our staff follows certain procedures to ensure the safety and security of all our guests, and we understand that this may have seemed intrusive to you. We appreciate you bringing these concerns to our attention and will review our processes to see if any improvements can be made. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.

6/10 Soddisfacente

Vanecia

Mi è piaciuto: Pulizia
The truck parking is nit doable with a trailer.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Vanecia,Thank you for sharing your feedback regarding the truck parking. We apologize for any inconvenience experienced during your stay. We recommend reaching out to our management team directly to discuss any specific concerns or suggestions you may have regarding truck parking facilities. We appreciate your valuable input as it helps us improve our services for future guests.

10/10 Eccellente

Tonio

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 gen 2024
Hello Tonio,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back in the future and exceeding your expectations once again!

4/10 Scarso

Jeremy

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Jeremy,We apologize for any inconvenience you experienced during your stay. If you would like to provide specific feedback about your stay, please reach out to us directly so we can address any concerns you may have had. We value your input and hope to have the opportunity to improve your experience in the future.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 12 gen 2024
Hello David,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are pleased to hear that you had a wonderful experience. We strive to provide exceptional service and we're glad that we succeeded in making your stay enjoyable. We hope to welcome you back again soon for another excellent stay.

10/10 Eccellente

Kenneth j

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello Kenneth j,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide top-notch service and ensure that our guests have a memorable stay. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another excellent stay!

4/10 Scarso

Robert

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
When I booked, I saw pictures of interior rooms, but when we checked in, we were given an exterior room. There was no way to choose if you wanted interior or exterior. Exterior rooms are always louder and not as safe.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Robert, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. Our room allocation is based on availability, and we strive to provide a comfortable experience for all our guests. Your feedback has been noted for future improvements.

10/10 Eccellente

Claudia

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello Claudia,We appreciate your perfect rating! We strive to provide exceptional experiences for our guests, and we're glad we exceeded your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terribile

Alina M

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Habitación húmeda y sucia
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Alina M, We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team is committed to maintaining the cleanliness of our rooms, and we appreciate you bringing this matter to our attention. We encourage guests to notify us immediately so that we can address any concerns during their stay. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Elizabeth,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Buono

YVETTE

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello YVETTE, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Soddisfacente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Good area
Good area. Close to everything !
Soggiorno di 1 notte a dicembre 2023
Risposta di Adraine Rediresponse Specialist, il giorno 1 gen 2024
Dear Kevin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. I am thrilled to read that you found our hotel to be in a good area and close to everything. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,Red Roof Management

4/10 Scarso

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di LaTunde RediResponse Specialist, il giorno 31 gen 2024
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist