Resort e hotel con spa a Chinnakanal

“It was only ok...average”

“Rude staff and poor dining options.”

“The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am. According to their ‘proforma invoice’ we are owed a refund of Rs. 5407...

“Hotel itself is up a very steep hill and a bit far from Munnar, only suitable if you have a driver. The staff are what make this hotel and the views. The hotel itself is quite noisy as the rooms are around an atrium and not we’ll sound proof. We were unfortunate to stay when a large Indian family were also visiting and they were extremely noisy going between rooms and shouting in the corridor/atrium. The staff moved our room and helped as best they could.”

“Hotel is excellent, views are spectacular and staff are wonderful people. They go above and beyond. I've deducted 1 star because the hotel rooms are not wind-tight and have no permanent heating, despite being in a cold location. Hotel owners, please fix this!”