Hotel LGBTQIA+ a Clinton

“Hotel was advertised as having a hot tub, but none was present. At breakfast the ran out of waffle mix and coffee. Neither were replenished before we needed to leave. Room was clean and comfortable and kids enjoyed the pool. ”

“Very disappointed with facility. Expected same quality of service and condition as other properties for the same price”

“Clean quiet room with nice view! Very pleased!”

“I wanted to share some feedback about my breakfast experience. I arrived around 9:35, well before the 10:00 closing time, but the selection was already very limited. Several guests, including myself, were asking for more eggs and potatoes, but the staff member in charge declined to prepare more, saying it would take too long. It was disappointing because breakfast was still being served, and there was clear demand for fresh food. I understand that timing can be tight near closing, but I would...

“Good breakfast ”

“The desk clerk was rude. She answered my question before I could ask it. We were not given the room we booked through Expedia and were told that it was not advisable to book with third-party vendors. So, I said, “Okay, we also booked a room directly with Element, and we still didn’t get the room we booked.” The clerk responded that we were only staying for one night. It didn’t matter; we had paid for a room and should have received it. If not, she should had offered a discount rate.”

“Homess people at the parking lot approaching cars for cash. Back door to the parking lot is wide open, lock doesn't work, pretty much anyone can access from the parking lot. In the middle of the night - past midnight- shirtless guy knocks on everyone's door one by one begging for food. No staff to reach by phone. I truly felt unsafe and slept in "alert mode" all night. Pool is basic, sauna needs 45 minutes notice to staff to heat up. Gym is basic, there were containers of wet antibacterial...

“It is always a pleasure to stay at this Residence Inn. From the greeting you get upon arrival to your checkout. The people are so kind and helpful. The room is always clean. A great place to stay.”