Started with receptionist. Had a flat personality. No smiling, robotic, didnt listen. I asked for 1st floor room as i have bad knees. NOPE! Gave me key and it was on 2nd floor. When i said something, without looking at me she said "elevator is at the end.". Yeah..opposite end from my room. Already prepaid, cant change she said. Room door stuck and had to push with body to open. Shower was slippery, no handle to hold, nothing! Almost fell. No. This is not what i wanted but you get what you pay for is correct