Camera Standard, 1 letto queen | Una cassaforte in camera, una scrivania, ferro/asse da stiro

Recensioni per Microtel Inn & Suites by Wyndham Columbia/Fort Jackson N

2.5 out of 5

Recensioni

6,6
Valutazione di 10 - Eccellente. 207 su 925 recensioni" "
Valutazione di 8 - Buono. 257 su 925 recensioni" "
Valutazione di 6 - Soddisfacente. 198 su 925 recensioni" "
Valutazione di 4 - Scarso. 129 su 925 recensioni" "
Valutazione di 2 - Terribile. 134 su 925 recensioni" "

6,8/10

Pulizia

7,6/10

Personale e servizio

6,6/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Steve, Murfreesboro

Mi è piaciuto: Personale e servizio
The property is dated, but priced competitive. Breakfast was appreciated.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Mirian

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 2 mag 2024
Dear Mirian,Thank you for your review and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything we can do to make your next stay even better and earn that extra star, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Eccellente

Fatoumata

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its very clean and quite. I loved how the staff was very friendly i will definetly come back.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 26 apr 2024
Dear Guest,Thank you for your kind words. We're delighted to hear that you found our hotel very clean and quiet and that you appreciated the friendliness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. We appreciate your feedback and loyalty!Sincerely, Hotel Manager

8/10 Buono

Terrance

Mi è piaciuto: Pulizia, personale e servizio, servizi
Best Deal in the city
Soggiorno di 5 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Guest,We're thrilled to offer you the best deal in the city! Our hotel is committed to providing exceptional value for your stay, including comfortable accommodations, great amenities, and outstanding service. Book now to experience the best that our city has to offer at unbeatable rates. We look forward to hosting you soon!Sincerely, Hotel Manager

10/10 Eccellente

Terrance

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean hotel. Hospitable staff
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you found our hotel clean and our staff hospitable. Providing a welcoming and comfortable experience for our guests is our top priority, and we appreciate your acknowledgment of our efforts. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Buono

Terrance

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean sheets. Hospitable staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to have clean sheets and hospitable staff. Providing a comfortable and welcoming environment for our guests is our priority, and we're glad that you enjoyed your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 Buono

ALAIN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parfait pour court sejour,nombreux restaurants, chambre 100 , air climatisé bruyant
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 16 apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our hotel was perfect for your short stay and that you enjoyed the nearby restaurants. We apologize for any inconvenience caused by the noisy air conditioning in room 100. Your comments are valuable to us, and we will address this issue to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to welcome you back again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

JOHN

Price and location were good but the person in room next to me made loud coughing/hacking sounds most of night which interfered with sleep . Breakfast was poor - not quality - eggs rubbery and no sides or variety - muffins poor and no bagels! Staff was friendly though
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our price and location to your liking, and we apologize for the disturbance caused by noise from another guest. We'll look into ways to address such situations in the future to ensure a more peaceful stay for all our guests. Regarding breakfast, we're sorry to hear that it did not meet your expectations. Your comments will be shared with our team to make improvements. We appreciate your kind words about our friendly staff and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Manager

4/10 Scarso

Paul

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Adjoining room noise was distracting.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 13 apr 2024
Dear Paul,We apologize for the distraction caused by noise from the adjoining room during your stay. Your comfort and peace of mind are important to us, and we regret any inconvenience this may have caused. We'll take your feedback into consideration as we work to improve the experience for all our guests. We hope to have the opportunity to provide you with a more enjoyable stay during your next visit.Sincerely, Hotel Manager

10/10 Eccellente

JUDY A

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was great. Could use some tlc. But it was very clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 11 apr 2024
Dear Guest,Thank you for your feedback. We're thrilled to hear that our staff provided excellent service and that you found our hotel to be clean. Your comments regarding the need for some TLC are duly noted, and we will strive to make improvements where needed. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Buono

Mirian

Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 12 apr 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Staff was great and friendly. Room was very clean. Facility and room need updating, however. And the chair in the room is too large.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Guest,Thank you for your review. We're delighted to hear that you found our staff great and friendly, and that your room was very clean. We appreciate your feedback regarding the need for updating and the size of the chair in the room. Your comments will be taken into consideration as we strive to improve our facilities and accommodations. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Manager

4/10 Scarso

Rick

Viaggio di coppia
Non mi è piaciuto: Pulizia
Could not take bath, plug was broken, missing part of smoke detector, bathroom doorknob was really loose, bathroom fan extremely dirty and found a live cockroach
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Guest,We are deeply sorry for the unacceptable conditions you encountered during your stay. Your experience falls far below our standards of cleanliness and maintenance, and we sincerely apologize for the inconvenience and discomfort caused. We take your feedback seriously and will address these issues with our team immediately to ensure they are rectified. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terribile

Sandra, Beavercreek

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was unfriendly, dishonest, & rude. The property looked rundown & dingy. The breakfast was not great.
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 17 mar 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that our staff did not meet your expectations in terms of friendliness and professionalism. Additionally, we apologize for any inconvenience caused by the condition of our property and the quality of our breakfast. Your feedback is invaluable to us, and we will address these issues promptly to ensure a more positive experience for all our guests in the future. We appreciate your honesty and hope to have the opportunity to regain your trust on your next visit.Sincerely,Hotel Manager

2/10 Terribile

Brittany

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
TOWELS WERE DIRTY IN THE SECOND ROOM AND THE FIRST ROOM THE BED WAS DIRTY
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 11 mar 2024
Dear Brittany,We're deeply sorry for the cleanliness issues you encountered during your stay. This does not meet our standards, and we'll address it with our housekeeping team to ensure it doesn't happen again. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

James, Port Matilda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Likely an older building that has been refurbished, but it looks and smells good. Staff was efficient and friendly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 28 feb 2024
Dear James,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great experience during your stay. We take pride in maintaining a clean and welcoming environment for our guests, and we're glad that you found our refurbished building to be pleasant. We'll be sure to pass along your compliments to our staff. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

4/10 Scarso

Randolph

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There are people that live in this hotel. They should advise u on that on their website Hanging out in hall and doors. Smell food being cooked ex fish. Only one washer working 2 dryers but did not dry. After spending 10$ Guy at check in was nice. Rooms clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Andy, il giorno 24 feb 2024
Dear Mr. Randolph, Thank you for staying with us this past weekend, good to know that you had good stay with some inconvenience at guest laundry, and I apologies for that we are currently working to replace washer ASAP dryer needed to remove lint prior to each use to use it most sufficiently. Additionally all guest are welcome to bring their food or having it delver to their room is also an option however we do not have room with kitchen to cook food on premises. We hope you offer us another chance to accommodate you better at your future stay.

6/10 Soddisfacente

Glorie

Mi è piaciuto: Pulizia
1st impression. Property looked under construction. Laundry room door open. 1st line of site at check in. Plastic sheets poirly installed around reception desk.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 20 feb 2024
Dear Glorie,Thank you for sharing your first impression with us, and we apologize for any inconvenience. We appreciate your feedback about the appearance of the property, the open laundry room door, and the plastic sheets around the reception desk. We understand the importance of a positive initial experience, and we will certainly address the issues you mentioned to ensure a more welcoming and aesthetically pleasing environment for our guests. We value your input and hope to have the opportunity to provide a more favorable impression during your future visits. Sincerely, Hotel Manager

4/10 Scarso

Joe

Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear Joe,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address the issues you've raised to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terribile

JAMES, Lake City

Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear James,We are deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is important to us, and we apologize for any shortcomings you encountered. We take your concerns seriously and will address them promptly to improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 Buono

Terrance

Mi è piaciuto: Pulizia e personale e servizio
Better breakfast choices
Risposta di Hotel manager , il giorno 12 feb 2024
Dear Guest,Thank you for your feedback regarding our breakfast options. We're always looking for ways to enhance our guests' experiences, and your input is valuable to us. We'll take your comments into consideration as we continue to improve and expand our breakfast offerings. We hope to have the opportunity to impress you with our improved selection during your next visit.Sincerely,Hotel Manager

10/10 Eccellente

Treca

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like everything
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel manager , il giorno 1 feb 2024
Dear Guest,We appreciate your positive feedback! It's great to hear that you enjoyed everything during your stay. If there's anything specific you particularly liked or if you have any suggestions for improvement, please let us know. We look forward to providing you with an exceptional experience on your future visits.Sincerely,Hotel Manager

4/10 Scarso

Kelly

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Management failed to communicate to us that they shut off the water, due to a broken pipe. Inconvenience to finish my shower. Management would not compensate or discount our stay.
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel manager , il giorno 29 gen 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced with the water disruption during your stay. Your feedback is valuable, and we regret any lapse in communication. We'll address this internally to ensure it doesn't happen again. Please accept our apologies for the inconvenience, and we appreciate your understanding.Sincerely, Hotel Manager

6/10 Soddisfacente

Annie, Torrance

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Renovation in progress!
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel manager , il giorno 24 gen 2024
Dear Guest,Exciting news! We're currently undergoing renovations to enhance your future stay with us. We appreciate your patience and look forward to unveiling our refreshed and improved accommodations soon. Thank you for choosing us, and we can't wait to welcome you back to our upgraded facilities!Sincerely, Hotel Manager

10/10 Eccellente

Ida, Irmo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel manager , il giorno 22 gen 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Buono

Mary

Viaggio di coppia
Light streams in top with curtains closed too much
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel manager , il giorno 20 gen 2024
Dear Guest,Thank you for sharing your feedback about the light entering your room. We apologize for any inconvenience caused by the curtains not providing sufficient darkness. We will certainly look into ways to address this issue and improve the light control in the rooms. Your comfort is important to us, and we appreciate your input.Sincerely, Hotel Manager

8/10 Buono

connie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Second stay, friendly staff, clean, dining close. Just right for quick stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel manager , il giorno 3 gen 2024
Dear Guest,Thank you for returning for a second stay! We're thrilled to hear that our friendly staff, cleanliness, and proximity to dining options met your expectations. It's great to know that we provided just the right accommodations for your quick stay. We appreciate your positive feedback and look forward to welcoming you back for future visits.Sincerely, Hotel Manager

10/10 Eccellente

Donne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is helpful and friendly. Stayed many times and never had a problem with room or staff. Would recommend to family and friends. Nothing fancy but clean and exactly what we needed.
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel manager , il giorno 3 gen 2024
Dear Guest,Thank you for your continued loyalty and positive feedback! We're delighted to hear that our helpful and friendly staff have consistently provided you with a problem-free experience. Your recommendation means a lot to us. We're committed to maintaining our cleanliness standards and providing exactly what you need during your stays. We look forward to welcoming you back and appreciate your support.Sincerely, Hotel Manager

10/10 Eccellente

Marc, Burlington

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Professional
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel manager , il giorno 31 gen 2024
Dear Guest,Thank you for your brief feedback. We strive to provide a professional and welcoming experience for our guests. If there are any specific aspects you appreciated or suggestions for improvement, please feel free to share. We look forward to the opportunity to serve you again.Sincerely,Hotel Manager

10/10 Eccellente

ward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean good people and worth more then every penny spent, very reasonably priced
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel manager , il giorno 1 gen 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found the hotel nice, clean, and worth every penny spent. Your kind words about the staff and the reasonable pricing are truly appreciated. We look forward to providing you with exceptional service and accommodations on your next visit.Sincerely, Hotel Manager

6/10 Soddisfacente

Dawn

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Since my reservation was paid in full before my arrival, I was not happy about still having to leave a $75 deposit with my credit card. It was explained I would see the refund the next day. At check-out, when I requested a receipt, I was told it would take about 3 days. Unacceptable! I will think twice before staying at Microtel in the future.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel manager , il giorno 30 dic 2023
Dear Guest,Since my reservation was paid in full before my arrival, I was not happy about still having to leave a 75 deposit with my credit card. It was explained I would see the refund the next day. At check-out, when I requested a receipt, I was told it would take about 3 days. Unacceptable! I will think twice before staying at Microtel in the future.Sincerely, Hotel Manager

8/10 Buono

Sally

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel manager , il giorno 20 gen 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 Soddisfacente

Lenard

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel manager , il giorno 21 dic 2023
Dear Guest,Thank you for sharing your rating. We appreciate your feedback, and if there are specific areas where we can improve to earn a higher score in the future, please feel free to let us know. We value your input and hope to provide a better experience on your next visit.Sincerely, Hotel Manager

6/10 Soddisfacente

Jacqueline

Non mi è piaciuto: Pulizia
The room was ok for just one night. Waking up I did however see a roach crawl across the space at the window and down the crack by the wall. Breakfast wasn’t really much at all so I had a coffee and we opted for chic fila across the street.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager , il giorno 16 dic 2023
Dear Jacqueline,Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced during your stay. We take reports of pests seriously, and we will address this issue promptly with our pest control team. Additionally, we apologize for the disappointment with the breakfast offerings. Your feedback is valuable, and we'll use it to make improvements. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience on any future visits. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know. Safe travels!Sincerely, Hotel Manager

2/10 Terribile

Allan

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel manager , il giorno 18 dic 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Eccellente

Reggie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The hotel was amazing, the accommodations were great, the daytime staff was very friendly & helpful, the overnight staff wasn’t friendly AT ALL, not helpful AT ALL, not welcoming AT ALL, they need to do better, other than that, our stay was a great experience.
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel manager , il giorno 28 nov 2023
Dear Guest,We're glad to hear that you had an overall amazing experience during your stay and that you found the accommodations great. However, we apologize for any issues you encountered with the overnight staff. Your feedback is valuable, and we'll certainly pass it on to the management for improvement. If there's anything specific you'd like to highlight or if you have any suggestions for enhancement, feel free to share. We appreciate your understanding, and we look forward to the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

10/10 Eccellente

Donne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly and helpful staff. Convenient to family we were visiting. Quiet and restful sleep. Would highly recommend to anyone coming to the area. Very good selection of breakfast items.
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel manager , il giorno 28 nov 2023
Dear Guest,We're thrilled to hear that you had a positive experience during your stay! It's wonderful to know that the staff was friendly and helpful, the location was convenient for your visit, and you enjoyed a quiet and restful sleep. We appreciate your recommendation and are delighted that the breakfast selection met your expectations. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, feel free to share. We look forward to the opportunity to welcome you back for another excellent stay in the futureSincerely, Hotel Manager

6/10 Soddisfacente

Laarni

Soggiorno di 2 notti a novembre 2023
Risposta di Hotel manager , il giorno 14 dic 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Eccellente

Howard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location for what we need at a fair price. Staff was great!
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel manager , il giorno 24 nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Soddisfacente

Tiffany

Not so good
Was not a fast check in. Rooms are a bit smaller. There was a roach in the bathroom. The staff started knocking on the door before check out time. Then said i would be fined for staying late. Probably won't go back. Also my deposit was removed from my account. Not just held like most places which will cause me to have a 2 week wait time to get those funds back.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel manager , il giorno 20 nov 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Buono

Tyrone

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Comfort
Comfortable place to stay and it is conveniently located near eateries and highways. It was quite and kinda clean.
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel manager , il giorno 21 nov 2023
Dear Guest,Thank you for your positive feedback! We're delighted you found our hotel comfortable and conveniently located. We appreciate your comments and hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Eccellente

doris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Management staff friendly and helpful. Knowledgeable about area .
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 16 nov 2023
Dear Doris,Thank you for your positive feedback. We're thrilled to hear that our management staff was friendly, helpful, and knowledgeable about the area! Providing exceptional service and local insights to our guests is a top priority. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager, il giorno 16 nov 2023
Dear Michael,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Buono

Charlene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was pleasant and peaceful
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel manager , il giorno 14 nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Soddisfacente

ALBERT

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel manager , il giorno 12 nov 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terribile

jerome

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The worst hotel room I've staid in in all of Columbia, and Ive staid in quite a few: toilet seat was broken and kept slipping off when used; nightstand clock inoperable; no electrical outlet access on either nightstand; damaged furniture; poor lighting. You should really be ashamed to claim this facility as part of your collection of hotels. Embarrassing to say the least.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 7 nov 2023
Dear Jerome,We apologize for the issues you encountered during your stay, and we deeply regret any inconvenience. Your feedback is important, and we will address these concerns to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to make your next stay more enjoyable.Sincerely, Hotel Manager

8/10 Buono

Jermaine

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
I would stay there again. It was in a great location and close to plenty of places for shopping and foods.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel manager , il giorno 6 nov 2023
Dear Guest, Thanks for your visit to our hotel. We are delighted to know our hotel served the purpose of your stay. We would like you to give us one more opportunity to serve you much better and to offer the best hospitality. We look forward to seeing you again soon! Sincerely, Hotel Manager

8/10 Buono

Zoraida

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
First, we need use the iron board, it was broken. When we ask for replacement, the girl in front desk was surprised because it's not supposed there someone in the bedroom because they have been removed all of them, and not there any other in the hotel. Second, no have ATM machine, its necessary, for the hostess no have to get out the hotel in the night to looking for money to get change, that not there, to use the washer, and by the way only one was function.
Soggiorno di 4 notti a ottobre 2023
Risposta di Hotel manager , il giorno 3 nov 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff at the hotel were very friendly and accommodating. The pillows were great, the bed was comfortable, the room was clean and smelled fresh. They had a very nice breakfast buffet in the morning as well.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 30 ott 2023
Dear Kimberly,Thank you for your stay. Appreciate your nice comments about our team and services. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 Eccellente

Tania

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and everyone was very friendly
Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel manager , il giorno 28 ott 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager