Hotel vicino a Comprensorio sciistico Kagura - Yuzawa

“Good”

“Private onsen is really good. Dinner and breakfast are good. I will come again.”

“Always love coming here during the winter time for the slopes”

“It is ski resort so unless skiing no activity to do.”

“素晴らしい温泉旅館でした。”

“Staff was helpful. English skills were very good. Facilities were clean and we'll equipped”

“The staff were great & the room was what we paid for but we were not accustomed to sleeping on floor.”

“煎餅布団に隙間風の部屋、煩い宿泊者… 全く眠れませんでした。”

“綺麗で良かったです。”

“被客房人員質疑自己找不到備用衛生紙 , 感覺真的很不好”

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“よかった。”

“スタッフのお姉さんがとてもにこやかで流暢な日本語で丁寧に対応してくれました。夕食も頼んで暖かなリビングルームでゆっくりしたり、ほかのスキーヤーの方と喋って楽しい時間でした。朝方キーを室内においたまま歯磨きに行ったら部屋のドアにロックがかかってしまったのも嫌な顔せずにすぐに対応してくれて有り難かったです。”

“Absolutely fantastic. It's beautifully decorated and very clean. The staff were very warm and kind and made my stay very comfortable. My Japanese is very limited, but they took the time to carefully explain things for me at a level I could understand, including the food. If you can get out to Tsunan (and the train there was quite scenic, so do try), I really can't recommend it enough. My only regret is that I didn't stay longer.”