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Recensioni per Best Western Concord Inn & Suites

2.5 out of 5
Best Western Concord Inn & Suites
97 Hall St, Concord, NH

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 418 su 1001 recensioni" "
Valutazione di 8 - Buono. 346 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 122 su 1001 recensioni" "
Valutazione di 4 - Scarso. 73 su 1001 recensioni" "
Valutazione di 2 - Terribile. 42 su 1001 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

LAURA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Camera ampia e con tutti i comfort.
Soggiorno di 1 notte a settembre 2022
Risposta di V, il giorno 4 ott 2022
Dear Laura,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 603-228-4300.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Leon BoffAssistant General ManagerBest Western Concord Inn & Suites

2/10 Terribile

Kimberly

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Expedia said it was pet friendly. It is not. After prepaying, was turned away at the door. No other hotels in the area had rokns
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Christina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Im very satisfied with my stay ! Staff was excellent
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Shawna

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean and convenient. Not too far from downtown. Close to stores and places to eat.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

morgan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ravi at the front desk was super helpful and friendly.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Monica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ravi was a great help. Appreciate him.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Shawn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Sara

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Guy at the front desk was super helpful and friendly. Signed me up for the rewards program which came with a little snack and some bottled water. Place was clean and quiet and in a safe area.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Steven

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Had an awesome gentlemen that check us in
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

serena, Dover

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff were lovely and the pool was refreshing!
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Courtney

Viaggio con la famiglia
Always a great stay at this Best Western. It’s an easy environment and I feel so comfortable.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Cristiane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pool
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Merrill

Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Cheryl

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Lori, canton

Mi è piaciuto: Pulizia e personale e servizio
Hot tub was great
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

teddy

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Tub was broken
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Sophia

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The biggest let down was I had reserved a room with two "queens" which turned out to be fulls. My boyfriend and I have a queen at home that we happily fit into but we had to sleep separately at the Best Western due to the beds actually being fulls not queens.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Paul

Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Eccellente

Larissa

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Easy to find. Nice pool and hot tub.
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 7 gen 2024
Hello Larissa,I believe that our pool and hot tub are most appreciated during the colder winter months, especially the hot tub. Thank you for sharing, we hope to see you again!Leon

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy to locate . However there was a problem with my reservation. It somehow didn't go through but the desk clerk was considerate enough to make a new reservation and reserve a room on the ground floor for my own convenience which was greater appreciated
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 7 gen 2024
Dear Sarah,I am glad that we were able to accommodate you. I've been on the other side of that, when every hotel in the area is sold out and we weren't able to find a guest a room. It's nice to hear about the wins. Thank You, I needed this tonight!Leon

6/10 Soddisfacente

Milagros

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Strange smell
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Milagros,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool was excellent as was breakfast... Only complaint was the bathroom door automatically closed and it was cold in there
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Could you share which room you were in so that I can take a look at that bathroom door?Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Soddisfacente

SEBASTIEN

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The floor of my room wasn’t clean
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Sebastien,Thank you for completing the survey regarding your recent stay at our property. I am sorry that we missed the bathroom floor, our apologies. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Eccellente

Debra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked the room very much, suited our needs well. Pool seemed a little cold. Room needed a little cosmetic work
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

8/10 Buono

Dominique

I
Soggiorno di 1 notte a dicembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Dominique,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Soddisfacente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.
Soggiorno di 2 notti a novembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Linda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Eccellente

andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Concord NH
We were in Manchester for a Field hockey National championship playoffs.....waiting to book a room until we knew the outcome of the team moving on to the final playoff game. Welllll they WON and we were scrambling for a 2 night hotel stay so we could be at the Final Championship game!!Thankfully we found this Best Western!! The last room available.😳 We were sooo lucky we could stay 30 mins away in the area of the stadium. Going 6.5 hr back home wasn't a option we were so tired from the initial drive and long day we had. We arrived at the hotel and checked in couldn't wait to get settled for the night. I took a flashlight that has a "purple light" feature for finding stains, pet stains. Happy to say not one spot did I find on carpet or bedding!! The breakfast was average & basic. They had cold cereal, yogurt, granola bars, bagels,English muffins, bread, variety of muffins, hard boiled eggs, make your own Waffles, small hot bar with scrambled eggs, diced potatoes, meat - turkey sausage patty-one day, 2nd day was turkey ham. Oj & Apple Juice. Of coarse Coffee tea & hot chocolate, Milk. The front desk staff was very pleasant & helpful. 👍 BTW the Field Hockey team WON 1ST PLACE IN THE NATIONAL CHAMPIONSHIP!! 🏑🏆THE 1ST IN THE COLLEGES HISTORY !! SOOO THANKFUL FOR THIS HOTEL ROOM.😊
Soggiorno di 2 notti a novembre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Paul,Congratulations!!!I am glad that we could accommodate you on such short notice. If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

4/10 Scarso

laurette, melville

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was a big disappointment. Considering that it was a Best Western I would have expected a much nicer facility. The rooms were very worn. There was a black gash in the tub, which we first believed to be a large bug. The walls were paper thin. We could hear the gentleman next door using the toilet....most unpleasant. There was a high school boys hockey team staying at a\the hotel. As a retired high school teacher I am very familiar with teen boys and their antics. The boys in the room above us were playing some sort of game where they were stomping along the floor. We were OK with this for over a half hour. When it was time for us to try to sleep, my husband went to the front desk to ask the employee to please direct the boys to stop. She didn't believe my husband. After a while he went back to the desk and invited that employee to come to our room to hear for herself. She did come, and within 30 seconds confirmed that the boys were doing something!!!! I must say, that the boys immediately stopped their game when asked to do so. That employee made our evening very unpleasant.
Soggiorno di 2 notti a novembre 2023
Risposta di Leon, il giorno 14 nov 2023
Dear Laurette,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terribile

Locadia

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was rude
Soggiorno di 1 notte a novembre 2023
Risposta di Leon, il giorno 12 nov 2023
Dear Locadia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terribile

Sammy

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Leon, il giorno 12 nov 2023
Dear Sammy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terribile

jeremy

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely horrible, pubic hairs on the toilet, hair in the shower…. Beds are hard as a rock, i had spine surgery in December and now my back is completely destroyed Will never be staying at a best western ever again
Soggiorno di 2 notti a novembre 2023
Risposta di Leon, il giorno 6 nov 2023
Dear Jeremy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Eccellente

Scott

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Scott, il giorno 8 gen 2024
Dear SScott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Eccellente

Alberto

Soggiorno di 1 notte a ottobre 2023

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a ottobre 2023
Risposta di Leon, il giorno 8 gen 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Soddisfacente

Heather

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Just all around average. Won't go back.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Alicia

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Overall clean and comfortable. Difficulty sleeping due to noise in room above me. Sounded like someone was running back and forth through the room all morning.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Yi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I left my phone and sunglasses at the front desk, the reception kept my stuff very well and gave to me when I went back looking for those. Thanx!
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

helene

Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.
Soggiorno di 1 notte a ottobre 2023
Risposta di Tori, il giorno 15 ott 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

4/10 Scarso

Joseph

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Dismal property. Not very well lit, depressing.
Soggiorno di 1 notte a ottobre 2023
Risposta di Tori, il giorno 15 ott 2023
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay in NH
Very comfortable and spacious room. Front desk staff was helpful and courteous. Breakfast was ok, service at breakfast was excellent.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was close to everything, it was quiet, clean, and we slept great.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Sandy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Barbara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Ron

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff was great, room was disgusting. Turn on the heater and the room smelled like an ashtray. Floor was dirty. Stains on walls , sides of bed ect. Simply disgusting. I was going to complain and just decided it wasn’t worth my time. Will never stay there again and I recommend anyone else does the same.
Soggiorno di 1 notte a settembre 2023
Risposta di Brian E, il giorno 29 set 2023
Dear Ron,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Brian E

10/10 Eccellente

Holly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the pool and hot tub. Hot breakfast in the morning was good.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great bed
Fantastic bed. I slept so well! Enjoyed the stay!
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Why, oh, why? No early check opportunities? Some for a fee, but why not for that feel good factor? Shortsighted
Soggiorno di 1 notte a settembre 2023