2/10 Terribile
Nancy
Viaggio con la famiglia
5 ott 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed at the Emerald Hotel a couple times before and loved the staff , grounds our room (across from the pool) this time was horrendous we wanted the bay view rooms which had an amazing view of the ocean and that was the best part of the stay .... we booked for 8 days cut our stay 3 days short due to horrible room service our room was never cleaned the entire stay we had to drive the office crazy to get clean towels, toilet paper , shampoo and body wash we had to dump our own trash sweep our own room due to all the sand . I could have kept complaining to front desk but why bother they didnt care the first couple times i did so we left early... the hotel itself is is such bad shape rust everywhere pool fence was broken a whole section falls over so any child could get in the pool and drown the safty glass on the walk area above the beach pieces were missing someone could fall and really get hurt the stairs going to the beach had no rails and there where rusty nails sticking out of the stairs easily go through someones foot ... its is clear the owners and staff could careless about this hotel and its a shame so much potential for this prime property ..... even if i was given a lifetime of free room accommodation my family and i will never stay nor recommend this hotel again .
Nancy
Soggiorno di 8 notti a settembre 2025
