Esterni

Recensioni per Flamingo Hotel

3 out of 5
Flamingo Hotel
Calle 6 Norte #81, Cozumel, QROO

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 146 su 281 recensioni" "
Valutazione di 8 - Buono. 101 su 281 recensioni" "
Valutazione di 6 - Soddisfacente. 23 su 281 recensioni" "
Valutazione di 4 - Scarso. 6 su 281 recensioni" "
Valutazione di 2 - Terribile. 5 su 281 recensioni" "

9,4/10

Pulizia

9,4/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Naty, Roma

Mi è piaciuto: Pulizia
Alberghetto in paese
Siamo rimasti in questo hotel solo una notte, quindi non avevamo grosse pretese, volevamo solo fare un giro dell'isola con una jeppetta. L'hotel è pulito, bagno nuovo e pulito, ma senza acqua calda (che in Messico non è un gran problema perché l'acqua fredda esce tiepida) e poca pochissima pressione per fare la doccia. Le finestre delle camera danno quasi tutte sul cortile interno dove passa la gente. Buono il bar. Noi avevamo un tariffa con colazione continentale, ma a disposizione degli ospiti c'era solo il caffè. È il resto si pagava ed era da ordinare e le porzioni erano scarse. La cifra della colazione completa era bassa, facevano più bella figura a far pagare di più la camera e fare un piccolo buffet x gli ospiti.

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a hidden gem near the Centro area! The property is beautifully maintained and the rooms are spacious and clean. We certainly enjoyed our short stay and will be back on our next visit to the island!
Soggiorno di 2 notti ad aprile 2024
Risposta di Thomas, il giorno 30 apr 2024
Thanks again for choosing to stay with us ! We are pleased you enjoyed your stay and hope you have another chance in the future to return.

10/10 Eccellente

Corey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the third time we've stayed at Flamingo in the last 12-18 months. The rooms are beautiful. The location is spectacular and the staff is amazing! We love that they remember us and we always feel like family.
Soggiorno di 8 notti ad aprile 2024
Risposta di Thomas, il giorno 25 apr 2024
We are pleased you enjoyed your stay with us ! We look forward to having your and your wife visit again in the near future.

10/10 Eccellente

JOHN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We love this property! Everything.The overall construction with the roof top pool and sunset view, unique rooms (no Motel 6 here), staff (especially Oscar!), the surrounding neighborhood and bars/restaurant's, the courtyard breakfast, bar and bartender……really everything. Did l mention the staff?!!👍 The owner,Tom, lives close to us in California and is often on property which makes it feel even more like an inn than a hotel. We dive with a group that comes every year and we wouldn’t think of staying anywhere else.👍👍🙂
Soggiorno di 5 notti a marzo 2024
Risposta di Thomas, il giorno 5 apr 2024
Thank you for all your comments and for choosing to stay with us ! We are pleased you enjoy the uniqueness of the property .We hope to see you again in future on one of your dive trips!

8/10 Buono

Patricia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cute clean hotel in the heart of Cozumel At a reasonable price. Very good complimentary breakfadt
Soggiorno di 2 notti a marzo 2024
Risposta di Thomas, il giorno 3 apr 2024
Thank you for staying with us, we hope you have another chance in the future to return.

10/10 Eccellente

Lindsay

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is a secret gem!! You can see the water from The balcony! It’s adorable! Rooms are very spacious!! Oscar was incredible for breakfast!! Please leave him a tip. I didn’t have cash so I couldn’t leave him anything. You are surrounded by shops and restaurants too!! It’s super safe! I left car on street and had zero problems! I actually miss being here! Breakfast was amazing ! I had French toast and the fruit dish!! I can’t wait to go back!
Risposta di Thomas , il giorno 2 apr 2024
Thank you very much for your kind comments and I will pass along your kudos to the staff. Glad you enjoyed the breakfast aspect of the stay ! We hope to see you again in the future.

8/10 Buono

John Charles

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that it was a quaint Mexican style hotel that was very clean with fantastic breakfasts and fantastic staff (especially Oscar). My only concern was that the internet wasn't good on the roof by the pool or in the rooms (at least on the 3rd floor) but was good on the main floor.
Soggiorno di 21 notti a marzo 2024
Risposta di Thomas, il giorno 28 mar 2024
Thank you for choosing to stay with us. We are pleased you enjoyed the attention of the staff. We are working on improvements to the wifi so that all parts are covered.

10/10 Eccellente

Honest

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
El flamingo tienen muchas cosas nuevas. El baño está muy hermosa la cama muy cómoda y el espacio está generoso.
Soggiorno di 1 notte a marzo 2024
Risposta di Thomas, il giorno 15 mar 2024
Gracias por sus agradables comentarios... nos complace que haya disfrutado de su estadía y esperamos que tenga otra oportunidad de regresar algún día.

10/10 Eccellente

Steve

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoy the location right in the heart of the city close to many great restaurants. Breakfast is very good with lots of options. Oscar was very friendly with many good ideas on activities and places to eat. Will come back!
Soggiorno di 7 notti a febbraio 2024
Risposta di Thomas, il giorno 3 mar 2024
Thank you for your comments and thanks again for choosing to stay with us. We hope you get another opportunity in the future to join us !

8/10 Buono

ayala

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is beautiful and very nice place, the rooms are comfortable, the staff are great very helpful and kind. The internet working well at most of the areas of the hotel, but not inside of the room, the location is good and very close to the center and short walk from the ferry, although this said of the island (north) doesn’t have beach that are comfortable for bathing, to get to other beaches you will need a taxi.
Soggiorno di 3 notti a febbraio 2024
Risposta di Thomas, il giorno 3 mar 2024
Thank you for comments. We do appreciate your patronage and hope you have another chance to return in the future.

8/10 Buono

Gabriela, Guatemala

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location. Nice property conditions. Quiet. Excellent breakfast, which is included. One staff member could not guide us of where to go and what to do, while the other one did. Both staff members were really nice. Could have better beach towels.
Soggiorno di 2 notti a febbraio 2024
Risposta di Thomas, il giorno 29 feb 2024
Thank you for staying with us. We are pleased you enjoyed your stay.Best WishesThomas FryerOwnerFlamingo Hotel Cozumel

8/10 Buono

Chris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This boutique hotel is fabulous and we’d stay again for sure. Beautiful quiet rooms (even during Carnival!), the best location and great staff. Walking distance from the ferry and all the top tourist spots. It would get a 5/5 if the rooftop pool area was completed (under renos).
Soggiorno di 3 notti a febbraio 2024
Risposta di Thomas, il giorno 16 feb 2024
We are pleased you enjoyed your stay and look forward to seeing you again in the future !

8/10 Buono

BEV

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
This is a charming boutique hotel close to the malecon, good restaurants and shopping. The breakfast included was good. The owner/host was charming and helpful as were all the staff...
Soggiorno di 2 notti a gennaio 2024
Risposta di Thomas, il giorno 10 feb 2024
Thank you for choosing to stay with us. We hope you have another opportunity in the future!

4/10 Scarso

Leah

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
We were really disappointed in our stay here. Aside from during breakfast, we could not find any staff at all to answer a question after 2pm. Especially at night. The front door is left unlocked and there was no staff (we tried everything to find someone). I did not feel safe here.
Risposta di Thomas , il giorno 30 gen 2024
We are very sorry you feel that way, but we had a two day period where two staff members were out sick which is very rare. The receptionist is in from 8 am to 4 pm and then the bartender is from 4 pm to 11 pm. We do have a nightwatchman that comes in at 10 pm

8/10 Buono

KARLA VIRGINIA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Personal maravilloso, dueño terrible.
La atención por parte del personal fue maravillosa, pero el dueño, que es extranjero, nos incomodó a casi todos los huéspedes, no es nada amable con el turismo nacional, sólo con los extranjeros; ese señor tiene la fortuna de que su personal son personas extraordinariamente amables y compensa lo grosero del dueño.
Soggiorno di 4 notti a gennaio 2024
Risposta di Thomas, il giorno 22 gen 2024
Lamento que te sientas así, pero ese no es el caso. Todos los clientes reciben el mismo trato y muchas de las excelentes críticas así lo atestiguan. El propietario ha estado trabajando muchas horas recientemente debido a la escasez de personal y la falta de un gerente. Es lamentable que se sienta así personalmente, pero le deseamos muchos felices viajes en el futuro.

10/10 Eccellente

Hillel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Thomas, il giorno 22 gen 2024
Thank you for choosing to stay with us !We look forward to seeing you again soon at the Flamingo

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good overall, but opportunities for improvement
We had a nice stay. The facility was comfortable and the proprietor is friendly. When booking the room, the website claimed that our room had a kitchenette, but that was not the case when we arrived. The proprietor said that they plan to add the kitchenette in the future, and the plumbing is there to do so, but they’ve not done so yet. We would’ve had breakfast there more often, but the coffee wasn’t up to our expectations, and the oatmeal was very watery, which caused us to take our breakfasts out. There are lots of nice places to eat close by, where both the coffee and oatmeal are good.
Soggiorno di 14 notti a dicembre 2023
Risposta di Thomas, il giorno 9 gen 2024
Thanks for you staying with us. We look forward to seeing you again in the future !

8/10 Buono

Sharon Kay

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is no elevator, which is tough with luggage. Great bar and people from other hotels that come here for the service, but the one person, Ivan, who is the glue that hold everyone together is moving in January 2024. The rooms are nice, AC works very well, but the shower water doesn't get past warm, then fluctuates to tepid. The location is fabulous with lots of restaurants around and the malecon and the central very close.
Soggiorno di 5 notti a dicembre 2023
Risposta di Thomas, il giorno 9 gen 2024
Thanks for choosing to stay with us ! Yes, Ivan our bartender of several years is leaving but we have other forms of glue that hold things together including our other great staff ! We look forward to seeing you again in the future .

8/10 Buono

Steve

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The employees were so friendly. Ivan truly showed an interest in all the guests. He was so friendly and helpful. The breakfasts were amazing!!!
Soggiorno di 5 notti a dicembre 2023
Risposta di Thomas, il giorno 9 gen 2024
Thank you for choosing to stay at the Flamingo. We are pleased you enjoyed the service of our staff and the breakfasts ! We hope we can have another opportunity to serve you again in the future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a novembre 2023
Risposta di Thomas, il giorno 9 gen 2024
Thank you for choosing the Flamingo for your stay in Cozumel. We hope you have a chance to stay with us again in the future !

8/10 Buono

RUBEN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Thomas, il giorno 9 gen 2024
Thank you for staying with us at the Flamingo Ruben. We hope your stay was comfortable and enjoyable....and that you have another chance to visit Cozumel

10/10 Eccellente

alexander

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Don Oscar y Doña Carolina excelentes personas y excelente servicio El hotel ha sido renovado y le falta que continúen con los detalles q le faltan La piscina muy agradable Falta de mantener al rededor de la piscina Pero definitivamente regreso a el hotel
Soggiorno di 4 notti a novembre 2023
Risposta di Thomas , il giorno 15 nov 2023
Muchas Gracias Alexander. Esperamos volver a verle en un futuro próximo !Saludos

10/10 Eccellente

KPark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bien ubicado y el cuarto que me toco estuvo excelente , pero el aire acondicionado no servía.
Soggiorno di 2 notti a settembre 2023
Risposta di Thomas Fryer - Owner, il giorno 20 ott 2023
Thank you for your review...we are pleased you enjoyed your stay !

2/10 Terribile

Joseph A

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We got to our room, could not figure out the air conditioner went down to the desk woman came up and showed us that you had to leave your room key in the slot in order for the air conditioner to work, so that means when you went out for the day and came back. Your room was over 100° because they only give you one room key we never even end up staying at this hotelWe went and got another room at a different hotel.
Soggiorno di 7 notti a settembre 2023
Risposta di Thomas , il giorno 11 ott 2023
Hello Joseph … I am sorry you feel that way but those systems are put in place for a reason … to not be wasteful and consume precious electrical energy while no one is in the room. It takes less than 5 minutes for the room to cool down upon return. We are trying to do our part at the Flamingo to be more green and cut carbon emissions.

10/10 Eccellente

Kyle

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Staff and the property itself was very good, everyone was accommodating and friendly. We came with some others that stayed in a different room and noticed some of the items in our room weren’t present in the other and vice versa. The pool on the roof was very refreshing but noticed it hadn’t been cleaned the night before we left and I was littered with bugs and and water was a little murky. But it was chlorinated so wasn’t a deal breaker. The free breakfast in the morning was very good and had quite a few menu options as well. Overall I would definitely stay here again if I needed a hotel for a good price in Cozumel.
Soggiorno di 3 notti a ottobre 2023
Risposta di Thomas Fryer - Owner, il giorno 20 ott 2023
Thanks for choosing to stay at the Flamingo Kyle. We are pleased you overall enjoyed your stay. We do have a pool service that comes in, but sometimes it is treated and the water can actually become cloudy for a bit. We hope to see you again in the future !

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Baño incomodo
En general el hotel esta bastante bien, me gusto porque es muy céntrico, el único detalle que encontré es que el wifi es inestable y en el baño cada vez que te duchas se moja todo el baño, eso fue incomodo.
Soggiorno di 2 notti a settembre 2023
Risposta di Thomas Fryer - Owner, il giorno 20 ott 2023
Thank you for staying at the Flamingo. We do have one bathroom where the water from the shower splashes over. We need to make a correction to this particular shower. We are pleased you enjoyed staying .

10/10 Eccellente

Alfonso Atli

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente opción para hospedarse
Soggiorno di 2 notti a settembre 2023
Risposta di Thomas, il giorno 27 set 2023
Thank you very much for your stay, we are pleased you enjoyed it. We hope to see you again in the near future !

10/10 Eccellente

BLANCA

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Thomas, il giorno 27 set 2023
Thank you for your stay ! We hope to see you again soon.

10/10 Eccellente

KARLA VIRGINIA

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gran hotel con excelente servicio y atención!
Excelentes instalaciones, habitaciones y áreas comunes impecables, servicio de lo mejor, personal que atiende son súper amables. Un gran hotel, sin duda volveré.
Soggiorno di 1 notte ad agosto 2023
Risposta di Thomas, il giorno 27 set 2023
Thank you very much for staying at the Flamingo! We are pleased you enjoyed your stay and hope to see you again in the near future

8/10 Buono

Cesar

Soggiorno di 2 notti ad agosto 2023
Risposta di Thomas, il giorno 24 ago 2023
Thank you for choosing the Flamingo. We are pleased you enjoyed your stay and we hope that you have a chance to stay with us again in the future !

10/10 Eccellente

Emilio

Soggiorno di 7 notti ad agosto 2023
Risposta di Thomas, il giorno 27 set 2023
Thank you for your stay !

10/10 Eccellente

Abigail

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El Flamingo es un hotel pequeño situado en el centro de Cozumel, a unas cuadras del puerto. No tiene mucha habitaciones, lo que lo hace un hotel tranquilo. Las instalaciones son bonitas, recién remodeladas, y están muy limpias. Los desayunos fueron buenos y el personal es atento y amable.
Soggiorno di 5 notti ad agosto 2023
Risposta di Thomas, il giorno 24 ago 2023
Thank you very much for your review. We are pleased you enjoyed your stay and we hope that you have another chance in the future to stay with us !

10/10 Eccellente

Omar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location! Staff very friendly and helpful. Great in-house bar with knowledgeable staff. Clean and reasonable in all regards. I will be staying here again.
Soggiorno di 1 notte a luglio 2023
Risposta di Thomas, il giorno 1 ago 2023
Thank you Omar for choosing to stay at the Flamingo ! We are pleased you enjoyed your stay and hope you have another opportunity in the future to come to Cozumel and stay with us .

10/10 Eccellente

Maria Eugenia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
La atención de Oscar, la ubicación y las instalaciones de lo mejor.
Soggiorno di 1 notte a giugno 2023
Risposta di Thomas, il giorno 8 lug 2023
Thank you Omar for your review. We are pleased you enjoyed your stay and hope to see you again soon !

10/10 Eccellente

Manuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
great stay
Soggiorno di 3 notti a maggio 2023
Risposta di Manon, il giorno 17 mag 2023
Thank you Manuel for your feedback! We're glad that you enjoyed your stay at the Hotel! Hope to see you soon in Cozumel

10/10 Eccellente

Yiddiany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelentes inhalaciones, servicio muy cordial, bien ubicado.
Soggiorno di 2 notti a maggio 2023
Risposta di Manon , il giorno 10 mag 2023
Muchas gracias Yiddiany, fue un placer tenerte en el hotel, ¡esperamos volver a verte pronto!

8/10 Buono

Jaime

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our flight home was cancelled so we had to find a place to stay in an emergency. So lucky we stumbled on this place. The property is in the middle of a major upgrade. The room was very clean, updated, and comfortable. Super nice bathroom and decor and everything from the lobby to the room looked brand new and recently updated. The top level with the pool was a little run down and needs some work, but you could tell that they were slowly working on that and I would guess that in a year, that will be much nicer. I understood plans for a roof-top bar are in the works! Great location. Friendly staff. Super safe and a bargain. Lots of dining and shopping all around - a half block from the ocean. We normally do large, all-inclusive resorts, but would consider staying here again in the future. Cute little bar in the main level with lots of locals hanging out in the evening.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manon, il giorno 4 apr 2023
Hello Jaime! We're more than happy to hear that you enjoyed your stay at the Hotel Flamingo! The Hotel has been indeed remodeled since a year now and there's some little details that needs to be finish! Thank you for your feedback we really appreciate and will let the team know about your experience! Hope to see you soon at the Flamingo, Manon

6/10 Soddisfacente

Robert, Whitmore lake

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
This Room (suite) was not completed, no tv no pool, no safe, light bulbs that didn’t work construction and hammering on roof, very noisy. Once it’s done Its a Nice place with great staff.
Soggiorno di 6 notti a marzo 2023
Risposta di Manon, il giorno 6 apr 2023
Thank you for your honest feedback Robert. We deeply apologize about this experience you had at the Flamingo. Our first priority is to provide excellent service and comfort for you. The hotel has been remodeled and has re opened few moths ago, indeed there some details that needs to be fixed, which will be done in a short period of time. We also wants to thank you because your feedback help us do better. It was a pleasure to have you at the Flamingo Hotel and hope to see you back in order to make it up to you. Kind regards

8/10 Buono

Jolena

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Sweet hotel
It’s a sweet little hotel I used it because it reminded me of the old days back in the 80’s when I was going to Cozumel a lot. Ivan is aces. Really enjoyed and Carolina will bend over backwards trying to get you what you want. My room was spartan and could have benefited from some kind os seating. An easy chair would have been nice. Breakfast was good. The coffee was okay Could have used cream, as the milk seemed like it was light. Not rich enough. The mattress was super hard but they put a topper on it that helped but it was too big for the bed and that made it kinda risky but it was necessary because seriously it was like a rock the first night. It’s a little noisy because of the bar but I used a sound machine and slept well after getting the topper. The location is great but there no beach associated with it. I’d stay there again but I’d plan it better in that I’d make sure the topper fit the bed right.
Soggiorno di 4 notti a marzo 2023
Risposta di Manon, il giorno 21 mar 2023
Hello Jolena, thank you for taking your time to wrote a feedback. We really appreciate that you enjoyed the attention of the staff.We also wants to thank you for letting us know what could have been improved in your stay, your feedback help us do better. We will be glad to welcome you again at the hotel. Kind regards, Manon.

10/10 Eccellente

Steve

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was our third time staying at the Flamingo. Everything here is exactly what we value in traveling abroad. Great location with numerous dining options all within walking distance. Breakfast was included in our package which was always delicious with many options. Staff was great, especially Ivan, Manon and Oscar, always willing to answer any questions on getting around or eating options. Our room was clean and comfy, will definitely return
Risposta di Manon, il giorno 21 mar 2023
Hello Steve, we really appreciate your feedback and will make sure the rest of the staff knows about it. We would be glad to welcome you again at the Flamingo. Kind regards, Manon.

10/10 Eccellente

Steve

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property exceeded our expectations...It has an excellent staff, is clean, and well-maintained. Ivan, Oscar, and the rest of the staff were excellent. We will be back!
Soggiorno di 6 notti a marzo 2023
Risposta di Manon, il giorno 5 apr 2023
Thank you Steve for your feedback.. We're more than happy to hear that you enjoyed the Flamingo and the attention of our staff! It was a pleasure to have you here, hope to see you soon in Cozumel!

10/10 Eccellente

Annie

Soggiorno di 2 notti a febbraio 2023
Risposta di Thomas, il giorno 27 feb 2023
Thank you for staying with us at the Flamingo. We hope your enjoyed your stay and that we have another opportunity to have you stay with us again in the future.

4/10 Scarso

HEIDI

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel’s « remodel » is obviously not finished.
Risposta di Manon, il giorno 7 gen 2023
Hello Heidi, we are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Best regards , Manon

10/10 Eccellente

Susan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Todo el equipo es muy amable!!!!
Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Johannes FA

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
As usual, Flamingo delivers! Excellent service, unbeatable location, and fabulous stay.
Soggiorno di 4 notti a settembre 2022

10/10 Eccellente

antonia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff!!!!
Soggiorno di 11 notti a maggio 2022
Risposta di Thomas, il giorno 2 feb 2023
Thank you for your review. I will pass your comments on to my staff !Best WishesThomas FryerOwnerFlamingo Hotel

2/10 Terribile

Stu

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel closed!
Hotel wasn’t open. Looks like it will be nice though when it’s done in potentially a few months. Need to check if I got my refund yet.
Soggiorno di 1 notte a maggio 2021

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I blame Expedia and the Flamingo Hotel for this, but when we arrived on May 3rd for a 5 night stay, the hotel was completely closed and under construction. Not one person contacted us to let us know. You can imagine our shock! The manager at The Flamingo did make arrangements for us to stay at another downtown hotel, but it was not as nice or convenient. I feel that someone should have notified us before hand and offered us several options. I even checked Expedia's site before leaving the US and the hotel was still being advertised. Being from out of the country and navigating this issue in a different language was a challenge, but we managed. The hotel will be beautiful when completed, but beware for now!!
Soggiorno di 5 notti a maggio 2021
Risposta di Thomas, il giorno 2 feb 2023
My apologies for the situation. Apparently there was a miscommunication between the Flamingo and Expedia, we should have had all of the inventory closed out. We hope you have a chance to visit us in the future now that the property is fully completed. Warm RegardsThomas FryerOwnerFlamingo Hotel Cozumel

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
very friendly, helpful staff, tasty, economical breakfasts.
Soggiorno di 5 notti a marzo 2020
Risposta di Thomas, il giorno 14 mar 2020
Thank you very much for your review and comments ! We are pleased you enjoyed the attention of our staff and that the breakfast was delicious for you. We hope you have a chance to stay with us again soon ! Best Wishes from the Flamingo

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly and accommodating. Anything we needed they help us with, from finding places to eat, going to get drinks, finding parking, and almost anything we needed. I would definitely stay there again.
Soggiorno di 5 notti a marzo 2020
Risposta di Thomas, il giorno 14 mar 2020
Thank you so much for choosing to stay at the Flamingo ! We are pleased that you enjoyed the attention of our staff. We always try to focus on personalized attention for our guests. We hope you have a chance to stay with us again in the future ! Best Wishes from the Flamingo