Hotel vicino a Crater Lake - Naivasha

“Great, fairly priced place to stay”

“I nice and clean place. ”

“Beautiful location. Exceptionally attentive staff.”

“There was no pool, it said microwave and fridge, there was not, only 1 towel for two people and they said they would bring it and never did till 2nd night. Didn’t clean the room until after we complained on the 2nd night.”

“The staff were friendly and very accommodating.”

“Remove the word “luxury” in the name of the hotel or replace it by “Outdated” then it’s clear about the state. Also replace “pool” with “Pond” it describes it better the water was green and dirty Flowers/bushes on balconies was all dead why not remove them”

“Excellent hotel with very nice glamping and food / staff was very responsive and nice. Food for breakfast and lunch was excellent / we unfortunately missed dinner. On lake Naivasha with boat tour facilities. Hells Gate Park is very close. Excellent access to all facilities. Special thanks to Geoffrey the Front Desk Manager who was very accommodating and a pleasure to work with. We would love to have extended our visits will be back again.”

“Good and clean environment. Great customer service ”

“The hotel denied that I had booking even I showed them the email from Expedia!! They said we don't deal with Expedia!!! I tried to contact Expedia but in vain.. Weak support service.. No email to contact Expedia at. The stupid messenger is just automated templates that were not of any help at all. Calling call center Internationally is extremely expensive. Basically, I was ripped off and totally ignored by Expedia. I had to search for another hotel. Money is gone... Hotel is a bunch of theifs...

“The facility was untidy. and management disappointing. i paid online but arriving i was told to pay again they do not recognize online payment. so i paid twice.”