Vacanze a Custom House

Good value for the money! The location is truly fantastic: less than a 10-minute walk from Paddington Station (Tube, Elizabeth line, buses), making it super convenient to get anywhere. Despite being so central, the hotel's street is residential and very quiet, which is a big plus. The staff were exceptional, super kind and helpful. We'd requested an accessible room for my parents, who have mobility impairments. A maintenance worker proactively noticed our assigned room wasn't suitable and alerted reception. Staff immediately gave us another appropriate room, apologizing for the mistake. We truly appreciated their proactiveness! They also have a free luggage room, which was very handy, even if it's not supervised. As for the structure, it's a bit dated: corridors are narrow, the wooden floors under the carpet creaked quite a bit, rooms use manual keys (returned to reception when leaving), and the sinks were visibly old. However, the room was perfectly clean, and so were all other hotel areas we saw. One thing we noticed was the room was inexplicably very warm, even with the window open, it stayed significantly warmer than the mild outside temperature. There was no air conditioning, just a fan that helped very little. From the window, we heard a constant, audible noise, probably from the air circulation pipes. It was noticeable, but being constant, it eventually became a kind of white noise that didn't disturb our sleep at all. Ultimately, we were satisfied.

Posizione ottima (fermata metro e vicinanza esercizi commerciali oltre che al British Museum) in zona tranquilla rendono questo Hotel un interessante punto di riferimento per soggiornare a Londra. L'assenza di un impianto di condizionamento e la mancanza di taluni accorgimenti in bagno (maniglie anticaduta in posizione rialzata e doccia con tubo) non favoriscono la clientela di età avanzata e inviterebbero la struttura a praticare un certo sconto. Anche il divano letto e relativo materasso andrebbero rivisti affinché persone adolescenti possano riposare al meglio.

Hotel situato in ottima posizione. Camera nulla di speciale, bagno molto piccolo, colazione scarsa e scadente .

Bella struttura, comoda, vicino a metro , vicinissima al British Museum, pulita e buona colazione