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Recensioni per OYO Hotel Daleville AL Hwy 84

2.5 out of 5
OYO Hotel Daleville AL Hwy 84
761 South Daleville Avenue, Daleville, AL

Recensioni

3,8
Valutazione di 10 - Eccellente. 7 su 63 recensioni" "
Valutazione di 8 - Buono. 2 su 63 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 63 recensioni" "
Valutazione di 4 - Scarso. 10 su 63 recensioni" "
Valutazione di 2 - Terribile. 38 su 63 recensioni" "

4,4/10

Pulizia

4,4/10

Personale e servizio

3,6/10

Servizi

3,8/10

Condizioni e dotazioni della struttura

3,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Giuseppe Luca

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Assolutamente da evitare. Tutto sporco, puzzolente, malfamato, vecchio e decadente.
Soggiorno di 2 notti a giugno 2023
Risposta di Ammy, il giorno 30 giu 2023
Ci scusiamo per i problemi che hai incontrato, Giuseppe! Abbiamo preso nota della sua esperienza questa volta. Si assicuri che in futuro ci impegneremo per garantire un ottimo soggiorno presso di noi. Saluti, Tim.

2/10 Terribile

Aaron

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pictures online dont match the current look of the property at all.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Dalton

Soggiorno di 1 notte a novembre 2023

2/10 Terribile

MARIA

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very bad experience ( everything )
Soggiorno di 3 notti ad agosto 2023

2/10 Terribile

Jeremiah

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is garbage and a scam.the “owner” is a thief when I pulled up to check in he was outside with another guy in the shadows smoking. They’ll surprise you with $100 upon checkin and when I asked if he was going to check me in outside or…..? He gets an attitude and says “I don’t need your funky lil $100” and proceed to flash a wad of cash. I say “ umm.. okay I’m just trying to check in”. He takes my id and then proceeds to tell me the $100 has to be in cash and the rooms don’t look nothing like the pictures on the internet. He tells me to talk with Expedia as he turns me away…. He never answered the phone for them and refused to refund my money for the days that I didn’t stay there.
Soggiorno di 3 notti ad agosto 2023
Risposta di Eva, il giorno 11 set 2023
Hi, Jeremiah! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terribile

Michael

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was the WORST booking in America! The place was run down. The lobby attendant didn't care at all about customer service. The lobby was locked so that the attendant can play video games and eat his lunch. I think he lives there. I had to wait under the hot 94 degrees sun until he got to a stopping point, and made me go to the outside window, instead of inside the cold lobby. It says you must pay a deposit, but it did not say the deposit is 100$ in cash only. It took 20 minutes to find an ATM! I requested a room where the parking lot was shaded, because I wanted to clean out my car. When I returned, the attendant gave me a disclaimer, saying that the photos we're taken years ago and it doesn't look like that, and the pool has grass growing in it. If I take the room, there's no refunds.and no complaining. I asked if it was at least clean. He said that it should be, but people still complain, but it will be too late to refund. (I think that's why they take cash!) I asked about the shade. He told me that the Owner said to tell me to leave if I wanted to pick my room. I tried to tell the owner that I just asked for shade, and not to look inside first. Before I got to say anything. He pointed for me to go. I asked the attendant for wifi so I could cancel. He said they wouldn't charge. I tried to contact the website, but it said the booking # was not valid. They charged me! This is a front or scam. I didn't see anyone staying there. DO NOT BOOK THIS! You'll regret this!
Soggiorno di 1 notte a giugno 2023
Risposta di Barbara, il giorno 10 lug 2023
Sorry for the inconvenience, Michael! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Scarso

Gary

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Okay: the picture for thia facility must have been taken in the '80s, because it is a flea-bag, now, hence the low $$ per room. No hot water. Shower head barely functioned, anyways. KEYS! They still use keys! Sipposed to have WIFI, nope. Supposed to have online movie channel(s), nope, because no internet access. Refrigerator leaked all over the place. 32" tele with 'Live TV,' only, but system couldn't make preview info work. $100 cash deposit. Maybe 4(?) rooms.occupied but charged me $20 for early check-in?? Had to clear it with the owner? Oh, cash, only, BTW. Had to make a second trip across a 4-lane to an ATM. Carpet has 'stuff' growing in it. Bathrub had cigarette burns along the edge. No non-skid anything in the tub. Paid like $45 a night, overpaid $30. There are much nicer accommodations just an 1/8th of a mile away for just $10-15 more. Dude doing xheck-in was cool however. So there's that.
Soggiorno di 2 notti a maggio 2023
Risposta di Rosy, il giorno 18 mag 2023
Hi, Gary! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

2/10 Terribile

Carol

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Terrible customer service
Soggiorno di 1 notte a marzo 2023
Risposta di Lisa, il giorno 1 apr 2023
Hi, Carol! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

2/10 Terribile

Loren

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Never stay at this hotel. It is the absolute worst. Sa soon as you arrive, the management demands a $100 cash deposit and a photocopy of your ID. Then they renegotiate the price of your stay, double the amount of the original price and threaten a $40 cancelation fee if you don't book the new price. And the amenities are absolute horrible. Do yourself a favor and never even look at this hotel as an option.
Soggiorno di 1 notte a marzo 2023
Risposta di Rosy, il giorno 18 mar 2023
Hi, Loren! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Rosy

2/10 Terribile

William

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing
Soggiorno di 3 notti a febbraio 2023
Risposta di Ammy, il giorno 14 feb 2023
Hi, William! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terribile

luis rosas

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No tienen buena atención y no nos dieron servicio porque según dicen ay que hacer reservaciones con Edentificaciin y como llegamos media hora tarde menos
Risposta di Eva, il giorno 4 gen 2023
¡Sentimos decepcionarte, luis rosas! Comprendemos que su estancia con nosotros no haya sido agradable. Sin embargo, nos esforzaremos por ofrecerle un mejor servicio. Danos otra oportunidad y nos aseguraremos de que usted experimentaría la comodidad y la hospitalidad que nos caracteriza. Esperamos darle la bienvenida pronto :) Saludos, Eva

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Run, Forrest, Run
Never even stepped foot into a room. We had booked a month long stay and was trying to check in a day early, and the front desk said to contact the booking company. I added one day (as we arrived at about 3am), even called Hotels.com to cancel the single day booking, and the hotel charged us a 50% no show fee.
Soggiorno di 1 notte a novembre 2022
Risposta di Ava, il giorno 9 dic 2022
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terribile

Pius

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2022

2/10 Terribile

Floyd

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 11 notti ad agosto 2022
Risposta di Ammy, il giorno 30 ago 2022
Hi, Floyd! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terribile

Kimberly

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There were stray animals wandering around the property, you have to leave $100 cash deposit, the place needs to be shut down, there was blood and dirt on my pillow and bedding
Soggiorno di 1 notte ad agosto 2022
Risposta di Jon, il giorno 19 ago 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terribile

Porscha

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Greta, il giorno 19 set 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terribile

Jennifer, Dothan

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awful! Physical key would not open door. Manager was rude when asked to open it. He finally opened it. Room was filthy. I requested my cash deposit back to go somewhere else. Manager refused, saying I was being disruptive. I called the police. They said they could not do anything and that they get calls about this all the time. He is a scammer. Stay away! Go to Rodeway instead. Room was great & staff was helpful.
Soggiorno di 2 notti a giugno 2022
Risposta di Ammy, il giorno 11 giu 2022
We are sorry to know this, Jennifer! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terribile

Frankie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very unprofessional rude they charge you a $100 cash deposit which you must pay other than what you have paid thru expedia no tiwels its a roach motel. Oyo means hole in spanish and thats what it is never again.
Soggiorno di 1 notte a maggio 2022
Risposta di jn, il giorno 23 giu 2022
Sorry for the hassle you faced, Frankie! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

4/10 Scarso

dennis

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property is a total fake. The rooms are run down and need to be condemned. Locks on door don’t work correctly. The rooms in the pictures on line are not what your getting . Property is run down and needs lots of work . Arrived late and was shown 2 rooms the first the handle came off when I opened the door. The second the lock didn’t work all the time . Charged a fee for using a credit card for payment. Needed to give 100.00 cash deposit on check in for security. Will never book again and only stayed because I was late checking in had to pay even if I didn’t stay. I’ve seen some bad hotels in my travels around the country and world over the years but this was the worst.
Soggiorno di 2 notti a marzo 2022
Risposta di Jane, il giorno 13 mar 2022
Hi, Dennis! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

4/10 Scarso

Robert

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Find something else
No heat and no hot water and $50 cash only deposit sucked.
Soggiorno di 1 notte a novembre 2021
Risposta di Amina, il giorno 14 nov 2021
We are sorry for the inconvenience caused to you, Robert! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!

2/10 Terribile

Kathleen

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Terrible place to stay
The pictures are not current at all. The place is run down, the pool is filled with dirt/grass. We didn’t even want to sleep under the covers. You also book on hotels.com and when you get there, they want a cash deposit. RUN RUN RUN
Soggiorno di 1 notte ad agosto 2021
Risposta di Cheshta, il giorno 27 set 2021
Hi, Guestname! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
When I unlocked the door to the room the locking part of the knob came completely out of the door knob. Walked in and the room was very hot. Turned on the ac, found out the ac didn’t work very well.
Soggiorno di 1 notte a luglio 2021
Risposta di Hannah, il giorno 1 ago 2021
Hi, We truly regret the unpleasant experience you had with us. Request to consider the issue as an off case, as it is one of our highlights. Do give us a chance to host you again and we will strive to keep up with your expectations. Regards, Hannah!

2/10 Terribile

Dominique

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The gentleman at the window were not friendly. Very rude and hostile. Wouldn’t shred or return our drivers license photos. Asked us to leave if we would not give them $100 cash deposit only. Would not except card payment.
Soggiorno di 1 notte a luglio 2021
Risposta di Cheshta, il giorno 25 lug 2021
Hi, Dominique! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terribile

Steven

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst hotel in a long time
Room was nasty there was a rotting dead squirl outside my room that stunk up half the parking lot. Then there was the room. Get ready to time travel back to the 70s. After letting the AC run for about 3 hours on full blast it cooled off to a brisk 90°. After informing the front desk they said there were no other rooms and no refunds. I'd stay away FAR AWAY!
Soggiorno di 1 notte a luglio 2021
Risposta di Cheshta, il giorno 18 ago 2021
Hi, Steven! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We very much did not enjoy our stay, we actually left the hotel to go to another hotel after 30 minutes! When we arrived the room smelt like smoke even though we requested non smoking (the smell gives me a huge headache), there were tiles missing from the bathroom ceiling, there were no shower towels, the sheets had sweat stains and hair on them, and there were cigarette burns on the furniture. We asked the front desk for towels and new sheets (we offered to change them ourselves) and the man at the front desk said he didn’t believe us, said we were lying, and refused to give us towels or new sheets! I will never stay at an OYO again because of this experience. We lost $150 because of this horribly kept place, I do not want anyone else to have to experience the same thing we did. Do not go there!
Soggiorno di 2 notti a luglio 2021

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The door entrance door on our room was broken. The hub came out when we put the key in. The manager then came and told us how to stop the hub from coming out when we unlock the door. However, once we departed the door was actually broken to where we could not lock it. We got a new room but we decided to stay with relatives after being told there were reports of bed bugs in the hotel. The worst problem we had was the manager telling us to pay in cash and entered that we were no call no show online which caused us problems with the online booking! This was a complete nightmare!! We didnt stay overnight but still allowed them to keep our money. I would NEVER BOOK WITH OYO MOTEL!!! Horrible Experience
Soggiorno di 1 notte a luglio 2021
Risposta di Smith, il giorno 8 lug 2021
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Smith

2/10 Terribile

Kristen

Soggiorno di 1 notte a giugno 2021
Risposta di Gabi, il giorno 22 giu 2021
Hi, Kristen! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Gabriel!

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After staying in hotels and motels all over the world, this has to be the poorest MOtel experience I have ever had. Every hotel in Dothan was booked, so this was the only vacancy. Now I know why. The photos are wrong. The pillows were so dirty, we had to go buy our own. The air barely worked. The shower didnt work and they "couldnt fix". The surprise $50 deposit (for damage of WHAT I dont know) had to be in cash. Once they came and "checked" the room, we were allowed to check out.
Soggiorno di 1 notte a giugno 2021
Risposta di Leo, il giorno 16 giu 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

4/10 Scarso

Andrew

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a giugno 2021
Risposta di Leo, il giorno 14 giu 2021
Hi, Andrew! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
STAY AWAY!
Do not recommend to anyone to stay here. Felt unsafe and very nasty. Couldnt wait to get home ane take a shower.
Soggiorno di 1 notte a giugno 2021
Risposta di Leo, il giorno 11 giu 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

8/10 Buono

DeMetry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay here
It was a great stay.. plenty of space.. overall great
Soggiorno di 3 notti a maggio 2021
Risposta di Walter, il giorno 8 giu 2021
Hi, DeMetry. Delighted to see you liked our services. Keep this love coming Regards, Walter

2/10 Terribile

Jose

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Roach Hotel
AC WAS NOT WORKING. GOT ANOTHER ROOM AND THE REFRIGERATOR WAS NOT WORKING, THEY SWITCH IT TWICE AND 5 HOURS LATER NOTHING. ATTENDANT TOLD ME TO LEAVE AND GET A REFUND, THEY CHARGED ME FOR ONE DAY AND I WAS ONLY THERE FOR COUPLE HOURS. I HAVE A VIDEO OF THE ROOM BAD CONDITIONS. ALSO THE MANAGER WAS VERY RUDE/SARCASTIC..
Soggiorno di 2 notti a maggio 2021
Risposta di Cheshta, il giorno 18 mag 2021
Hi, Jose! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best facilities. Regards, Jacob

10/10 Eccellente

Nasir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2021
Risposta di Marie, il giorno 6 apr 2021
Hi, Nasir! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Marie!

2/10 Terribile

Yadira

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2021
Risposta di Joey, il giorno 30 gen 2021
Hi, Yadira. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I reserved a room at $56 When I got there the clerk said my reservation was cancelled which I didn’t He proceeded to charge me $83 instead. I woke up with back pain because the mattress was so hard
Soggiorno di 1 notte a gennaio 2021
Risposta di Bella, il giorno 25 gen 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

2/10 Terribile

John

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
NOT RECOMMENDED.
The beds and rooms do NOT look anything like in the pictures. I booked a room for someone for 1 night and the loveseat in the room had indentions like it was 20 years old. Room smelled weird and like cigarettes. The mini fridge was unplugged and left open and the a/c barely worked. The man working the front desk was only concerned with no “extra heads” staying in the room or it was going to be $10 extra. Even though only 1 person stayed in the room overnight I was stilled charged the extra $10 because it wasn’t me when the person went to check out of the room. It does not mention anything about the security deposit or the “extra heads” fees during booking, only on a paper stuck to the check in window. Also, I had no idea the security deposit was $50 cash only until I was trying to check in with no cash. Had to drive down the highway to an ATM. I didn’t receive a single welcome, thank you, enjoy your night or any directions to the room at all; only the mention of no extra heads or it’s $10 per person. I highly, highly recommend literally any other hotel around the area. I was charged around $70 for this stay. Never again.
Soggiorno di 1 notte a gennaio 2021
Risposta di Marie, il giorno 14 gen 2021
Hi, John! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

10/10 Eccellente

Gary

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relaxed comfortable week
Stayed 5 days very happy
Soggiorno di 1 notte a novembre 2020
Risposta di Marie, il giorno 4 dic 2020
Thanks for such a lovely review, Gary! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

4/10 Scarso

Christopher

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
You get what you pay for (stay away)
I showed up and checked it the check in process was good and friendly. Got to the room the room smelled like a musty mold place. The bed cover was dirty and the whole place was just unacceptable. Carpet was red and the place need to be upgraded. The pictures posted was not the room. You pay what you get for. I was there a hour and went to another hotel. They charged me a full night and I was there a hour. My card was not credited. for the other night. Upgrade the property. clean the bathrooms and stop the false advertising.
Soggiorno di 2 notti a novembre 2020
Risposta di Bella, il giorno 3 dic 2020
Sorry for the unpleasant experience you had with us, Christopher! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Unless you are a working man doing construction or any other job. Or you trying to take your side piece and not get caught this is the spot lol. Other than that this is not for you lol. Plus they want $100 on top of what you already paid, we had it for a week for a job. Very mad when asked for the extra $100 but glt it back when we left. Its not worth the $100 deposit lol
Soggiorno di 5 notti a ottobre 2020
Risposta di Jason, il giorno 12 nov 2020
Hey, we are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Jason

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 8 notti a settembre 2020
Risposta di Christina, il giorno 17 set 2020
Thank you so much for the positive rating, hope to serve you soon with an amazing stay. Regards, Christina!

4/10 Scarso

Anthony

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Cheapest in the city so I guess you get what you pay for. My room did not look comforting at all. To be fair, they’re renovating some of the rooms but my room clearly wasn’t one of them. They had exceptionally good customer service.
Soggiorno di 6 notti a settembre 2020
Risposta di Charlie, il giorno 17 set 2020
Hi, Anthony! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Charlie

2/10 Terribile

Will, Dothan, AL

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Charged me more money than I paid on Expedia and then did not honor the room I had reserved on Expedia. I paid more for a smaller room
Soggiorno di 1 notte ad agosto 2020
Risposta di Cheshta, il giorno 2 set 2020
Hi, Will! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Oyo
The air conditioner leaked and the carpet was wet. That's the only problem I had. With it
Soggiorno di 2 notti a luglio 2020
Risposta di Ammy, il giorno 21 lug 2020
Hey, thank you for ranking us highly and we are sorry for the trouble that you have faced. Your feedback also motivates us to work for a better future experience. Have a good day. Regards, Alex.

2/10 Terribile

Jennifer

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a luglio 2020
Risposta di Ammy, il giorno 12 lug 2020
Hi, Jennifer! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Anni.

6/10 Soddisfacente

Heather

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a giugno 2020
Risposta di Cheshta, il giorno 1 lug 2020
Hi, Heather! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. It was recently remodeled. I’m a germaphobe, so I was pleased with the cleanliness! Staff was super friendly! Definitely will be back!
Soggiorno di 1 notte a giugno 2020
Risposta di Joel , il giorno 5 giu 2020
Hey, thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Joel

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a maggio 2020
Risposta di Joel , il giorno 5 giu 2020
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Joel

2/10 Terribile

Katharina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Scammed I think yes
The only experience I had was being scammed because they claimed they didn't receive a reservation for me. I never stayed here they still haven't refunded the money if it was a glitch so they suck as far as customer service goes in every way
Soggiorno di 2 notti a maggio 2020
Risposta di Ammy, il giorno 4 giu 2020
We are extremely sorry to know this, Katharina! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, George.

6/10 Soddisfacente

Dale

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The place is in the process of being remodeled, so the condition was not the best. The price was very low, so overall I can’t complain too much.
Soggiorno di 1 notte a maggio 2020
Risposta di Ammy, il giorno 4 giu 2020
Apologies for the problems you had faced, Dale! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, George.

2/10 Terribile

Ricky

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pictures are fake
Soggiorno di 3 notti a maggio 2020
Risposta di Marie, il giorno 3 giu 2020
We are sorry for the inconvenience caused to you, Ricky! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Marie!