Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 93 su 369 recensioni" "
10 - Eccellente
93
Valutazione di 8 - Buono. 99 su 369 recensioni" "
8 - Buono
99
Valutazione di 6 - Soddisfacente. 66 su 369 recensioni" "
6 - Soddisfacente
66
Valutazione di 4 - Scarso. 48 su 369 recensioni" "
4 - Scarso
48
Valutazione di 2 - Terribile. 63 su 369 recensioni" "
2 - Terribile
63
6,8/10
Pulizia
7,4/10
Personale e servizio
6,0/10
Servizi
6,4/10
Condizioni e dotazioni della struttura
6,0/10
Ecosostenibilità
Recensioni
8/10 Buono
David Charles
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very accommodating.
Problem with hot/cold control on shower.
David Charles
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 29 apr 2024
Hi David,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.
10/10 Eccellente
Albert
12 apr 2024
Albert
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Hi Albert,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.
8/10 Buono
Bob
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The air conditioner was very noisy, and it was not (or could not be) fixed by the time I checked out.
Bob
Soggiorno di 4 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Bob,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
10/10 Eccellente
Mya
10 mar 2024
Mya
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 31 mar 2024
Hi Mya,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
6/10 Soddisfacente
Felicia
1 gen 2024
Felicia
Soggiorno di 2 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 6 gen 2024
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
10/10 Eccellente
Blanca
31 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente
Blanca
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 2 gen 2024
Dear Guest,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
10/10 Eccellente
Shaunelle
26 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Shaunelle
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 30 dic 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
2/10 Terribile
Yolanda
Viaggio di lavoro
13 dic 2023
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Unsafe!
I felt very insafe unpin arrival of the hotel. It was rated a 4 star and it was definitely not. There was a lot of suspicious activity going around the hotel. I felt very uneasy and not safe. I did not have. Choice to stay because I was there on business. I will not stay here again.
Yolanda
Soggiorno di 2 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 14 dic 2023
Hi Yolanda,We regret any inconvenience you experienced during your stay. As a family-friendly hotel, ensuring safety and security is our utmost priority. We strive to create an environment where all guests feel secure. To address your concerns effectively, we would appreciate more details about your specific insecurities, allowing us to implement corrective measures for your future visits.
10/10 Eccellente
John
Viaggio con la famiglia
4 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff clean hotel
John
Soggiorno di 2 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 6 dic 2023
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!
4/10 Scarso
kaylee
Viaggio con la famiglia
26 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff wasn’t to nice, the hotel wasn’t the greatest it smelled musty. It had drugs all around. Just my opinion.
kaylee
Soggiorno di 3 notti a novembre 2023
Risposta di Sophia CSR, il giorno 28 nov 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Terribile
Monica
Viaggio con famiglia e bambini piccoli
17 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was extremely dirty, people smoke in their rooms so the hallways reek and the smell lingered into the room and on my items and self. Not safe for children and I would not recommend this hotel.
Monica
Soggiorno di 4 notti a novembre 2023
Risposta di Sophia CSR, il giorno 18 nov 2023
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.
2/10 Terribile
Julian
Viaggio di coppia
16 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El lugar es muy sucio, en la bañera encontramos, que estaba sucia, tenía como sangre o agua sucia…. Jamás volvería a ese lugar, nos tuvimos que salir y buscar otro alojamiento, no es justo no se hagan responsables por el dinero que uno pago
Julian
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 17 nov 2023
Dear Guest,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
2/10 Terribile
Carmen
13 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Carmen
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 16 nov 2023
Dear Guest,Thank you for choosing us and completing the survey regarding your recent stay at our property. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.
8/10 Buono
rafael
Viaggio di lavoro
12 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Remodeling and painting was performed during my stay.
Overall stay was ok
rafael
Soggiorno di 4 notti a novembre 2023
Risposta di Sophia CSR, il giorno 13 nov 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
4/10 Scarso
Lynn
8 nov 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel is outdated.
Lynn
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 9 nov 2023
Dear Guest,As you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.
8/10 Buono
Nelson
6 nov 2023
Mi è piaciuto: Pulizia e personale e servizio
Nelson
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 8 nov 2023
Dear Guest,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.
2/10 Terribile
Cole
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
29 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room had blood stains on the curtains, stains all over the bedding, head boards covered in grease and splintered , mold throughout the room. Bathroom door did not close, shower and ac did not work, liquor bottles blunt wraps All over the parking lot, people trying to sell you drugs inside. All night loud music, sirens, screaming and fighting. Highly unsafe and disgusting. Please do not ever come here.
Cole
Soggiorno di 2 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 30 ott 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
2/10 Terribile
Nelson
20 ott 2023
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Staff were not trying too assist me
Nelson
Soggiorno di 1 notte a ottobre 2023
Risposta di Sophia CSR, il giorno 23 ott 2023
Dear Guest,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
16 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean, great value, wonderful staff who really do treat you like family, I've stayed at luxury resorts and I am very pleased to say I will be staying here again.
Viaggiatore verificato
Soggiorno di 2 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 17 ott 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
2/10 Terribile
Amanda
Viaggio di lavoro
16 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
You get what you pay for.
Was given a fourth floor room, we stayed five days and after the first day construction began on our floor. Wet paint, spackel and dry wall followed into our room every time we left, the furniture was more than worn, pipes popped every time someone in the common area took a shower.. you get what you pay for.
Amanda
Soggiorno di 5 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 17 ott 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
2/10 Terribile
Anthony
14 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Car got stolen and property was nasty
Anthony
Soggiorno di 3 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 17 ott 2023
Dear Guest,I sincerely regret for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. For any further concerns please call up the property for the resolution.
10/10 Eccellente
Viaggiatore verificato
Viaggio di gruppo
12 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great to rest up
Quick and easy check in. Friendly service. Very clean and comfy room.
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2023
Risposta di Sophia CSR, il giorno 13 ott 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.
2/10 Terribile
Jeanette
Viaggio di gruppo
10 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jeanette
Soggiorno di 2 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 11 ott 2023
Dear Guest,We are sad to see this rating. We regret the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
4/10 Scarso
Loida
8 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bedding was stained. So were the curtains and lampshades. A face towel smelled strong of kerosine
Loida
Soggiorno di 1 notte a ottobre 2023
Risposta di Sophia CSR, il giorno 11 ott 2023
Der Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
10/10 Eccellente
Jorge
Viaggio con la famiglia
15 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jorge
Soggiorno di 2 notti a settembre 2023
Risposta di Sophia CSR, il giorno 16 set 2023
Hi Jorge,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
8/10 Buono
Jeronimo
14 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jeronimo
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 16 set 2023
Hi Jeronimo,Appreciate you for sharing the rating of your recent stay with us. Glad that you had a nice stay with us. However, our team goal is to give you an awesome stay. If you have any suggestions please share them with us. Hope to serve you better on your next visit.
8/10 Buono
Janice
Viaggio di lavoro
13 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A good place to stay
It was a nice hotel for the price. It was loud sounded like a herd of cattle above my room. And though smoking wasn’t allowed, the smell of cigarette smoke was pretty strong when I checked in.
Janice
Soggiorno di 2 notti a settembre 2023
Risposta di Sophia CSR, il giorno 14 set 2023
Hi Janice,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Buono
Justin
Viaggio di lavoro
13 set 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Justin
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 16 set 2023
Hi Justin,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
8/10 Buono
Lilian
7 set 2023
Lilian
Soggiorno di 11 notti ad agosto 2023
Risposta di Sophia CSR, il giorno 9 set 2023
Hi Lilian,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.
8/10 Buono
JUAN, Laredo
27 ago 2023
JUAN
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 19 set 2023
Hi Juan,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
4/10 Scarso
Viaggiatore verificato
Viaggio con la famiglia
21 ago 2023
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nur zum Übernachten ok, für gutes Feeling e nicht
Es ist ein etwas in die Jahre gekommenes Hotel, Zimmer sind teils renoviert, Frühstück kontinental mit Toast, Kellogs und Waffeln, manchmal auch Ei, ging in Ordnung.
Die anderen Gäste waren aber sehr dubios, teilweise fühlte man sich eher wie in einer Obdachlosenunterkunft. Abends bekamen wir Warnmeldungen aufs Handy, dass wir nicht mehr raus sollten.
Wir kommen auf keinen Fall wieder.
Viaggiatore verificato
Soggiorno di 3 notti ad agosto 2023
Risposta di Sophia CSR, il giorno 8 set 2023
Dear Guest,I am sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. It is unfortunate that the cleanliness and security were not up to your expectations, and the hotel will take steps to rectify the situation. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.
4/10 Scarso
Jasmine
Viaggio con famiglia e bambini piccoli
12 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel room is rundown and needs updating ASAP! There were cracks and hotels all around the foundation walls in the room. The sheets and blankets were stained and had burn holes in them. There were dead bugs by the window and inside the ceiling lights in the room. The pool was locked the entire time because no one would clean it and the hotel staff was hardly ever at the desk.The only plus is the bed was comfortable. The nightly fee was cheap so, you get that you pay for with this hotel.
Jasmine
Soggiorno di 2 notti ad agosto 2023
Risposta di Sophia CSR, il giorno 13 ago 2023
Hi Jasmine,Sincerely appreciate your feedback and regret any inconvenience you experienced during your stay. We deeply value your insights as they enable us to continuously improve our services. Our reputation team is actively addressing the concerns you raised regarding the room's condition, and we are committed to promptly updating and enhancing the facilities. We apologize for any oversights in cleanliness and maintenance and assure you that corrective measures are being taken. We apologize for any inconvenience regarding pool access, as we strive to ensure a pleasant and refreshing experience for our guests. While we're pleased to hear you found comfort in the bed, we are determined to exceed your expectations on all fronts moving forward. We invite you to revisit, giving us the opportunity to showcase the positive changes we are implementing. Thank you for your valuable input, and we look forward to hosting you again soon.
8/10 Buono
Portia
Viaggio con famiglia e bambini piccoli
8 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good break fast
Portia
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 9 ago 2023
Hi Portia,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
6/10 Soddisfacente
Haley
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
29 lug 2023
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Towels were dirty, burn holes in the sheets, phone in room didn’t work, alarm didn’t work, the bathroom door was loud, no body wash bottle. Only provided two towels for 2 queen beds, should be 4..
Haley
Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 29 lug 2023
Hi Haley,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.
10/10 Eccellente
Christina
Viaggio con la famiglia
26 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome place
All the workers were awesome and accomidating I went down for surgery
Christina
Soggiorno di 2 notti a luglio 2023
Risposta di Sophia CSR, il giorno 27 lug 2023
Hi Christina,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
2/10 Terribile
Jennifer
Viaggio con la famiglia
16 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nightmare
Front desk clerk was rude. Right when u walk in the place had a bad smell. When getting off elevator to go room you get hit with a big oh smell of Marijuana. It waa so strong down the whole hallway and in are room. The room looked like the previouse guest just left. Hair was all over the sheets. Floor hadnt been sweept. This hotel was a nightmare.
Jennifer
Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 16 lug 2023
Hi Jennifer,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate these issues and will take the required measures. We hope to serve you better next time.
6/10 Soddisfacente
kent
Viaggio di gruppo
6 lug 2023
kent
Soggiorno di 5 notti a giugno 2023
Risposta di Sophia CSR, il giorno 7 lug 2023
Hi Kent,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.
8/10 Buono
ewuzie
26 giu 2023
ewuzie
Soggiorno di 1 notte a giugno 2023
Risposta di Sophia CSR, il giorno 16 lug 2023
Hi Ewuzie,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.
10/10 Eccellente
Luis Munoz
24 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Luis Munoz
Soggiorno di 3 notti a giugno 2023
Risposta di Sophia CSR, il giorno 26 giu 2023
Hi Luis,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.
10/10 Eccellente
Mikeanthony
Viaggio con la famiglia
24 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location is always great! Right between galleria and north park and there’s plenty of food options around the area. Great place to stay!
Mikeanthony
Soggiorno di 1 notte a giugno 2023
Risposta di Sophia CSR, il giorno 24 giu 2023
Hi Mike,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.
8/10 Buono
Glenn
Viaggio con la famiglia
6 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Glenn
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 6 giu 2023
Hi Glenn,Appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
6/10 Soddisfacente
Sonia
Viaggio con la famiglia
29 mag 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Sonia
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 30 mag 2023
Hi Sonia,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
2/10 Terribile
Destiny
28 mag 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was filthy.
Destiny
Soggiorno di 2 notti a maggio 2023
Risposta di Sophia CSR, il giorno 29 mag 2023
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
8/10 Buono
Tuna
21 mag 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Tuna
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 23 mag 2023
Hi Tuna,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
2/10 Terribile
Cassandra
Viaggio con la famiglia
8 mag 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cassandra
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 10 mag 2023
Hi Cassandra,Sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
6/10 Soddisfacente
Salina
6 mag 2023
Apparently remodeling -ceiling in first floor hallway is open or tiles hanging unsightly but not dangerous.
Remainder of common areas neat and new.
Housekeeping seem lacking spills on carpet not cleaned-one trash can not emptied
Salina
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 8 mag 2023
Hi Salina,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
8/10 Buono
Charles
4 mag 2023
Mi è piaciuto: Pulizia e comfort della camera
The breakfast was not
Good at all.
Charles
Soggiorno di 1 notte a maggio 2023
Risposta di Sophia CSR, il giorno 5 mag 2023
Hi Charles,We thank you for staying at our hotel and giving us feedback. Your appreciation for the hotel is encouraging. We regret that our breakfast was not up to your liking. I hope otherwise you had a nice stay. Guest comments always help us to continuously improve. Please do visit us again.
10/10 Eccellente
Fabiola
2 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabiola
Soggiorno di 1 notte ad aprile 2023
Risposta di Sophia CSR, il giorno 4 mag 2023
Hi Fibolia,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.
10/10 Eccellente
Rubén
19 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect place
Rubén
Soggiorno di 1 notte ad aprile 2023
Risposta di Sophia CSR, il giorno 20 apr 2023
Hi Ruben,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.
4/10 Scarso
Jorge
Viaggio con la famiglia
7 apr 2023
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Yes
Jorge
Soggiorno di 4 notti a marzo 2023
Risposta di Sophia CSR, il giorno 8 apr 2023
Hi Jorge,We appreciate your 2-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!