Dear Scarlette, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Salah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Kerri, Thank you for choosing us and sharing your feedback. Ensuring a clean and comfortable environment and clean room for our guests is our utmost priority, and we regret falling short of your expectations. Your feedback regarding the cleanliness is concerning, and we will address these issues promptly with our housekeeping teams for improvement. We value your input and hope to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Management

Dear Guest, We are delighted you loved your room and found our staff accommodating. We appreciate your feedback about breakfast and coffee and will certainly consider it for improvements. We strive to ensure all aspects of our guests' stay are exceptional, and we hope to welcome you back to Extended Stay America for an even better experience in the future.Sincerely,Hotel Management

Dear Jaimon, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Our housekeeping team works hard to keep the area clean and fresh, so we regret the smell concerns and would address them. Smoking is never allowed in the rooms. Our front desk team is always there to help you with anything; please connect with them during your time with us. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Rebecca, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

DearTarisha, Thank you for your excellent review. It was a pleasure having you as our guest at Extended Stay America. We are glad you enjoyed your stay and that our property and service met all your expectations! We are also pleased we could make you, your daughter, and your furry companion most comfortable during your stay. We appreciate you mentioning to future guests we are a pet-friendly hotel. Looking forward to welcoming you again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Guest, Thank you for evaluating your stay. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict maintenance standards, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Ghufran, Thank you for the honest comments about your stay with us, and we sincerely apologize for the reservation and the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Damion, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management

Brandon, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Michael, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our front desk associates and for the difficulties regarding your reservations. We certainly understand the frustration you must have felt and appreciate your patience. We will address this with appropriately with them. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, Hotel Management

Luke, we appreciate you bringing this concern to our attention. We are grateful for your thoughts and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

Gabriel, thank you for sharing your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

James, thank you for taking the time to post your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We truly understand the frustration this must have caused and will review this appropriately so we can avoid this from happening again. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management

James, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management

Michael, thank you for taking the time to share your experience. We apologize we were not able to accommodate you this time, and we regret the frustration caused. We are grateful for your patience, and we hope you will give us another chance to host you again. Sincerely, Hotel Management

Laura, thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you also for pointing this out, as it will help us improve. We hope you will consider these concerns an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the hospitality and stay you anticipated during this trip and which you have come to expect from our brand. Sincerely, Hotel Management

Manisa, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management

Debra, thank you for being our guest at Extended stay america. We are pleased to know you loved your well-equipped room and were impressed with the good value we offer. That said, we regret the incovneience you had while here. It was a pleasure hosting you, and we hope you will choose us again soon. Sincerely, Hotel Management

Jennifier, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Derrick, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. Moreover, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

Klaus, thank you for reviewing your stay. We are glad you chose us for your visit, and are glad you had an overall enjoyable stay. However, we hope you will accept our apologies for the noise disturbances from the refrigerator. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management

Thank you for staying with us and leaving your review. . We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

Tessie, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. On a positive note, we are glad to read you liked our attentive service. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for posting a review of your stay. We are sorry for the inconvenience you encountered due to the lack of elevator service and that you were not aware of our updated housekeeping policies. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We will also share your comments with our housekeeping team and make sure we are more diligent going forward. We appreciate your feedback and hope to have the chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management

Thank you for selecting our hotel. We are sorry for the disappointment you had with your suite. We apologize for the issues you encountered with the pull-out bed. We will share this with the housekeeping team to be more diligent moving forward. We again are very sorry for the problems you had and hope to serve you again in the future. Sincerely, Hotel Management

Janet, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

It is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Sincerely, Hotel Management

All of us at Extended Stay America appreciate your four-star rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

Jason, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management

Michael, thank you for sharing your concerns in your review. We sincerely apologize for the inconvenience you had due to the cleanliness issue in your suite. Our guests' well-being has been and continues to be an integral part of our safety guidelines, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. We hope to receive an opportunity to serve you better in the future. Sincerely, Hotel Management

Jessica, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management

Tishua, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you again soon. Sincerely, Hotel Management

Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of our accommodations. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management