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Recensioni per La Quinta Inn & Suites by Wyndham Garland Harbor Point

2.5 out of 5
La Quinta Inn & Suites by Wyndham Garland Harbor Point
375 East I-30, Bobtown Rd Exit, Garland, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 463 su 1000 recensioni" "
Valutazione di 8 - Buono. 272 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 136 su 1000 recensioni" "
Valutazione di 4 - Scarso. 67 su 1000 recensioni" "
Valutazione di 2 - Terribile. 62 su 1000 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Angela

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well one thing. Had to change rooms air conditioning didn’t work. Got to next. Room smelled , they covered ceiling with paint over water stains I assume. If not mold. That one the first room. My second room, smelled also. The place was looked nothing like the pictures in internet. Very bad. Will not stay there again.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Angela,We apologize that your experience did not meet your expectations. Guest feedback is valuable for improvement opportunities. Rest assured, our team is working diligently to address the concerns you've raised. Thank you for sharing your review, and we hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello Keith,We are glad to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 Eccellente

Reggie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 2 mag 2024
Hello Reggie,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are pleased to hear that you had a nice experience during your stay at our hotel. If you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s all was nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Elizabeth,We are delighted to hear that you had a pleasant stay with us. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future!

6/10 Soddisfacente

Mona, San Jose

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Hotel staff is friendly and responsive but the property is quite dated. Walls are paper thin and you can pretty much hear all your next door neighbors conversation. On some nights the shower didn’t have enough hot water.
Soggiorno di 9 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Mona,We appreciate your kind words about our staff and will share your feedback about the property's condition with our team. We'll look into ways to address any noise disturbances and water temperature inconsistencies for a better experience for all guests in the future.

2/10 Terribile

Kristian

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Kristian,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to our hotel directly to share any feedback you may have so we can address your concerns and improve our services.

4/10 Scarso

Stephen

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very bad smell in room like marijuana. Had to request change. Overall not tidy.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Stephen,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our housekeeping team for further review and improvement. If you have any further concerns, please feel free to reach out to our management team directly.

4/10 Scarso

Angela

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
The area was nice but the front staff was not welcoming and the breakfast was below average.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Angela,We regret to hear your concerns about our front staff and breakfast. Your feedback is valuable for us to improve our services. We appreciate you bringing this to our attention for our ongoing efforts to enhance the guest experience.

8/10 Buono

NHAT

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The elevator works but needs to be cleaned and smelling fresh. It smells like tobacco
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello NHAT,Thank you for bringing this to our attention. Rest assured, we will address the cleanliness issue with the elevator. We strive to maintain a pleasant environment for all our guests. Your feedback helps us improve our services for future visitors.

2/10 Terribile

Raven

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First, the customer service was poor. No greeting and the man was rude whenever I approached him with a question. There was used soap and a used towel in the bathroom from the previous person which is gross. Thirdly, there was a roach that came out of the shower drain and when I told them, they said “well this is the south.” Lastly, the hot tub NEVER got hot and the pool was ice cold. I don’t see how this place got a 8.5 rating in 2020 because they really deserve 5 or lower!
Risposta di Manager, il giorno 20 apr 2024
Hello Raven,We apologize that your experience did not meet your expectations. We value all guest feedback as it helps us improve our services. Your concerns will be addressed with our team for future enhancements. Guest satisfaction is our top priority, and we hope for the opportunity to better serve you in the future.

8/10 Buono

Latonya

Mi è piaciuto: Pulizia, personale e servizio, servizi
I really didn’t like the fact that I had to go and get my card key rechecked because it didn’t work even though I had a 2 night stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Latonya,We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our priority, and we encourage guests to reach out to our management team directly with any concerns for further assistance and feedback.

10/10 Eccellente

Ashley

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
The staff was super friendly and helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Ashley,We're delighted to hear you found our staff friendly and attentive during your stay. Our team takes great pride in providing exceptional service to all our guests. Should you choose to stay with us again in the future, we look forward to welcoming you back with the same level of hospitality and care.

4/10 Scarso

Wendy

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The only reason I came Here was because your site said i was getting a smoking room the entire facility is no smoking that needs to be fixed... Misleading
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Wendy,We value your feedback and apologize for any confusion. Our property upholds a non-smoking policy to ensure a pleasant atmosphere for all guests. For future inquiries regarding smoking accommodations, we recommend contacting our management directly, who will be happy to assist you further. Thank you for bringing this to our attention.

4/10 Scarso

Crystal

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Crystal,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address any issues you encountered.

4/10 Scarso

Terra

Non mi è piaciuto: Pulizia, personale e servizio, servizi
The spanish girl was really rude at the front desk that worked on Friday 3/1/24. The pull out sofa bed was not clean, they did not accommodate Us either or switch rooms. The hall way smelled like dog urine, and some yellow stained towels were sitting in the hallway for 2 days straight. The outside is nice.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Terra,We value your feedback and apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing exceptional service and will address these concerns for future improvements. Your comments will be shared with the appropriate departments. Thank you for highlighting the positive aspects of our property as well.

8/10 Buono

Rose

Mi è piaciuto: Pulizia e personale e servizio
Weird elevator operation.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Rose,We apologize for any inconvenience you experienced with the elevator. Your feedback is valuable for us to improve our services in the future. Please contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

6/10 Soddisfacente

Courtney

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Courtney,We appreciate you choosing our hotel for your stay! If you encountered any issues during your visit, please don't hesitate to reach out to us directly so we can address them accordingly. We hope to welcome you back for a better experience in the future.

10/10 Eccellente

RYAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello RYAN,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if you need any assistance in the future.

10/10 Eccellente

Latonya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was a very nice and relaxing stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Latonya,We're delighted to hear that you enjoyed a nice and relaxing stay with us. Your comfort and satisfaction are our top priorities, and we're thrilled to know we achieved that during your time at the hotel. Should you have any future accommodation needs or questions, please don't hesitate to contact us directly.

2/10 Terribile

Cher

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Cher,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay.

2/10 Terribile

María

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello María,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to provide more details so we can address any concerns you may have. We value the opportunity to make things right for our guests.

6/10 Soddisfacente

Terra

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
It was trash in the toilet and trash can. But I always keep bleach when going to hotel so I cleaned it, it did make me wonder about the bedding
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Terra,We appreciate your feedback and apologize for any inconvenience you experienced. Please be assured that we take cleanliness seriously and have shared your comments with our housekeeping team for their immediate attention. Your comfort is our priority, and we hope to welcome you back for a seamless stay in the future.

6/10 Soddisfacente

Jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
3 days at La Quinta Inn
When we arrived at the hotel the front desk clerk was very nice. We got our room and the room smelled very musty and unclean. I went to the front desk and asked for another room and he said no problem. The second room was much better it was clear and it smelled good. The beds however are hard. They have a nice variety of channels on the TV and plenty of hot water in the showers. The indoor pool was big but it wasn't heated, the pool was ice cold. The hotel has breakfast from 6am to 9am and it was good. It consisted of scrambled eggs and sausage links, also you can make yourself waffles as well. Overall it was a good stay for the money.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Jason,Thank you for sharing your feedback with us. We are pleased to hear the front desk was accommodating, and you found the second room satisfactory. It's great to know you enjoyed our breakfast selection and TV channels during your stay. We appreciate your review and hope to welcome you back in the future for another enjoyable stay.

8/10 Buono

Binu

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Binu,We're delighted you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Eccellente

WINNY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello WINNY,We appreciate your positive feedback and are delighted that you had a great experience at our hotel. Should you have any further comments or suggestions, please don't hesitate to contact us. Thank you for choosing to stay with us.

10/10 Eccellente

WINNY

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello WINNY,We are thrilled to hear that you had a fantastic experience at our hotel! We appreciate your choice in staying with us and hope to welcome you back soon for another memorable stay.

10/10 Eccellente

nancy

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Servizi
Great staying
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello nancy,We're delighted to hear that you had a great stay at our hotel. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

6/10 Soddisfacente

Katye

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Katye,We appreciate you taking the time to share your experience with us. Should you have any specific feedback you'd like to discuss further, please don't hesitate to contact us directly. We value your input and hope to welcome you back in the future.

10/10 Eccellente

Shirley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Shirley,We are delighted to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another exceptional visit.

6/10 Soddisfacente

Terra

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Did not have full size mirrors. The security latch was NOT SECURED. Even when on, that was frightening.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Terra,We appreciate your feedback and will address your concerns with our team promptly. Your safety and comfort is paramount to us, and we will review our security measures accordingly. Thank you for bringing this to our attention.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a dicembre 2023
Risposta di Manager, il giorno 20 apr 2024
Hello Thomas,We are thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back in the future.

8/10 Buono

JOY

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 20 apr 2024
Hello JOY,We're delighted to hear you enjoyed your stay with us! Should you have any further feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Eccellente

Sultan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di DP, il giorno 6 gen 2024
It is always a pleasure to see that our guests enjoyed their stay with us enough to return in the future. Thank you for taking a moment to review your excellent experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.

8/10 Buono

Babette, Dike

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms were clean and the beds comfortable. Staff was great. The room did not have a rack for hanging my clothes. Or a place to set my suitcase on
Soggiorno di 3 notti a dicembre 2023
Risposta di DP, il giorno 6 gen 2024
Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. The closet was inside the long mirror. We look forward to welcoming you back for another pleasurable stay soon.

10/10 Eccellente

Kemesha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everyone was so kind the room was super clean and it smelled so good. Especially in the elevator lol. And the Jaccuizi amazing
Soggiorno di 3 notti a dicembre 2023
Risposta di DP, il giorno 6 gen 2024
Reviews just don't get any better than this one. Thank you so much for your support of our hotel and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back!

10/10 Eccellente

Frances, Garland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was truly excellent and helpful.
Soggiorno di 1 notte a dicembre 2023
Risposta di DP, il giorno 6 gen 2024
Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon.

10/10 Eccellente

Robin

Soggiorno di 1 notte a dicembre 2023
Risposta di DP, il giorno 6 gen 2024
What more can you ask for in a great stay at a hotel? We are thrilled to see that you had an excellent experience and are grateful and any comments would be welcomed. Please come back soon!

2/10 Terribile

Lorna

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
smelly, found 2" roach, barks of dogs which i didn't know hotel has a pet fee
Soggiorno di 4 notti a dicembre 2023
Risposta di DP, il giorno 28 dic 2023
Thank you so much for sharing some insight into the problems you had during your visit. We want to be your hotel of choice in Garland and hope that you consider a return trip in the future as I am confident we can do better.

4/10 Scarso

Crystal

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had to change rooms due to the first room having a horrible odor. Once we were moved to another room, we attempted to turn on the TV and it did not work. Not clean. Had to clean myself. Very noisy. Do not recommend.
Soggiorno di 1 notte a dicembre 2023
Risposta di DP, il giorno 27 dic 2023
I was terribly sorry to hear of your disappointment with our hotel and service. We pride ourselves in offering sincere hospitality, so our lapses during your stay are extremely regrettable. Your feedback is welcomed and appreciated as it allows us to positively impact future guest experiences.

10/10 Eccellente

Joel

Mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di DP, il giorno 27 dic 2023
Thank you for your thoughtful rating. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return!

6/10 Soddisfacente

Luis R

Mi è piaciuto: Condizioni e dotazioni della struttura
Air conditioner never turned on
Soggiorno di 9 notti a dicembre 2023
Risposta di DP, il giorno 27 dic 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 Scarso

L

Soggiorno di 2 notti a dicembre 2023
Risposta di DP, il giorno 27 dic 2023
I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.

10/10 Eccellente

Keith

Viaggio di lavoro
The property was clean, quiet, and the staff was friendly.
Soggiorno di 2 notti a dicembre 2023
Risposta di DP, il giorno 10 dic 2023
It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedbacks. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.

6/10 Soddisfacente

Tonya

Soggiorno di 1 notte a dicembre 2023
Risposta di DP, il giorno 27 dic 2023
Thank you for sharing a review of your recent stay.

6/10 Soddisfacente

Tom

Viaggio con la famiglia
The breakfast was sparse. Orange juice was watered down. The room was not as clean as it could have been. The carpet in the hall was very stained & seemed dirty.
Soggiorno di 1 notte a dicembre 2023
Risposta di DP, il giorno 10 dic 2023
Our associates make sincere hospitality their priority. We appreciate hearing from you. I'm sorry for any lapses in service. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We look forward to seeing you upon your return to the area.

4/10 Scarso

SONER

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff is friendly and nice but cleaning is very big issue here.
Soggiorno di 2 notti a novembre 2023
Risposta di DP, il giorno 24 nov 2023
I apologize for our lack of follow-through and assure you it was not our intent. We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

10/10 Eccellente

Ariadna

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The night manager need better communication skills. But other than that everything was great along with the breakfast.
Soggiorno di 1 notte a novembre 2023
Risposta di DP, il giorno 13 nov 2023
We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. I’ve taken note of your feedback. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.

4/10 Scarso

Jimmy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was there for 3 days and a car was broken in and the shattered window glass was never swept up. The safety lock on the door was broken and the front of the a/c was filthy. It looks like this property is going downhill fast!
Soggiorno di 1 notte a novembre 2023
Risposta di DP, il giorno 7 nov 2023
We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again.

8/10 Buono

DAREN

Soggiorno di 1 notte a ottobre 2023
Risposta di DP, il giorno 24 nov 2023
We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

10/10 Eccellente

Cindy

Viaggio con la famiglia
Soggiorno di 1 notte a ottobre 2023
Risposta di DP, il giorno 7 nov 2023
We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!