Stayed Dec. 27-30, 2022
After experiencing an awesome vacation in a 10 bedroom 10 bathroom mansion in Tierra Verde, Florida over the summer, we decided to book some time at this Plano Tx mansion with hopes of capturing some of the enjoyment we experienced over the summer. Needless to say, our hopes were quickly dampened upon arrival.
1. Dirty Linen/Towels Issue: Dirty linen was left in the laundry chute in the Laundry room. We also found dirty linen and a few dirty towels on the floor in the closet just outside the Master Suite. Also a pair of men’s underwear was left in one of the drawers in the Master Bedroom.
2. Master Suite Heating Issue: The temperature was mid 40s on arrival date. We could not get the heat to stay on in the Master Suite. Management informed us they would have someone come out the next morning to fix the heating issue. We ended up purchasing two heaters from Home Depot to heat the Master Suite. Someone did come out the next morning to fix the heating issue.
3. Dirty Kitchen: We ended up wiping down the kitchen which had crumbs on the counters and island. We also ended up sweeping the kitchen floor and cleaning up a dried up ketchup spill. We wiped down the refrigerator which had spills. The freezer had some left over food and a large spill in it that was cleaned up.
4. Bathrooms Missing Towels: All five of the bathrooms had no washcloths and a few bath towels. We did find some bath towels and very few good washcloths still drying in the dryer. There were enough bath towels in the dryer which we folded and placed in each of the bathrooms. We ended up purchasing washcloths from a nearby Costco to ensure each guest had an adequate supply.
5. Theater Room Cleanliness Issues: We ended up wiping down the seats in the theatre room due to makeup being on some of the seats. We also cleaned trash out of the cup holders.
This beautiful mansion is in great need of some TLC. It really needs a deep cleaning: Shampoo the carpet throughout, Clean the floors, Wipe down the furniture and drawers, Fix the shower flooring in the bedroom down the hall from the workout room., etc.
A little more decorum and amenities in a home this size wouldn’t hurt. It feels more like a shell of a home instead of being in a home away from home. We truly hope this place will be a better experience for future customers!