Dear JO, Thank you for reviewing our hotel. We are pleased to know your overall stay was satisfactory, and we appreciate knowing where we can improve. Please accept our apologies for the inconvenience. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Abby, Your stay with us is appreciated, along with your taking the time to leave your review. It was good to read what you liked about your visit. We are here to ensure you have a pleasant stay every time; therefore, we regret not meeting some of your expectations. We'd be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Jeremy, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Stephanie, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Jkam, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. Yet, we do provide designated smoking areas for guests outside the building. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management

Dear Meredith, Thank you for taking the time to share your experience with us. We regret your disappointment with your visit rate and sincerely apologize for any inconvenience caused. Please allow us to look into this further. Meanwhile, to ensure you receive the best possible assistance, we recommend reaching out to the hotel with any additional queries or concerns. We will be more than happy to help you out. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

Dear Gretel, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Further, your remarks about the need to update are passed to our concerned individuals for the following action plan. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Erin, Thank you for your kind review of Extended Stay America. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! We offer more apartment-like amenities since many of our guests stay with us for weeks and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, as well. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Kendrick, Thank you for choosing us. Providing clean and comfortable accommodation is one of our top priorities, and we wish your room's condition could have been spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return so we can make it up on a future visit.Sincerely,Hotel Management

Dear Frank, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Joy, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance. However, we hope you will accept our apologies for the noise concerns during your stay. We are grateful for all of your feedback, and we hope you will return for a much-improved experience.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value your comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please accept our apologies, as we never mean to disappoint you in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely,Hotel Management

Dear Crawford, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues you experienced. We understand the importance of a clean, comfortable, and smoke-free environment. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Cristi, Thank you for staying with us. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our housekeeping team. We would love another opportunity to show you the great visit we are known for, which you deserve. Thank you once again for your feedback.Sincerely,Hotel Management

Dear Guest, We thank you for sharing your heartfelt thoughts and for giving our hotel such a nice review! Our team strives to provide excellent service, and we are pleased to see you had a great family vacation. Once more, thank you for reaching out to tell us about your stay at our Extended Stay America! We hope to see you again soon the next time you visit this area. Reviews like yours make it all worthwhile!Sincerely,Hotel Management

Dear Nathan, Thank you for being our guest and for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Triniti, We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we are disappointed that this was your experience. We are committed to ensuring this does not happen again and are grateful for your patience during your stay with us. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Alexis, Thanks for the review of your recent stay at Extended Stay America. We're glad to hear that you found our hotel's price to be appealing. We strive to offer competitive rates while maintaining the quality of our services. It's great to know that you found the pricing to be satisfactory. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Management

Dear Elizabeth, Thank you for being our guest. We are glad that, overall you were pleased with your stay. It is always encouraging to receive positive feedback, particularly when it comes to our valued guests. In addition, please know that your comments regarding the room have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jeana, Thank you for being our guest. We are sorry for not providing you with a relaxed and comfortable stay. We understand your disappointment with the bed and bedding in your room, which impacted your sleep. Our guests and their recommendations are valuable, and we will share your comments with our leadership team for improvement. Our housekeeping team is working efficiently to keep the rooms fresh and clean; therefore, we regret the smell concerns that you encountered. We will address this on a priority basis so our other guests are unaffected. On the other hand, we are glad our price and location were a joyful part of this trip. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Ford, Thank you for choosing us. We are sorry for not meeting your expectations. We understand the importance of having a fresh and clean room that sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure we address this appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Patrick, We hope that you enjoyed your stay overall, and we would love another opportunity to welcome you back for a flawless experience.Sincerely,Hotel Management

Dear Sarah, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to leave your feedback. Our team strives to provide well-maintained and clean accommodations for every guest so they have a pleasant stay. However, we seem to fail and disappoint you in some areas, making you feel undesirable to return. We apologize for not meeting your expectation and will share your feedback with all the staff; so that we can work harder to achieve a higher level of cleanliness, better service, and smooth maintenance moving forward. We are committed to improving our hotel and implore you will consider it for a future visit.Sincerely,Hotel Management

Dear Lora, We thank you for your recent stay and for taking the time to post your review. We do apologize for the inconvenience that you faced in regard to the microwave during your visit. We will share your feedback to ensure it is in a better condition to use. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Cory, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again.We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve.Sincerely,Hotel Management

Dear Javan, We thank you for your recent stay and for taking the time to post your review. We do apologize for the inconvenience that you faced during your visit. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.SincerelyHotel Management

Dear Nanci, Please accept our apologies for the issue with the air conditioning during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing.Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management

Dear John, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your constructive feedback as it helps us plan for the future. We hope we have an opportunity to restore your confidence in us. Sincerely,Hotel Management

Dear Guest, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management