Esterni

Recensioni per Best Western Denver Southwest

2.5 out of 5
Best Western Denver Southwest
3440 S Vance St, Lakewood, CO

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 527 su 1005 recensioni" "
Valutazione di 8 - Buono. 288 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 84 su 1005 recensioni" "
Valutazione di 4 - Scarso. 56 su 1005 recensioni" "
Valutazione di 2 - Terribile. 50 su 1005 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Natalie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved hot tub
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia, personale e servizio, servizi
There was no hot water in the morning
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Monica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I loved staying at this Best Western! I am a Germaine, and it was clean.
Soggiorno di 4 notti ad aprile 2024

8/10 Buono

Anna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The guy at front desk was friendly, explained that their system was down so he couldn't look up our reservation but was able to get us a room. Their king bed looked more like a queen. Wish they served breakfast longer
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Joshua

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very friendly and inviting. They went out of their way to make sure we had a great experience. We will be back!
Soggiorno di 3 notti ad aprile 2024

4/10 Scarso

Shawn Deen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our only problem was the hotel was very loud doors seem to slam all night long. We were by an exit on the second floor, so maybe the exit door was slamming or the other guest were slamming their doors. We were there for sleep three nights, barely slept any of them, great food was good was good
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Rachael, Colorado Springs

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The dinosaur theme is beyond just artistic. For the dinosaur fan, there are fossils on loan from the Morrison Museum, there are murals from museums, and drawings on the room walls from original paleo-artists. This place is unbelievably cool.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Tara Melissa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So many good restaurants around. Someone kept dropping nails in the parking lot so my husband kept picking them up so no one’s tires got popped. Will be back for the dinosaurs! Please don’t serve super thin bacon. Staff was very friendly and responded quickly to maintenance issue.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Sonia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is an older property which has been very well maintained. Our stay of 7 days went very smoothly with no unexpected charges. Excellent management. Breakfast was the usual waffles, eggs, fresh fruit, etc. I would recommend this hotel to my friends.
Soggiorno di 7 notti a marzo 2024

10/10 Eccellente

Tyra, surrey

Mi è piaciuto: Pulizia
Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Amanda

Viaggio con la famiglia
Great place to stay and the dinosaur theme was a fun bonus. Very clean rooms and friendly staff. Hot breakfast was decent, too. We’ll stay here again.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Monica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Mylita

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Very bad customer service experience at the check out. This stay was work related. Had a morning meeting in town and was not sure if I can make it by 11 am check out time. Explained situation and asked if I could leave a small cary on at the desk. Was told a simple “no” without any explanation, then asked if I could extend the checkout time by 30-60 min. The answer was “you can buy one more full stay” Checked out by 8:30 am and the front lady was on the phone with her family or friends the entire time.

10/10 Eccellente

Thomas, Harlingen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Aric

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Relaxing
Soggiorno di 4 notti a febbraio 2024

8/10 Buono

Denise, Keystone Heights

Mi è piaciuto: Pulizia e personale e servizio
The dinosaur theme was a pleasant surprise! Nice staff, interesting decor. I had a problem with a door that didn't open easily because "it's been broken for awhile" and the bar was closed because they didn't have a bartender. Not a bad place to stay for a night or two.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean rooms
Soggiorno di 7 notti a febbraio 2024

6/10 Soddisfacente

Arleen

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A fun hotel especially if you are into dinosaurs! Staff was very nice and helpful. Property is somewhat dated and not as clean as it should be. Expedia description of the room was not what it actually is.
Soggiorno di 3 notti a febbraio 2024
Risposta di -Vivian Assistant General Manager, il giorno 10 feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be very nice and helpful, and we appreciate your positive remarks about our dinosaur-themed ambiance.We apologize for any inconvenience caused by the dated appearance of our property and any cleanliness issues you encountered during your stay. Please rest assured that we take all guest feedback seriously and are committed to addressing these concerns promptly to ensure a more enjoyable experience for all our guests.Regarding the discrepancy between the room description provided by Expedia and the actual accommodations, we understand the frustration this can cause and will work closely with our booking partners to ensure accurate descriptions are provided to avoid any future discrepancies.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve.Thank you once again for choosing to stay with us.

8/10 Buono

Jean-Loup

Viaggio di lavoro
Mi è piaciuto: Servizi
Good
Soggiorno di 2 notti a febbraio 2024
Risposta di -Vivian Assistant General Manager , il giorno 5 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Buono

Rocci

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was really convenient for us and we were surprised to be so close to a Planet Fitness.We thought breakfast was convenient and pretty good. There was a different special each day. The only reason for conditions 4 star, hallways&rooms a little dated.
Soggiorno di 3 notti a gennaio 2024
Risposta di -Vivian Assistant General Manager , il giorno 1 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Scott

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay.
Great location and staff.
Soggiorno di 1 notte a gennaio 2024
Risposta di - Vivian Assistant General Manager , il giorno 1 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Julienne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Great hotel. Clean and comfortable. Pool area was nice. Heated in January. I would stay here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di -Vivian Assistant General Manager , il giorno 30 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Joanna Marie

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Adrienne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dino-myte hotel!
The Dinosaur Hotel is so much fun! They have a paleontologist come do chats in the lobby and the lobby is full of fossils and other Dino ephemera. They have a hot breakfast, but some items were running low on stock, which was kind of a bummer, but I understand! The heated pool and hot tub were a special bonus and super fun. We came for the dinosaur decorations and theme. My only concerns had to do with details online: there’s no longer a restaurant, just the complimentary breakfast. We also booked a king suite, and they only had a queen suite available. The bed and pillows were comfortable and everything was clean. Staff was polite and friendly.
Soggiorno di 2 notti a gennaio 2024
Risposta di -Vivian Assistant General Manager , il giorno 29 gen 2024
Thank you for taking the time to share your experience at The Dinosaur Hotel. We're delighted to hear that you found our establishment to be enjoyable, especially with our paleontologist chats and the extensive dinosaur-themed decor in the lobby. It's wonderful to know that you appreciated the unique features we offer, including the heated pool and hot tub.We sincerely apologize for any inconvenience caused by the low stock of certain breakfast items during your stay. Your understanding is greatly appreciated, and we assure you that we are actively working to address this issue to ensure a more consistent experience for our guests in the future.Regarding your feedback about the details provided online, we apologize for any confusion regarding the restaurant and suite availability. We will review and update our online information promptly to reflect the changes accurately. Your input is invaluable as we strive to provide clear and transparent communication to our guests.While we regret that a king suite was not available during your visit, we hope that the comfort and cleanliness of the queen suite met your expectations. Your kind words regarding our staff's politeness and friendliness are truly appreciated, and we will ensure that your commendations are shared with the team.Once again, thank you for choosing The Dinosaur Hotel for your stay. We hope to welcome you back in the future and provide you with an even more memorable experience.

2/10 Terribile

Amber

Soggiorno di 1 notte a gennaio 2024
Risposta di -Vivian Assistant General Manager , il giorno 27 gen 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Eccellente

Leonardo, Miami

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my time there
Soggiorno di 4 notti a gennaio 2024
Risposta di -Vivian Assistant General Manager, il giorno 27 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Douglas, Denver

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di -Vivian Assistant General Manager, il giorno 25 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Scarso

Yusi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
No help
I had a two night reservation. When i arrive the lady tells me i have 2 bookings i confirmed i only made one. The following day when we come back they inactivated my room key saying i only had made reservations for 1 night. I sent them email confirmation they insisted the couldn't find my booking # which made no sence cause i checked in with the same booking number. They were useless in trying to figure it out.
Soggiorno di 2 notti a gennaio 2024
Risposta di -Vivian Assistant General Manager , il giorno 22 gen 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Providing a seamless and enjoyable stay is our top priority, and it's disheartening to hear that we fell short of your expectations.We understand the frustration caused by the issues with your reservation and the challenges you faced when trying to resolve them. Your concerns have been shared with our team, and we are actively investigating the situation to identify and address the root causes to prevent a recurrence.We appreciate your patience and cooperation in providing email confirmation and other details to assist in the resolution process. Rest assured that we are taking corrective measures to ensure better communication and coordination among our staff to avoid such discrepancies in the future.Our commitment is to deliver exceptional service, and your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to serve you in the future and showcase the improvements we are implementing.If there is anything specific you would like us to address or if you have further details to share, please feel free to reach out to our guest relations team. We genuinely value your feedback, and your satisfaction remains our utmost priority.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding.

10/10 Eccellente

Linda K

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff responded quickly to a noise complaint. Problem resolved.
Soggiorno di 1 notte a gennaio 2024
Risposta di -Vivian Assistant General Manager, il giorno 21 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Reach out!

10/10 Eccellente

Paul, Simi Valley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very helpful - check in, check out, breakfast. Hotel was quiet, comfortable.
Soggiorno di 2 notti a gennaio 2024
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Videsh dillon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Second time in Colorado and second time staying here. Love it! Perfect!! Every time we are back, this is our home
Soggiorno di 5 notti a gennaio 2024
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terribile

samantha

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don’t stay here
Outdated dirty and hotel staff go in your room even when you put do not disturb! Very creepy and disturbing
Soggiorno di 3 notti a gennaio 2024
Risposta di Vivian, il giorno 19 gen 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We take all guest reviews seriously, as they provide valuable insights into areas where we can improve our services.We understand the importance of privacy and the significance of the "Do Not Disturb" sign. Rest assured that we will thoroughly investigate the issue you raised regarding our staff entering your room despite the indication not to do so. This behavior is certainly not in line with our standards, and we will take appropriate measures to ensure it does not happen in the future.Regarding concerns about the room's condition, we appreciate you bringing this to our attention. We are committed to maintaining a clean and comfortable environment for our guests, and we will address any issues promptly to ensure a more pleasant experience for our future guests.If you could provide us with additional details, such as the dates of your stay and the room number, it would greatly assist us in our investigation and resolution process. Please feel free to reach out to our customer service team directly at [contact information] so that we can address your concerns more effectively.Once again, we apologize for any discomfort you may have experienced and appreciate your understanding as we work to rectify the situation. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best, Best Western!
When we come to Denver to visit family we always stay at this hotel. The staff are great, the accomadations are just what we need and the breakfasts are pretty darn good! The dinosaur theme of the hotel is so unique, educational and well done! The heated pool is so nice and clean and well maintained. If you have young children interested in dinosaurs this will be an awesome place to stay!
Soggiorno di 3 notti a gennaio 2024
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Ryan, greeley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beds were veryr comfortable
Soggiorno di 6 notti a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Buono

Arturo, Houston

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The front desk staff and breakfast servers were very pleasant. The hotel was in the vicinity of a neighboorhood and behind an auto service business, but the highway was easily accesible. The parking lot was well lit at night, and housekeeping staff were nice. The hotel was dated and room furniture could use an update.
Soggiorno di 3 notti a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Buono

Victor

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The theme of the hotel is awesome, the dino theme is very interesting
Soggiorno di 3 notti a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Suzanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beat heated pool ever!
Absolutely loved the location and the heated outdoor pool and jacuzzi. Didn't eat breakfast but smelled amazing. Coffee was great. Felt that thw king sized bed (we had a suite), was small.. smaller than a queen.... but totally enjoyed our stay and especially the fact that they are sog friendly. We wouls definitely stay again!
Soggiorno di 2 notti a dicembre 2023
Risposta di -Vivian Assistant General Manager , il giorno 1 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Soddisfacente

Rekha

Soggiorno di 1 notte a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
The hotel was clean, staff were friendly and hot breakfast was included- that hits my marks for being satisfied with a hotel. But the thing that's really cool here is the heated outdoor pool in the courtyard that was actually open December 30th.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Scarso

Reggie

Viaggio con la famiglia
When we arrive to the property the hotel hallways and rooms were freezing cold so me and my family had to wait 3 hours before we could shower because the hotel room was freezing cold. Then the next day me and my wife and kids went to attend breakfast in the lobby and they had two employees serving breakfast so you couldn't Serve Yourself so I took it they was doing portion control.
Soggiorno di 1 notte a dicembre 2023
Risposta di -Vivian Assistant General Manager, il giorno 17 gen 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable and enjoyable experience for our guests, and it is disheartening to learn that we fell short of your expectations.We regret any discomfort caused by the temperature of the hotel hallways and rooms. Our team is committed to ensuring a pleasant stay for all guests, and we will certainly investigate and address the heating concerns to prevent such issues in the future.Additionally, we appreciate your feedback regarding the breakfast service. We strive to provide a seamless and enjoyable dining experience, and we apologize if the arrangement with our staff serving breakfast did not meet your expectations. We will review our service procedures to identify opportunities for improvement.Our guests' satisfaction is our top priority, and we would welcome the opportunity to make amends for any shortcomings you encountered. If you could provide more details about your stay, such as the date and room number, it would assist us in addressing these issues more effectively.Once again, we apologize for any inconvenience and appreciate your valuable feedback. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Eccellente

Daniel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e servizi
Risposta di -Vivian Assistant General Manager , il giorno 10 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful and the breakfast was great.
Soggiorno di 7 notti a dicembre 2023
Risposta di -Vivian Assistant General Manager , il giorno 1 feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Favorote hotel of my roadtrip so far
Love this hotel, wasnt expecting the dino theme but made the experience that mich more fun. Looking forward to going back again soon! Great staff, best atmosphere.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I must say the breakfast offering is by far the best "included breakfast" as compared to other hotels! The woman in the breakfast room, and Paul were very welcoming, kind, energetic, and great people!! It might seem like a small thing, but they really helps give the mornings a fantastic start!! Because of them (and the breakfast options), we will stay at this hotel again when we come back to the Denver area.
Soggiorno di 7 notti a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Rebecca

Soggiorno di 2 notti a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Donald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We didnt make it to your hotel until 3 am. My wife was elated by the wonderful archeological experience walking through the hotel. The room was clean and modern. The wonderful paintings in our room followed the theme. Thank you for the affordable, clean, safe and smile creating stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Josh

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Genuine Hospitality
Staff always sets the mood. The welcoming of customers and genuine interest in their needs, accommodations and opinions makes you feel right at home. It starts with the owner and resonates through the staff and to the customers. This is a well run hotel with an obvious sense of camaraderie amongst its employees.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Buono

ana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nicely decorated. Staff very helpful
Soggiorno di 6 notti a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

tammy

Soggiorno di 1 notte a dicembre 2023
Risposta di -Vivian Assistant General Manager, il giorno 17 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 3039895500. ext 304 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!
Our stay was great. The room was nice and clean. My boyfriend really enjoyed the hot tub, and said the staff were nice. The dinosaur theme in the lobby was so cool! I also enjoyed the Denver omelet was delicous, and the server was friendly as well.
Soggiorno di 1 notte a dicembre 2023
Risposta di Vivian, il giorno 19 gen 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.