Una scrivania, tende oscuranti, ferro/asse da stiro, Wi-Fi gratuito

Recensioni per Days Inn by Wyndham Dickinson TX

2 out of 5
Days Inn by Wyndham Dickinson TX
3710 Gulf Fwy, I-45 Exit 19, Dickinson, TX

Recensioni

6,2
Valutazione di 10 - Eccellente. 126 su 643 recensioni" "
Valutazione di 8 - Buono. 160 su 643 recensioni" "
Valutazione di 6 - Soddisfacente. 121 su 643 recensioni" "
Valutazione di 4 - Scarso. 89 su 643 recensioni" "
Valutazione di 2 - Terribile. 147 su 643 recensioni" "

6,4/10

Pulizia

6,6/10

Personale e servizio

5,6/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Pedro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The options to eat are great and walking distance
Soggiorno di 5 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 29 apr 2024
Hi Pedro,We are delighted to hear that you enjoyed the dining options within walking distance of our property. Providing convenient access to a variety of dining choices is important to us, and we're glad that you found the options to be great. Thank you for sharing your positive experience, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Terribile

Greg

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Charged me an additional $100. Said it will be refundable on checkout n
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 27 apr 2024
Hi Greg,I regret any inconvenience caused by the additional charge. Please know that our policy requires a 100 damage deposit which is refundable after check-out, and this is to safeguard the property against any damage. It is stated at the hotel and on the website as well. If you have any queries regarding this issue, please call up the property for further assistance.

6/10 Soddisfacente

Alvin

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Staff very unpersonable
Soggiorno di 12 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 24 apr 2024
Hi Alvin,Providing warm and welcoming service is important to us, and we regret if we fell short of your expectations in this regard. Your feedback is valuable, and we'll address this issue with our team to ensure a more personable experience for all our guests in the future.

8/10 Buono

Alyssa

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Front staff was very friendly. Room was missing the mini fridge, but had a microwave at least. The A/C didn't seem to get the room as cold as we'd like either but it was manageable. For the price it was a place to sleep and it did its job well enough.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Hi Alyssa,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Soddisfacente

Gabriel

Viaggio con la famiglia
This location had a gas station and a MacDonald's within a one to two minute walking distance. This location does not really nave a continental breakfast, all they have is a small coffee area with granola bars.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 10 apr 2024
Hi Gabriel,We are pleased to hear that our hotel's location near a gas station and McDonald's was convenient for you. However, we regret any inconvenience regarding our breakfast offerings. We appreciate your feedback and will take it into consideration as we strive to improve and better meet the needs of our guests.

8/10 Buono

Rodney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a great location. Right off the highway for a stop on our way.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi Rodney, Thank you for your feedback! We're glad to know that you liked our hotel's proximity to the highway. Being conveniently located near major routes can make traveling easier for our guests. If you have any other comments or suggestions, we'd love to hear them. We hope to have the pleasure of welcoming you again.

8/10 Buono

Greta

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Everything was great, the service and the attention, but the only thing is that the floors were so dirty. It was obvious that they didn’t properly cleaned them. My white socks turned brown just for going to the bathroom from the bed one time. I guess the cleaning lady was avoiding it because that dirt was from some time ago. Otherwise, everything was good.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Hi Greta,We are thrilled to hear that you had a great experience with our service and attention to detail. However, we apologize for the issue with the cleanliness of the floors. We'll address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future.

6/10 Soddisfacente

kavinilavu

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Room was okay but breakfast is very horrible they not even have a bread. Please don’t consider this hotel if you’re looking for stay and breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 16 mar 2024
Dear Guest,I apologize for the disappointment regarding the breakfast during your stay. Your feedback is valuable, and we will address this issue to improve our offerings. We appreciate your honesty and hope that you will consider giving us another chance to provide you with a better experience in the future.

2/10 Terribile

Katie

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Avoid this place. They will refund your expedia amount and charge more to your CC. You also have to pay more, (20$ an hour) for an early check-in or check-out. There is no place to sit, if you choose not to pay for the early-check in. They will ask you to say outloud your card 4 digit access numbers if paying for anything. This room was disgustingly dirty with 0 amenities. 2 different MEN open our room door with their own key card and without prompt after we payed for early check in. One had to put up a new shower curtain and the other just apologised and closed the door. I was in disbelief and could not leave the proprty due to funds and luggage. I slept in my clothes ontop of the bed with a weapon nearby just incase.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 15 mar 2024
Hi Katie,Thank you for sharing your review. We apologize for any inconvenience you may have experienced. This is not typical of our guests' experiences at our property. We have brought this issue to the attention of our management team. If you still have any concerns, please call up the property for further assistance.

4/10 Scarso

Timothy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Lousy Internet! No place to hang clothes!
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 14 mar 2024
Hi Timothy,We apologize for the inconvenience caused by the internet and the lack of hanging space for clothes. We will share your feedback with our team for improvements. We value your business and appreciate you choosing us. Hope to have the chance to serve you again on your next visit.

8/10 Buono

Melissa

Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 30 mar 2024
Hi Melissa,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Eccellente

Nhan

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was excellent.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 5 mar 2024
Hi Nhan,Thank you for recognizing our dedication to customer service. We're committed to providing the best experience possible. We can't wait to welcome you back for another exceptional stay.

2/10 Terribile

Jeremy

Non mi è piaciuto: Personale e servizio
The property was great. It was the staff that had the issue. They had four rules posted on the window that they asked us to follow. Even if you follow those rules to an exact t, they will find a way to steal money from you.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 5 mar 2024
Hi Jeremy,Thank you for sharing your feedback with us. After conducting a thorough investigation with our management team, we regret to inform you that your assertion is incorrect. It has come to our attention that there were indications of weed usage in your room. Please be reminded that according to our property policy, smoking is strictly prohibited in the rooms, and designated smoking areas are provided for our guests' convenience, as mentioned on our website and third-party channels.

2/10 Terribile

Montrey

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 5 mar 2024
Hi Montrey,We apologize for any inconvenience you may have experienced during your visit. Please provide us with specific details about any areas of dissatisfaction so that we may address them and make necessary improvements. Our goal is to provide better service for you in the future.

2/10 Terribile

Mark

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Mark,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Eccellente

Joann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 19 feb 2024
Hi Joann,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terribile

Courtney

Soggiorno di 7 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 20 mar 2024
Hi Courtney,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terribile

Steven

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The remote to the TV dint work. Theres no buttons on the TV to change it feom HDMI to normal TV. The phone diesnt work at all. It was all broken up and the cord was cut. So if you had a emergency and your cell was dead, you be out of luck. The saftey latch on the door was missing or broke. However, the bed was comfortable. Clean towels.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 15 gen 2024
Hi Steven,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 Soddisfacente

Courtney

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 9 gen 2024
Hi Courtney,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

10/10 Eccellente

Phillip

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location.. everything is nearly in same parking lot.. convenient store and McDonald's etc
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 27 dic 2023
Hi Phillip,We're thrilled to hear that you found our location convenient, with easy access to restaurants and shops nearby. Our team takes great pride in providing a seamless experience for our guests, and we're delighted that you enjoyed your time with us. Thank you for your kind words, and we look forward to hosting you again in the future.

2/10 Terribile

Zion

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Water is stinky, did not change sheets for TEN whole days, freezer didn’t freeze, fridge had mold in it, walked into our room constantly. There were holes in the furniture, it smelled like it hadn’t been cleaned in over a long period of time. I was disgusted, I had to go and buy my own can of Lysol and cleaning supplies to TRY and enjoy my stay. Inconvenient housekeeping.
Soggiorno di 10 notti a novembre 2023
Risposta di Sophia CSR, il giorno 7 dic 2023
Hi Zion,I sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Buono

Mathieu

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Overall it’s fine. The bathroom vent was non functioning and cleanliness was what you would expect. Would stay again.
Soggiorno di 2 notti a dicembre 2023
Risposta di Sophia CSR, il giorno 7 dic 2023
Hi Mathieu,Thank you for your feedback, and we appreciate your understanding. We apologize for any inconvenience regarding the non-functioning bathroom vent and any cleanliness concerns you may have encountered. Your comments are valuable, and we will address these issues to ensure a more comfortable and enjoyable experience for future stays.

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a novembre 2023
Risposta di Sophia CSR, il giorno 28 nov 2023
Hi Luis,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terribile

Victor

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They didn't want to accommodate a wheelchair user
Soggiorno di 1 notte a novembre 2023
Risposta di Sophia CSR, il giorno 21 nov 2023
Hi Victor,We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 Terribile

Timothy

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I found a box of enemas in the drawer and on was used Laying in the drawer!
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 14 nov 2023
Hi Timothy,I sincerely apologize for the discomfort and inconvenience you experienced during your stay. This is certainly not the standard we aim to uphold, and I assure you that we take your feedback seriously. I will address this matter with our housekeeping team to ensure proper protocols are followed, and we'll take immediate steps to investigate and rectify the situation. If there's anything more you'd like to share or if we can assist you further, please feel free to reach out to the property.

10/10 Eccellente

Ricky

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Sophia CSR, il giorno 9 nov 2023
Hi Ricky,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 Buono

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room appeared to be recently remodeled and was in good shape. The phone did not work and the shower drained a little slow. The A/C unit cooled well and the bed was comfortable.
Soggiorno di 1 notte a ottobre 2023
Risposta di Sophia CSR, il giorno 18 ott 2023
Hi Paul,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our recently remodelled room in good condition and that you enjoyed the comfort of our bed and the effectiveness of our A/C unit. We appreciate your valuable input and look forward to welcoming you back for an even more enjoyable stay in the future.

8/10 Buono

Roland

Soggiorno di 2 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 6 nov 2023
Hi Roland,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Soddisfacente

Megan

Non mi è piaciuto: Pulizia e personale e servizio
Meh at best
There were drops of blood on our comforter The mattress was heavily stained The coffee maker didnt work There was no iron The shower drain was heavily clogged
Soggiorno di 2 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 16 ott 2023
Hi Megan,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Terrible customer service
Soggiorno di 3 notti a ottobre 2023
Risposta di Sophia CSR, il giorno 8 ott 2023
Dear Guest,I'm genuinely sorry to hear that you had experience with our customer service. This is certainly not the impression we aim to leave with our guests. We take your feedback seriously and will be reviewing our service procedures to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future.

8/10 Buono

Whitney

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
The front desk area is under construction, the property on the outside could use some landscaping to upgrade the curb appeal. Our room was nice and clean we had 3 beds in our room which was awesome for our family. We did utilize the pool which was clean and comfortable to swim in. We will stay here again in the future.
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 27 set 2023
Hi Whitney,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found your room clean and comfortable and that the pool met your expectations. We apologize for any inconvenience caused by the construction in the front desk area and appreciate your understanding as we work to improve our facilities. Your suggestion regarding landscaping is duly noted, and we'll take it into consideration for future enhancements. We look forward to welcoming you back on your future visits. Your continued support is greatly appreciated.

8/10 Buono

Isaias

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay over all but tv didnt had any channels or cable
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 25 set 2023
Hi Isaias,Thank you for taking the time to share your feedback. We're glad to hear that you had a generally good stay with us. However, we apologize for the inconvenience you experienced with the TV channels. We understand how important entertainment is for our guests, and we're working to rectify this issue promptly. Your input is valuable to us, and we appreciate your understanding. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.

2/10 Terribile

Tommie

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was no continental breakfast, no shampoo, staff hard to reach, staff was rude, and I had to go get another hotel room. I am a business owner that has help staying at different hotels in the area on occasion throughout the year, and will refuse to have my guys, stay there again. I will double a night stay to keep from staying there.
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 22 set 2023
Hi Tommie,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Scarso

Jeff

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 20 set 2023
Hi Jeff,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Eccellente

Mathieu

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very nice staff.
Soggiorno di 2 notti a settembre 2023
Risposta di Sophia CSR, il giorno 11 set 2023
Hi Mathieu,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

6/10 Soddisfacente

Jimmy

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Was very close to fast food places.
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 10 set 2023
Hi Jimmy,That's convenient! Having fast food options nearby can be a real plus, especially for travellers looking for a quick and easy meal option. It sounds like the location worked out well for you. If you have any other comments or questions, feel free to share!

6/10 Soddisfacente

Tamauj

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The place is good if you just need somewhere to stay as you are just passing through, the lobby was closed, the attendant was not present and had to be summoned, and the room had damage that requires maintenance. However the bed and shower appeared clean, and the AC worked, so we made the best of it. Also must be mentioned that they offered a honey bun to replace breakfast with the lobby being closed, not sure what to make of that.
Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 10 set 2023
Hi Tamauj,Thank you for sharing your experience. It sounds like your stay was a bit mixed. It's good to know that the essentials like the bed and shower were clean, and the AC was functional. However, it's concerning that there were some maintenance issues and a lack of presence from the attendant. Your feedback is valuable and can be helpful for both the hotel and future guests. If there's anything else you'd like to share or if you have any further questions, feel free to let me know.

10/10 Eccellente

Louis

Soggiorno di 1 notte a settembre 2023
Risposta di Sophia CSR, il giorno 10 set 2023
Hi Louis,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

10/10 Eccellente

Freddie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was quiet place nice but did not like fridge did not work right.
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 31 ago 2023
Hi Freddie,We're glad to hear that you enjoyed the peaceful environment during your stay. However, we're sorry to learn about the inconvenience you faced with the fridge not functioning properly. Your comfort is our priority, and we apologize for any disruption this may have caused. Our maintenance team will promptly address the fridge issue to ensure that it's working perfectly for our future guests. Thank you for bringing this to our attention, and we hope to welcome you back for an even more enjoyable experience in the future.

8/10 Buono

Jordan

Soggiorno di 2 notti ad agosto 2023
Risposta di Sophia CSR, il giorno 31 ago 2023
Hi Jordan,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 Eccellente

Miguel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Newly renovated. Only issue I had was the mattress being so new it was really stuff and hard to get comfortable on (which isn’t the properties fault)
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 3 set 2023
Hi Miguel,We are delighted to hear that you appreciated our newly renovated rooms. We understand your concern about the firmness of the new mattress, and we appreciate your understanding that this is not within our control. Your feedback is valuable, and we hope that despite this minor issue, you had an overall pleasant stay. Hope you will return in the future, we'll do our best to accommodate your preferences and ensure a comfortable experience. Thank you for choosing our property, and we look forward to welcoming you back.

4/10 Scarso

Alejandro

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was dirty, room smell very humid had holes on the wall and roof
Soggiorno di 2 notti ad agosto 2023
Risposta di Sophia CSR, il giorno 28 ago 2023
Hi Alejandro,We deeply regret the dissatisfaction you experienced during your stay. We apologize for the cleanliness issues and the condition of your room. Your comfort and satisfaction are important to us, and we take your feedback seriously. Please know that we're addressing these concerns with urgency to ensure improvements in our facilities. Your feedback helps us enhance our guest experience, and we hope you'll consider giving us another opportunity to provide you with a more pleasant stay in the future. Thank you for sharing your observations.

10/10 Eccellente

Julius

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Sophia CSR, il giorno 12 set 2023
Hi Julius,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

8/10 Buono

Avi

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
El hotel esta en remodelacion por eso el cuarto estaba muy bien... Pero tenia el inidoro entapado La tina de baño entapada Las ropa de cama sucia La cafetera sucia Nunca me dieron toallas limpias .
Soggiorno di 3 notti ad agosto 2023
Risposta di Sophia CSR, il giorno 14 ago 2023
Hi Avi,Thank you for sharing your experience with us. We appreciate your understanding regarding the ongoing remodelling, and we're glad to hear that you found the room satisfactory. However, we deeply apologize for the inconveniences you faced, including the issues with the toilet and bathtub, the cleanliness of the bedding and coffee maker, as well as the oversight with clean towels. This is not the standard we uphold, and we're committed to addressing these concerns to ensure a better and more comfortable stay for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.

10/10 Eccellente

Bessie

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 4 ago 2023
Hi Bessie,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

4/10 Scarso

Chasatie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a luglio 2023
Risposta di Sophia CSR, il giorno 2 ago 2023
Hi Chasatie,Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

6/10 Soddisfacente

Ana

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a luglio 2023
Risposta di Sophia CSR, il giorno 29 lug 2023
Hi Ana,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terribile

Rene

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I did the reservation and paid it, when I arrived they just told me it was overbooked and I had no room to stay that night .....
Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 26 lug 2023
Hi Rene,We regret the inconvenience you faced. Please know that, unfortunately, third-party reservation sites are not managed by the property. We do not have any control over these sites, but if the reservation didn't go through, you can reach out to the property's front desk for further assistance.

10/10 Eccellente

Jonathan

Soggiorno di 1 notte a luglio 2023
Risposta di Sophia CSR, il giorno 14 ago 2023
Hi Jonathan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Scarso

Rhonda

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Extreme disappointment!!!
Employees were rude! I had my service animal with me and they complained about where I took them out to potty. They wanted me to take them to the end of the property. Normally I would not have a problem with that but…..I had taken them to said location and was attacked by fire ants and had to go to urgent care for treatment. When I explained the situation, I was told “sorry, but that’s where you need to take them!” Absolutely no concern of dozens of ant bites. Next, floor of room was dirty. I cleaned it myself so I could walk on it without the bottom of my feet being covered in whatever was on the floor. Also, fire alarm had no battery or cover. Good thing there wasn’t a fire. I travel to this area often and I can guarantee I will never step foot on their property again. I hope that they improve their attitude, treat the ant infestation and make sure property is up to code. I believe it’s against the law to have non-working fire alarms. Below are pictures of fire alarm violation and swollen foot with ant bites.
Soggiorno di 7 notti a luglio 2023
Risposta di Sophia CSR, il giorno 26 lug 2023
Hi Rhonda,We sincerely apologize for the inconvenience you experienced due to the ant bites. We were unaware of the ant pile, and we regret that it affected your stay. Additionally, we are sorry that the fire alarms were not working in your room, as some guests had tampered with them to smoke inside. Please rest assured that your safety is our top priority, and while the fire alarms were not functioning, we have other measures in place to detect fires throughout the property. Nonetheless, we understand the frustration this caused and want to extend our apologies for any inconvenience you faced. We value your feedback, and it helps us improve our services. Thank you for bringing these matters to our attention, and we hope you will consider staying with us again in the future, where we strive to provide you with a perfect and trouble-free experience.