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Recensioni per Best Western Palace Hotel & Casino

4 out of 5
Best Western Palace Hotel & Casino
Central Promenade, Douglas, England

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 159 su 766 recensioni" "
Valutazione di 8 - Buono. 304 su 766 recensioni" "
Valutazione di 6 - Soddisfacente. 207 su 766 recensioni" "
Valutazione di 4 - Scarso. 70 su 766 recensioni" "
Valutazione di 2 - Terribile. 26 su 766 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,4/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Weekend on Isle of Man
Buon soggiorno ma senza particolarita'Camera con brutta vista
Soggiorno di 3 notti a ottobre 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2019

6/10 Soddisfacente

Stefano, Milano

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
si può fare
Questo hotel è un casermone con centinaia di stanze... ciò detto, queste sono confortevoli e pulite, che è la cosa importante! La posizione non è centralissima in quanto si trova più o meno a un chilometro e mezzo dal porto di douglas, ma in una camminata di 20/30 minuti si può raggiungere senza problemi. Non male nel complesso.

10/10 Eccellente

L, STRADELLA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Non vedo l'ora di tornarci
La posizione direttamente sul mare e sulla promenade. A pochi passi dal centro e comnque uno staff all'altezza nella gestione della struttura. La ragazza alla reception molto carina e gentile. Insomma andateci

6/10 Soddisfacente

Christine

Soggiorno di 9 notti ad aprile 2024
Risposta di DAVID HILL, il giorno 2 mag 2024
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected or more. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

6/10 Soddisfacente

Ricky

Viaggio di gruppo
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Good casino
Soggiorno di 2 notti ad aprile 2024
Risposta di DAVID HILL, il giorno 29 apr 2024
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected or more. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

8/10 Buono

Arkan

Mi è piaciuto: Pulizia e personale e servizio
Very nice and convenience hotel , very friendly staff, really happy with this hotel 😎
Soggiorno di 1 notte ad aprile 2024
Risposta di DAVID HILL, il giorno 23 apr 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely, David Hill - General Manager, Best Western Palace Hotel & Casino

10/10 Eccellente

albert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was well situated even though I over looked the car park only staying a couple of days it was ok but would request a sea view if staying longer.The Breakfast was worth the money and the dinning area was pleasant and the bar was also ok. would recommend the Hotel to friends.
Soggiorno di 2 notti ad aprile 2024
Risposta di David Hill, il giorno 11 apr 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely, David Hill - General Manager, Best Western Palace Hotel & Casino

10/10 Eccellente

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food was amazing!
Soggiorno di 3 notti a marzo 2024
Risposta di DAVID HILL, il giorno 9 apr 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely, David Hill - General Manager, Best Western Palace Hotel & Casino

8/10 Buono

John

Mi è piaciuto: Pulizia e personale e servizio
The staff were helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di DAVID HILL, il giorno 9 apr 2024
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected or more. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

8/10 Buono

Christopher

Viaggio di coppia
Grubby car park outside reception area.
Soggiorno di 4 notti a febbraio 2024
Risposta di DAVID HILL, il giorno 1 mar 2024
Many thanks for taking the time to provide this review all feedback is appreciated and help to improve our service.I can advise we are in the process of getting our car park resurfaced. We hope to see you again soon. David Hill - General Manager, Best Western Palace Hotel & Casino

10/10 Eccellente

ziggy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di David Hill, il giorno 26 feb 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino

8/10 Buono

Ross

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was nice with view across the sea. But like the rest of Douglas it is a bit tired and past its sell by date. The restaurant was good and the food really nice and great value. Friendly staff in the restaurant. Pity the jacuzzi and the saunas were out of action.
Soggiorno di 2 notti a febbraio 2024
Risposta di DAVID HILL, il giorno 19 feb 2024
1.Dear (Guest name), Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager

6/10 Soddisfacente

Ian

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very dated but not bad for money especially on island needs updated very 80s no staff at desk had to wait for attention but friendly once there.
Soggiorno di 3 notti a febbraio 2024
Risposta di DAVID HILL, il giorno 19 feb 2024
Dear Guest,Your review will help us improve, so delivering a better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager

10/10 Eccellente

Carol

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Near to venue I was attending
Soggiorno di 1 notte a febbraio 2024
Risposta di DAVID HILL, il giorno 14 feb 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David

8/10 Buono

Gareth Kevin Samuel

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Helpful staff and lovely room Possible updating of carpet in entrance hall but that maybe more it just looked dark and not as welcoming
Soggiorno di 1 notte a gennaio 2024
Risposta di DAVID HILL, il giorno 14 feb 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David

4/10 Scarso

Andrew

Viaggio di coppia
Non mi è piaciuto: Servizi
The whole premises was tired, run down and exhausted. The key cards keep failing causing frequent unnecessary trips to reception. The room facilities were adequate but not refreshed for the stay. Wholly disappointing and in no way comparative to the marketing descriptions on line.
Soggiorno di 3 notti a gennaio 2024
Risposta di David Hill, il giorno 26 feb 2024
Many thanks for taking the time to review, your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

6/10 Soddisfacente

Justin

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di DAVID HILL, il giorno 14 feb 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Yours sincerely,David

2/10 Terribile

Denis

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di DAVID HILL, il giorno 14 feb 2024
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. Yours sincerely,David

4/10 Scarso

diana

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
I couldnt stay the full 4 days due to wether conditions and ferries being cancelled i was offered no reduction due to this. I have stayed at this hotel many times and never had a problem i feel really upset about their lack of interest in my position. There was also no reduction in rhe cist if breajfast and dinner for guests.
Soggiorno di 4 notti a dicembre 2023
Risposta di Claire, il giorno 27 dic 2023
Hi DianaMany thanks for taking my call this afternoon.As discussed, this booking was made on a pre-paid rate and therefore not subject to cancellations or changes without the loss of monies paid. It is frustrating when you have to change your travel plans but unfortunately this is out side the controls of the hotel. If you find you have travel insurance through your home policy or bank account, please let me know and we can provide a letter confirming the nights not utilised. With regards to the dinner and breakfast prices, it does work out slightly dearer if you purchase your meals separately to your room rate. I can see you had chosen a room only option on this occasion. Please let me know when you will be returning to the Island again and we can see what the best rates are available to you. Best regardsClaire

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia e personale e servizio
It was a good room and bfast was lovely. Charging although small amout for parking was unnecessary. Overall needs a face lift but would go again.
Soggiorno di 1 notte a dicembre 2023
Risposta di David Hill, il giorno 11 dic 2023
By the looks of your review, you had a good experience here at Best Western Palace Hotel & Casino.I am happy that we did everything you expected or more. Your review will help us improve, so delivering an even better experience for our guests and yourself next time you come to stay with us.Thank you for choosing The Best Western Palace Hotel & casino and taking you time to leave this review.Your SincerelyDavid Hill - General Manager, Best Western Palace Hotel & Casino

8/10 Buono

Elizabeth

Viaggio con la famiglia
Sisters reunion
Hotel lovely position, delight to open curtains to sweeping views of Douglas Bay. Room a decent size as was bathroom but didn’t care for shower over bath, controls very primitive, difficult to get correct water temperature and shower head far too high for 5’2” ladies. Beds reasonably comfortable but pillows very hard. Dining room very pleasant friendly if not always efficient staff, breakfast very good best continental I’ve encountered for some time, cooked looked good too, tea & coffee not so good cold on 1st morning though they did bring out more that was hot. Dinners were also good, especially the fish dish from the kitchen and very good value. I will stay here again and recommend to family & friends.
Soggiorno di 3 notti a novembre 2023
Risposta di David Hill, il giorno 6 dic 2023
Dear Elizabeth, Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino

6/10 Soddisfacente

Kelly

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Found it untidy
Soggiorno di 4 notti a novembre 2023
Risposta di ZOWIE HANKINSON, il giorno 3 gen 2024
Thank you very much for having taken the time to share this lovely review, following your recent event with us. I am delighted to see that the service provided by the team contributed to a successful stay and hope to have the pleasure of welcoming you back again in the future.Kind RegardsZowie HankinsonManager

8/10 Buono

Andrew

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2023
Risposta di ZOWIE HANKINSON, il giorno 3 gen 2024
Thank you very much for having taken the time to share this lovely review, following your recent event with us. I am delighted to see that the service provided by the team contributed to a successful stay and hope to have the pleasure of welcoming you back again in the future.Kind RegardsZowie HankinsonManager

8/10 Buono

Christopher

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lovely sea view
Nice hotel, comfortable stay, lovely sea view, hotel starting show it’s age, could do with modernisation soon
Soggiorno di 7 notti a novembre 2023
Risposta di David Hill, il giorno 11 dic 2023
Thank you for taking the time to leave this review regarding your recent stay at The Best Western Palace Hotel & Casino. I’m glad to hear you enjoyed your stay and we really appreciate your positive feedback. Your business is very important to us, and we value all guest feedback; by telling us what you liked about your stay and how we can improve, you are helping us deliver a better guest experience. We hope you will come back to see us again soon.Thank you again for taking your time to leave a review.Yours sincerely,David Hill - General Manager, Best Western Palace Hotel & Casino

8/10 Buono

Iris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view from our room overlooking the Douglas Promenade is fantastic. Hotel is close to Electric Tram end, with easy bus service. Nice pool.
Soggiorno di 3 notti ad agosto 2023

8/10 Buono

andrew

Soggiorno di 3 notti a ottobre 2023

6/10 Soddisfacente

Paul

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Property is a little tired looking but the rooms were clean and comfortable. Staff were pleasant enough but some could take lessons on how to smile! The Chinese restaurant served fantastic food with a great menu and great staff. The main restaurant had a limited menu although reasonably priced. Hotel breakfast was a highlight! Parking was ample and again reasonably priced. Local amenities were close by. The island has some wonderful restaurants and the locals were very welcoming. The ferry terminal was a 5 minute drive from the hotel. Mobile phone signal on the island is terrible at best.
Soggiorno di 4 notti a ottobre 2023

2/10 Terribile

Chris

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tired and in need of a facelift
Unfortunately one of the worst Hotels I have stayed in. While the pool and restaurant/bar area are OK - everywhere else desperaltly in need of a makeover - paint peeling, threadbare carpets, cracked tiles, cheap furniture etc. The Hotel must be struggling as Car Parking is extra - even though street parking is effectively free and Hotel guests are even xpected to leave a deposit for a towel to use the pool - who has £2 in their pocket going for a swim (room key is a security risk!) - so had to go back to room to get a towel. This petty approach was clear in staff attitudes to even simple requests - not their fault - but reflected management dictated approach. This is a Hotel for OAP coach trips using the Hotel as a base, where cost is paramount and mod cons not requied nor seen.
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

Chutima

Non mi è piaciuto: Condizioni e dotazioni della struttura
Property is dated
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Oren

Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Robert, Northwich

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Definitely NOT a 4 Star hotel, well past it's best. Needs a major overhaul to bring it up to 4 star, otherwise demolish it. Rooms serviced only once every 3 days, totally unacceptable. Sauna and steam room were out of order and appear to have been for a while. Bathroom was awful, shower controls very fiddly and the curtain attached itself to you all the time, allowing water to spill out onto the floor. The extract system seemed clogged and ineffective. Food was OK. We won't be returning here.
Soggiorno di 7 notti a settembre 2023
Risposta di DAVID HILL, il giorno 2 ott 2023
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The team was waiting for a part from England which is now fitted and is working again. The Sauna has come to it end of life and we are purchasing a new one.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.David HillGeneral ManagerPalace Holdings LtdCentral PromenadeDouglasIM2 4NA01624 662662david.hill@palacehotels.im

8/10 Buono

Stephen George

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location on the Douglas seafront. Easy to access buses and trams. Spacious sea view room, but disappointed to be told that the hotel room would only be serviced every 3rd day! Not acceptable for a hotel.
Soggiorno di 5 notti a settembre 2023

6/10 Soddisfacente

Karyn

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property was very dated and in need of major upgrades.
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Khan

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Had to book an extra night due to ferry cancellation. We were unable to do this at the hotel, the staff member told us we had to wait until the morning, so we booked online. Same room/bed configuration. Asked if we could stay in the same room, got told no, and that we had to check out to check back in again later. Seems rather unnecessary and inconvenient if we’ve booked the same room type.
Soggiorno di 2 notti a settembre 2023

4/10 Scarso

Susan

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not enough words....
There is no way this is a 4 star hotel. Housekeeping only visit the room every 3 days. This is a hotel where the owners, and/or management have forgotten it's the little things that matter. It's not good enough to have to ask for fresh towels, tea and milk. Meal times are a chaotic self service experience. Everyone queues at one machine for tea and coffee. Having got a cup of tea, it's another queue for breakfast. Return to a table with the choice to drink cold tea or queue again and risk a cold breakfast. Best service was last day for lunch. Simply order at the bar and it's brought to your table. On the very rare occasions you come into contact with employees, they are friendly and helpful. But they are clearly working with systems and processes that are not customer friendly. The whole experience is bit like being cattle herded, rather than making you feel special and valued.
Soggiorno di 4 notti a settembre 2023

6/10 Soddisfacente

Cara

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Mike

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent spa and restaurant. Great sea views
Soggiorno di 3 notti ad agosto 2023

6/10 Soddisfacente

Matthew

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Tired and dated hotel.
As others have mentioned this is a very tired and dated hotel. However, my room was clean and the staff were great. The food in the (dated decor) restaurant was great. However during my stay the main car park was barriered off to reserve spaces for a classic car show. The top car park was available but quite an uphill walk to reach it from the hotel entrance. Whilst I was there, classic cars did not fill the barriered off areas!! I chose this hotel especially for off street parking and paid a premium for this privilege, not happy with having to treck up to the top car park! Unfortunately I won't be using this hotel again when I return!
Soggiorno di 5 notti a settembre 2023

10/10 Eccellente

raymond john, dagenham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nothing wrong with this hotel, friendly svs, clean quiet room very good food and resonable price.my room was the furthest from reception may be why my wifi was iffy.
Soggiorno di 4 notti a settembre 2023

6/10 Soddisfacente

Paul

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very run down and dirty. A total waste of time and money. Don't bother look for another hotel
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Mary, Evansville

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Old. Needs update
Soggiorno di 2 notti a settembre 2023

8/10 Buono

David

Soggiorno di 3 notti a settembre 2023

6/10 Soddisfacente

IAN

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Clean , staff friendly but needs a refurb
Soggiorno di 2 notti a settembre 2023

4/10 Scarso

Caroline

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Grandvill

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was dirty with tea stains on walls and dusty. We asked for other room and the Manager was rude and aggressive. So we left the premises. No customer service or hospitality shown
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Margaret

Soggiorno di 2 notti ad agosto 2023

8/10 Buono

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointing for a 4 star hotel
Location and facilities were good but the condition of the hotel was very disappointing. Furnishings were stained, carpet taped down, lack of sockets. I'm not sure how this retains its 4 star status
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Sandra

Soggiorno di 3 notti a luglio 2023

6/10 Soddisfacente

Brenda

Viaggio di coppia
Mi è piaciuto: Personale e servizio
I thought we would have had our rooms cleaned during our stay especially following the recent outbreak of covid The outside of the building is in need of some TLC.
Soggiorno di 3 notti ad agosto 2023