The hotel is very well located, a very pretty 10 minute walk to the old town. The view is perfect. The museum of modern art is in the doorstep as is Banje Beach
The staff are wonderful. They were helpful, friendly, and resolved little niggles with efficient, perfect customer service.
Breakfast was excellent, both the hot food to order and the buffet. The variety and quality was appreciated. We only had one evening meal at the hotel. The food was very good and the wine was amazing, but, even for Dubrovnik, the price was high. Some of the Michelin recommended restaurants in town offer better value.
Our first allocated room was not properly cleaned (sand all across the floor) and had a heating fault, but this was dealt with promptly and efficiently, which we were more than happy with.
Spa facilities are well kept and beautiful, but the water in the hot tub and side pool with massage jets are really too cold for me to enjoy properly. The treatments were among the best I have ever experienced though.
The outdoor areas by the sea have suffered significant storm damage, but I have no way of knowing how long ago. At the time of review, there were no hand rails to the sea entry or outdoor tidal pool, and the surfaces were very slippery with algae.
Overall, one of the nicest hotel breaks we have had. The hotel is one of the best 5 star hotels we have ever stayed at. But given that, there were just a couple of niggles with the building and grounds.
