Esterni

Recensioni per Sheraton Duluth Hotel

3.5 out of 5
Sheraton Duluth Hotel
301 E Superior St, Duluth, MN

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 356 su 745 recensioni" "
Valutazione di 8 - Buono. 223 su 745 recensioni" "
Valutazione di 6 - Soddisfacente. 94 su 745 recensioni" "
Valutazione di 4 - Scarso. 42 su 745 recensioni" "
Valutazione di 2 - Terribile. 30 su 745 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Jacqueline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My room was nice but you could hear everything due to the large space between the door & floor. Plus there were kids running up & down the halls & constant door slamming until midnight then started up again at 6:30 am
Soggiorno di 1 notte ad aprile 2024
Risposta di Management Team, il giorno 29 apr 2024
We're so sorry to hear that your stay was disrupted by noise from other guests. It's our hope that all our guests have a peaceful, relaxing experience, and we apologize for falling short in that regard. We hope you enjoyed your time in Duluth in spite of this, and that we'll see you again for your next trip to the area.

8/10 Buono

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
very nice
Soggiorno di 1 notte a marzo 2024
Risposta di Management Team, il giorno 29 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. We're so glad to see that you had a great stay with us, and hope that you were able to enjoy everything Duluth has to offer. We'll share your feedback with the rest of our team so they know you appreciated the service they provided. Once again, I appreciate you taking the time to share your feedback.

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I highly recommend the Duluth Sheraton - the staff was very helpful and friendly and the hotel was very clean and well maintained. Overall outstanding place to stay while in Duluth.
Soggiorno di 3 notti ad aprile 2024
Risposta di Management Team, il giorno 29 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. We're so glad to see that you had a great stay with us, and hope that you were able to enjoy everything Duluth has to offer. We'll share your feedback with the rest of our team so they know you appreciated the service they provided. Once again, I appreciate you taking the time to share your feedback.

8/10 Buono

Cari A.

It was fine
Soggiorno di 1 notte a marzo 2024
Risposta di Jen, il giorno 22 apr 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

4/10 Scarso

Sen

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Beds are tiny and sirens all the time.
Soggiorno di 2 notti ad aprile 2024
Risposta di Jen, il giorno 15 apr 2024
Thank you for taking the time to review the hotel. We are sorry to hear you were disappointed in the size of the beds and noise. We have a variety of room options that may better fit your family on your next visit with us.

10/10 Eccellente

James

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Jen, il giorno 15 apr 2024
Thank you for reviewing our hotel. We are happy to see you enjoyed your stay.

6/10 Soddisfacente

Amber

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was lovely, beds comfortable, clean, nice lobby and restaurant. Staff was wonderful. Pool and hottub were average. Only reason for 3 stars is because we were awoken at 7am to a jackhammer banging constantly from across the street. Shook our beds and woke everyone up.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jen, il giorno 15 apr 2024
Thank you for your feedback. We apologize your stay was interrupted by the neighboring construction. Our goal is provide a peaceful stay while our guests are here and apologize your stay was impacted by the noise.

10/10 Eccellente

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly and accommodating! Beautiful room! Enjoyable stay!
Soggiorno di 1 notte a marzo 2024
Risposta di Jen, il giorno 15 apr 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 Eccellente

Brooklyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel. Clean facility and friendly staff
Soggiorno di 1 notte a marzo 2024
Risposta di Management Team, il giorno 31 mar 2024
Thank you so much for taking the time to leave us feedback about your recent stay. We're so glad to hear that you enjoyed your time with us. We'll pass your feedback on to the rest of our team so they know you appreciated the great service they were able to provide. We hope to see you again the next time you're in Duluth!

10/10 Eccellente

Sarah, Mound

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hot tub bleached our swim suits. All other areas of service, cleanliness and staff were superior.
Soggiorno di 1 notte a marzo 2024
Risposta di Management Team, il giorno 31 mar 2024
We're so sorry to hear about the damage to your swimsuits after your time in the hot tub. We have passed this feedback on to our Maintenance team, and will take every precaution to prevent a similar issue from happening in the future. We're glad that you enjoyed your stay in spite of this, and hope to welcome you back the next time you're in Duluth

10/10 Eccellente

Jess

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Jen, il giorno 15 apr 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

8/10 Buono

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great and amazing views of lake superior.
Soggiorno di 1 notte a marzo 2024
Risposta di Management Team, il giorno 17 mar 2024
We're so glad to hear that you enjoyed your stay and the view! We hope to see you again the next time you're in Duluth

6/10 Soddisfacente

Sarah, Mound

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Ted

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Parking and access was so far away that I thought my partner was having a stroke. Checkin was great by phone, but I was given no instructions on how to enter the building.
Soggiorno di 1 notte a febbraio 2024
Risposta di Management Team, il giorno 25 feb 2024
We're glad to hear that your stay was great overall, but we're very sorry that you had trouble with the parking. Please know that our team is standing by 24-7 to assist you and answer any questions you may have! We hope to see you again the next time you're in Duluth.

10/10 Eccellente

Doug

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checkin was easy and quick.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is hooked to the Hospital that our Mother was in, and we had access to her at all times. Staff was great and helpful.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 14 feb 2024
We are happy to hear your stay with us went well and that you were close by to loved ones when needed. We will pass along your compliments to our team!

10/10 Eccellente

F., Minneapolis

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent property.
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 12 feb 2024
We are happy to see you enjoyed your stay!

10/10 Eccellente

Diane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Management Team, il giorno 11 feb 2024
Thank you so much for taking the time to leave feedback about your recent stay! We're so glad to see you enjoyed your time with us, and hope to welcome you back the next time you're in Duluth.

10/10 Eccellente

Marnie

Soggiorno di 1 notte a gennaio 2024
Risposta di Jen, il giorno 15 apr 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 9 gen 2024
Thank you for taking the time to leave feedback about your recent stay! We're so glad you enjoyed your time with us, and hope to welcome you back soon.

4/10 Scarso

Lianne

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Mostly very nice, beds clean, a bit on the too firm side. We had been at the hospital since Dec 22 and decided to get a room because it connected to the hospital. I booked with Expedia then discovered that booking with hotel/hospital we would have been charged less, $200 less, this was a huge difference and not very helpful front desk. This upset me, we already did not want to spend Christmas at the hospital. Even if the hotel could not have changed the price I would have been willing to contact Expedia, I’ve always had luck in the past if I needed to change an error with booking. The front desk told me she would not help even if Expedia was willing to cancel my booking that took place about 1 hour before I walked over to the hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Management Team, il giorno 31 dic 2023
We're very sorry to hear that you had difficulty making a modification to your reservation! Our front desk team is unable to make changes to Expedia reservations, but we still should have provided you with any assistance you might have needed. If there are any additional details you'd like to share to help us correct this lapse in our training, please don't hesitate to reach out.

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Management Team, il giorno 28 dic 2023
Thank you so much for taking the time to leave feedback about your recent stay. We love to hear from our guests! Your feedback will be shared with the rest of the team so they know you appreciated the great service they were able to provide. We hope to welcome you again in the future!

2/10 Terribile

Briana

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 9 gen 2024
We're sorry to see that your stay was less than ideal! If there are any additional details you'd like to provide to help us continue to improve our service, please don't hesitate to reach out.

8/10 Buono

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
I thought the hotel was excellent, but when we checked in I found out the pool was closed due to a remodeling project. This was posted on their website but since I booked with Expedia I wasn’t aware of this and the hotel managers’ hands were tied since I booked the stay through a third party. I will never go through Expedia again!!!!
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

joseph

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 9 gen 2024
We're so glad to see that you enjoyed your stay with us! Thank you for taking the time to leave feedback. We hope to see you again soon!

8/10 Buono

Kayann

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

BOA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place, just had the bad luck of running into the one receptionist that acted as he was doing us a favor by checking us in, his attitude was unbearable, too bad because everyone else was really nice and pleasant.
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Alazar

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The staff was not helpful a lot and also the parking is kind of complicated but the view from the hotel was amazing
Soggiorno di 1 notte ad agosto 2023
Risposta di Management Team, il giorno 26 nov 2023
We're so sorry to hear that your stay was not what you were expecting. We will use this as a teaching opportunity to remind our team to put the guests' needs first. Please don't hesitate to reach out if you have any details you'd like to share that might help us improve our service.

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location, clean and nice
Lovely room, cozy bed with good sheets. The 2nd floor does not sound fancy, but there was an interesting view of Superior street, that was nice. Awesome cocktails at the bar. Dogs allowed for $75, (kinda steep for 1 nite). Grassy spots for doggie were over a block away. The parking was confusing with poor signage, but good it exists since the area is very busy. Other bars and food in close walking distance. Huge hospital 1 block away. Bartender was awesome.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Lisbeth

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Fine accommodation. Clean room.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Stephanie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

shelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They found two rooms for us to check-in early as we had a wedding to go to close to their regular check-in at 4 pm.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

David

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Nevin

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Mary M

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Great view if you want to spend the money!
We loved the view from our room. The room was great. I found a little mold in the shower and the hot tub could use a cleaning.
Soggiorno di 2 notti ad agosto 2023

4/10 Scarso

Valerie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
A lot of money for a poor nights sleep.
There was a terrible sound that went on all night. Water tank? Hardly anyone there any put us right by the ice machine.
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Dalton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Jen, il giorno 18 ago 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

10/10 Eccellente

Margaret

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The rooms were very nice! Roomy, good amenities and very clean. Great place to stay!
Soggiorno di 1 notte ad agosto 2023
Risposta di Front Office Manager, il giorno 9 ago 2023
Thank you so much for taking the time to share your feedback. We're glad to hear that you enjoyed your stay! We hope to welcome you again the next time your travels bring you to Duluth.

10/10 Eccellente

Crystal, Litchfield

Soggiorno di 1 notte a luglio 2023
Risposta di Jen, il giorno 18 ago 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

8/10 Buono

Oscar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I came in there after leaving the hospital after my husbands surgery. When I went into the lounge he man at the desk looked at me like I was some sort of low life. Don't go there unless properly dressed and looking perfect.
Soggiorno di 1 notte a giugno 2023
Risposta di Jen, il giorno 21 lug 2023
Thank you for your feedback. I apologize for any negative feelings experienced during your stay. Please know, we welcome casualwear in our restaurant as well.We hope to welcome you back on your next visit.

4/10 Scarso

Steven, Mosinee

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The independent parking structure connected to the hotel is terrible! We any several other guests couldn’t get out of the ramp. The parking ticket could not be read. Calls for help to the company responsible were unanswered and the voicemail box was full. The hotel could not help. Very frustrating! Toilet backed up. Plunger delivered to the door, but no one to help. Air conditioning control didn’t work on first night. Fixed the next day. Nice hotel in a good location, but a less than pleasant experience.
Soggiorno di 2 notti a luglio 2023
Risposta di Jen, il giorno 10 lug 2023
Thank you for taking the time to review our hotel. We have followed up with the city parking ramp in an effort to make sure this issue does not happen again. We are also sorry we fell short of expectations to ensure you had a restful stay. We hope you give us an opportunity to better serve you on your next visit to Duluth.

10/10 Eccellente

Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Jen, il giorno 7 lug 2023
Thank you for your kind feedback! We hope to welcome you again on your next trip to Duluth!

8/10 Buono

Carol

Soggiorno di 2 notti a maggio 2023
Risposta di Jen, il giorno 18 ago 2023
Thank you for choosing the Sheraton Duluth Hotel!

8/10 Buono

Sara

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Everything was great. I showed up at 4:30 and my room was not ready which seems unprofessional to me. Also the housekeeping staff knocked on my door 3 times in the morning. Since I was leaving that day it seems odd to do that especially after the first time when I stated that I would be out by check out.
Soggiorno di 1 notte a giugno 2023
Risposta di Jen, il giorno 7 lug 2023
Thank you for your feedback. I am glad you enjoyed your stay, despite the setbacks with housekeeping. While we do our best to accommodate everyone's arrival, it seems we fell short with you. I hope you visit us again on your next visit to Duluth.

2/10 Terribile

Stacey

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I will never promote Expedia or Sheridan Duluth MN. The cost per night with no house keeping. Bedding never changed, no clean towels, garbage never taken out, dirty room, dirty glasses, ran out of all essentials, unsafe connection from hotel to hospital, rude staff, and expensive. The only reason I chose this hotel is because it was connected to the hospital. I made a horrible choice. The skywalk is closed on weekends and holidays so I could have stayed at a different hotel for less the cost and probably had better service. Extended time waiting for staff to get off the phone to check in. Not given any information on where to park or how to get into the hotel from the parking ramp. Went into wrong entrance immediately a man standing urinating on the wall. The elevator didn’t work, all doors locked no direction as to how to get to the hotel. Ended up dragging our suitcases down the stairs to an outside exit & walked around the block. Room only cleaned once we ran out of essentials, dirty room, dirty glasses, garbage not taken out, bedding not changed stayed 5-23-23 to 5-31-23. Entire time with full garbage, no towels, ran out of toilet paper & Kleenex. Only chose property because it’s connected to the hospital but no where did anything or anyone inform us the sky walk is closed weekends and holidays. Definitely wasn’t worth the stress and expense. Will never promote Expedia or hotel.
Soggiorno di 1 notte a maggio 2023
Risposta di Jen, il giorno 26 giu 2023
Good morning Stacey. Offering a relaxing stay is something we strive for at the hotel and clearly we fell short with you. I apologize that hospital's skywalk hours and housekeeping negatively impacted your stay. I will follow up with our housekeeping team to make sure this was an isolated incident. I will also follow up with the front desk team to make sure accurate information is relayed. I hope you give us an opportunity to better serve you on your next visit to Duluth

10/10 Eccellente

Cynthia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff. Homeless man sleeping on the side of the building in the morning.
Soggiorno di 1 notte a giugno 2023
Risposta di Jen, il giorno 23 giu 2023
Thank you for taking the time to review our hotel. We are happy you enjoyed your stay!

10/10 Eccellente

Lisbeth

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was spotless. Shower, lovely.
Soggiorno di 1 notte a giugno 2023
Risposta di Jen, il giorno 23 giu 2023
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay!

10/10 Eccellente

Tanya

Soggiorno di 1 notte a maggio 2023
Risposta di Jen, il giorno 23 giu 2023
We are glad you enjoyed your stay!