Hall

Recensioni per Best Western Elkhart Inn & Suites

2.5 out of 5
Best Western Elkhart Inn & Suites
3326 Cassopolis Street, Elkhart, IN

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 208 su 529 recensioni" "
Valutazione di 8 - Buono. 210 su 529 recensioni" "
Valutazione di 6 - Soddisfacente. 56 su 529 recensioni" "
Valutazione di 4 - Scarso. 25 su 529 recensioni" "
Valutazione di 2 - Terribile. 30 su 529 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Aniecea

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel and staff were wonderful
Soggiorno di 1 notte a maggio 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 20 mag 2024
Hi Aniecea,We're thrilled to hear that you found our hotel and staff wonderful during your stay! Providing exceptional service and a comfortable environment for our guests is always our top priority. We'll continue striving to maintain the high standards that have earned us your praise. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience in the future.

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in. Friendly staff who gave us an excellent dinner suggestion. They were also able to accommodate our request for a room on the first floor.
Soggiorno di 1 notte a maggio 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 16 mag 2024
Hi James,We're delighted to hear that your check-in experience was smooth and that our staff provided helpful recommendations for your dining pleasure. Accommodating your request for a first-floor room is part of our commitment to ensuring guest comfort and convenience. Our team strives to create a welcoming atmosphere for all our guests, and it's wonderful to know that their friendliness left a positive impression. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Yuridia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 24 apr 2024
Hi Yuridia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's cleanliness, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Eccellente

Daniel, St Paul

Viaggio di coppia
Best Western booking was good; but with the Road Construction in the area; there are no signs how to drive into the Hotel parking lot; which is very confusing in the night…but one thing that wasn’t good is the ceiling in the bathroom; as it’s about to come down with the water problems above…Smiley :)
Soggiorno di 1 notte ad aprile 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 23 apr 2024
Hi Daniel,We appreciate your feedback and are glad to hear that your booking experience with us went smoothly. We understand that road construction in the area might have caused inconvenience, and we apologize for any confusion regarding accessing our parking lot. Regarding the issue with the bathroom ceiling, please rest assured that we take maintenance concerns seriously and will address this matter promptly to ensure the safety and comfort of all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more seamless experience in the future.

10/10 Eccellente

Kristin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 15 mar 2024
Hi Kristin! Thank you for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Best Western Inn & Suites Elkhart. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

10/10 Eccellente

Amee

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice staff good stay
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 7 mar 2024
Hi Amee!We are happy to learn that you enjoyed your stay and that our staff was accommodating and kind! Knowing that our staff improved your experience makes me happy every time. Our goal is to create a warm, inviting environment where visitors feel appreciated and well-cared for. We are inspired to keep up the good job by your warm remarks, and we look forward to having you stay with us again soon!

10/10 Eccellente

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best western elkhart
quick stay in elkhart on our way to Des Moines. check in very easy. front desk person gave us good advice on where to eat
Soggiorno di 1 notte a febbraio 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 20 feb 2024
Hi Edward,We're thrilled to hear that you found your check-in process smooth and efficient during your brief stopover in Elkhart. Providing helpful recommendations for dining options is a priority for our staff, and we're pleased that you received valuable advice from our front desk team. As a hotel committed to ensuring our guests have a comfortable and enjoyable stay, we always strive to offer timely assistance and local insights to enhance your overall experience. Should your travels bring you back to the area, we look forward to welcoming you again for another pleasant stay.

10/10 Eccellente

Juvenal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 13 feb 2024
Hi Juvenal,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Buono

Deborah

The staff was so friendly and I would recommend this place !!! It was clean and I was impressed the pool was warm n clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 6 feb 2024
Hi Deborah,We're delighted to hear that you enjoyed your stay with us and found our staff to be friendly. Maintaining a clean environment is a top priority for us, and we're glad to hear that you were impressed with the cleanliness of both our facilities and the pool. Providing a warm and inviting atmosphere for our guests is something we strive for, and we're thrilled that you would recommend our hotel. Your satisfaction is our utmost priority, and we look forward to welcoming you back on your next visit.

8/10 Buono

Joe

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and easy to get to
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 8 feb 2024
Hi Joe,We appreciate your positive feedback regarding our hotel's cleanliness and convenient location. Ensuring a clean and welcoming environment is a top priority for us, and we're pleased to hear that it met your expectations. Our team works diligently to maintain high standards of cleanliness throughout the property to provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

6/10 Soddisfacente

Schawayna

Mi è piaciuto: Pulizia e personale e servizio
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 6 feb 2024
Hi Schawayna,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Eccellente

Lorraine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine.
Soggiorno di 1 notte a novembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 28 nov 2023
Hi Lorraine, We appreciate your positive feedback on your recent stay at our hotel. It's great to hear that everything met your expectations. Our team works hard to ensure a pleasant experience for all our guests, and we are pleased that you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future.

10/10 Eccellente

eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a father son trip. 6 dads and 6, 12 year old boys. I wondered how the staff would react seeing a bunch of boys walking in around midnight. Victor, the night attendant went out of his way to ensure we had a quality stay. He opened up the pool for the kids and helped get our luggage squared away. The guy was top notch. Not what you expect from customer service in today’s world.
Soggiorno di 2 notti a novembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 23 nov 2023
Hi eric,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that Victor, our night attendant, went above and beyond to ensure you and the boys had a quality stay. It's always our goal to exceed expectations, and we're delighted that he provided excellent customer service.We appreciate your kind words and look forward to welcoming you and the boys back for another memorable stay. If there's anything specific you'd like to share or if you have any future plans, feel free to let us know. Your satisfaction is our priority.

4/10 Scarso

Zdenek

Viaggio di lavoro
getting double charged by the Best Western
I paid through your site on Oct 20th for the two rooms and then i showed up and they charged me 270 per night for each room ($270 x 4). They only refunded 2 charges and now i am fighting with them to refund me the remaining $540. this is a massive inconvenience as they should have known that it was pre-paid.
Soggiorno di 2 notti a novembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 21 nov 2023
Hi Zdenek,I'm sorry to hear about the inconvenience you're facing with the charges. It sounds frustrating, especially when you've already paid through the site. Mistakes like these can indeed be bothersome. If you haven't already, make sure to keep records of all transactions and any communication with the hotel. Additionally, you might want to contact the site through which you made the initial payment to see if they can assist in resolving the issue. I hope this gets sorted out for you soon!

8/10 Buono

Carolyn

Great overnight stay. Comfortable beds and clean
Soggiorno di 1 notte a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 7 nov 2023
Hi Carolyn,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great overnight stay, found the beds comfortable, and appreciated the cleanliness. If you ever find yourself in the area again, we'd be delighted to host you. Safe travels!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
OK Budget Hotel for 1 Night
We stayed overnight and our visit was just OK. I suppose it’s what we should expect for a budget-friendly stay. It was fine for one night but we will likely stay elsewhere next time. THE GOOD: Front desk staff were excellent and friendly. The complimentary breakfast was well-stocked and much appreciated. Check-in and check-out were a breeze. I like that they had the 24-hour “market” next to the front desk where we could purchase snacks and such. THE BAD: Our room was a little outdated and not the cleanest (shower head was caked with soap scum). Beds were uncomfortable. We could hear our upstairs neighbors all night long, but that’s not the hotel staff’s fault, but rather poor building design. The heated indoor pool was a little chilly for our liking, and also didn’t seem well maintained (needs a good cleaning).
Soggiorno di 1 notte a novembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 7 nov 2023
Hi Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay. We appreciate your positive comments about our front desk staff, the complimentary breakfast, and the convenience of the 24-hour market.We sincerely apologize for the issues you encountered, including the cleanliness of the room and the discomfort you experienced. Your feedback is valuable to us as we continuously strive to improve our services. Rest assured, we will address the concerns you've raised to ensure a better experience for future guests.We understand the importance of a good night's sleep, and we regret that the beds did not meet your expectations. Additionally, we'll look into the maintenance of the indoor pool to ensure it meets the highest standards of cleanliness and comfort.If you have any further details or specific suggestions, please feel free to share. We value your input and hope to have the opportunity to better serve you in the future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 5 nov 2023
Hi Valued, Guest,Thank you for providing a rating of 8 out of 10. It's great to know that your experience was positive. If there are specific areas where we can make improvements or if there's anything you'd like to share about your stay, please feel free to let us know. Your feedback is valuable, and we're here to ensure that your future stays are even better.

8/10 Buono

Barbara, Frenchville

Soggiorno di 1 notte a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 23 ott 2023
Hi Barbara,Thank you for providing a rating. A 4 out of 5 suggests that you had a generally positive experience but there might be some areas for improvement. If there are specific details or aspects you'd like to share, or if there's anything we can do to make your future stays even better, please feel free to let us know. Your feedback is important, and we appreciate the opportunity to enhance your experience.

10/10 Eccellente

Vincent

Soggiorno di 1 notte a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 9 nov 2023
Hi Vincent,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future!

10/10 Eccellente

Sharon

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Getting to the hotel was a little quirky since you had to go through a gas station parking lot to get to the hotel behind it, but overall we had a great experience. The staff was wonderful. They were very friendly and went above and beyond with service
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 17 ott 2023
Hi Sharon,Thank you for sharing your experience with us. We're glad to hear that, despite the quirky route, you had an overall great experience during your stay. It's fantastic to know that our staff made a positive impact on your visit.We appreciate your understanding and flexibility regarding the unusual access route. Your feedback is valuable, and we look forward to the pleasure of welcoming you back for another wonderful stay in the future.

8/10 Buono

Quinn

Soggiorno di 2 notti a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 7 nov 2023
Hi Quinn,Thank you for sharing your rating! If there are any specific aspects you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let me know. Your feedback is valued, and we hope to welcome you back for another positive experience in the future.

8/10 Buono

Scott

Soggiorno di 2 notti a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 5 nov 2023
Hi Scott,Thank you for sharing your rating! If there are any specific aspects you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let me know. Your feedback is important, and we hope to welcome you back for another positive experience in the future.

8/10 Buono

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel, a little older feeling. Room had a stale smell. Staff was very pleasant and helpful.
Soggiorno di 2 notti a ottobre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 19 ott 2023
Hi Michael,Thank you for sharing your experience with us. I'm glad to hear that you found our staff pleasant and helpful; however, I apologize for the stale smell in your room.Your feedback is valuable, and we will address the issue with our housekeeping team to ensure that rooms are fresh and comfortable for our guests.We appreciate your input and hope to have the opportunity to welcome you back for another positive stay in the future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay
Everyone was super friendly and accomidating. Pool in a little need of updating.
Soggiorno di 3 notti a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 28 set 2023
Hi Valued Guest,Our team here is delighted to hear such positive feedback about our staff's friendliness and accommodating service during your stay. We truly value our guests, and it's rewarding to know that our efforts to make you feel at home have been successful.Regarding the pool, your input is appreciated. We constantly strive to improve our facilities, and your comments will be considered as we plan future updates and enhancements to ensure a more enjoyable experience for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back if your travels bring you to this area again. If you ever have any questions or require assistance with future travel plans, please don't hesitate to contact us. Safe travels!

2/10 Terribile

Eduardo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rude over sold and didnt wanna give refund
front desk guy was really rude oversold after i had booked and confirmed. they never gave me a refund. but another guy walked in after me and sold him the room i booked
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Relations Specialist, il giorno 24 set 2023
Hi Eduardo,We're truly sorry to hear about the issues you encountered during your stay, particularly the rude behavior of the front desk staff and the overselling of rooms. This is not the level of service we aim to provide to our guests, and we sincerely apologize for the inconvenience you experienced.Your feedback is valuable, and we will use it to address these issues with our team and ensure that such situations do not occur in the future. Guest satisfaction is our top priority, and we appreciate you bringing this to our attention.We hope you will consider giving us another chance to provide you with a better experience during a future stay. Your comfort and satisfaction are important to us.

4/10 Scarso

Edward, Lancaster

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Old and uncomfortable bed. Jetted tub was TINY!
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 20 set 2023
Hi Edward,We appreciate your feedback about your stay. We apologize that the bed and the jetted tub did not meet your expectations. We'll take your comments into consideration as we aim to improve our guests' experiences. Thank you for choosing our hotel, and we hope you'll consider staying with us again in the future.

10/10 Eccellente

Raul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stayed for ND Game
Very clean, front desy friendly and they provide a good breakfast to start you day.
Soggiorno di 2 notti a settembre 2023
Risposta di Guest Relations Specialist, il giorno 19 set 2023
Hi Raul,We're delighted to hear that you had a clean and enjoyable stay with friendly service and a good breakfast. It's always great to start the day off right. If you have any further comments or suggestions for us, please feel free to share. We hope to welcome you back in the future!

2/10 Terribile

Mike

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bedding was disgusting. Had to request clean bedsheets. Found blood on one bed and green marks all over other. Other couples in our group had stains on their bedding. Brought the issue to there attention, was told the manager would be notfied. I was just simple told , sorry. There didnt appear to be any concern to them.
Soggiorno di 2 notti a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 19 set 2023
Hi Mike,We sincerely apologize for the issues you encountered with the bedding during your stay. This is not the level of service we strive to provide to our guests. Your feedback is crucial in helping us improve our standards, and we will certainly address this with our housekeeping team to prevent such issues from happening in the future. If you ever decide to stay with us again, we'd like the opportunity to provide you with a much better experience. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to make amends. Your satisfaction is important to us.

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent staff made up for the outdated pool.
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 18 set 2023
Hi Stephanie,We appreciate your feedback and are pleased to hear that our excellent staff helped make your stay enjoyable. We apologize for any inconvenience caused by the outdated pool, and we'll take your comments into consideration as we work towards improving our facilities. If you have any more feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another pleasant experience in the future. Safe travels!

10/10 Eccellente

Ryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 18 set 2023
Hi Ryan,Thank you for your rating of your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.

10/10 Eccellente

William

Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 14 set 2023
Hi William,Thank you for your perfect score! We're overjoyed to see that you had a fantastic experience during your stay with us. Your positive feedback encourages and motivates our team to continue delivering exceptional service and experiences to all our guests.Should your travels bring you back to the area, we would be absolutely delighted to have the opportunity to host you again.

2/10 Terribile

Candice

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bedding had old blood on it. Mattress on pull out couch looked like a murder scene. Filthy room. Mold all through bathroom.
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 14 set 2023
Hi Candice,We're truly sorry to hear about the condition of your room during your recent stay. This does not meet our cleanliness standards, and we sincerely apologize for any discomfort this may have caused you. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure such issues are not repeated in the future.Maintaining a clean and comfortable environment for our guests is a top priority, and we appreciate you bringing this to our attention. Please know that your satisfaction is important to us, and we hope you might consider giving us another chance to provide you with a much-improved experience in the future. Thank you for sharing your concerns.

8/10 Buono

Sheila

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 13 set 2023
Hi Sheila,Thank you for your rating of your recent stay. We appreciate your feedback and are glad to know that you had a positive experience. If there are any specific aspects you'd like to share or suggestions to improve, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 28 ott 2023
Hi Valued Guest,Thank you for providing a rating. If there are specific areas where we can improve or if you have any feedback on how we can make your next stay more enjoyable, please feel free to share. Your input is valuable, and we're here to ensure that your experiences with us meet or exceed your expectations.

10/10 Eccellente

Brenda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff Great value will stay again.
Soggiorno di 3 notti ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 5 set 2023
Hi Brenda,Thank you for sharing your positive feedback! We're delighted to hear that you had a great stay with us and that you found our staff to be excellent. Providing a comfortable and welcoming experience for our guests is our top priority, and we're glad we could meet your expectations.We appreciate your valued patronage and look forward to welcoming you back for another excellent stay in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know. Your satisfaction is important to us, and we're here to make your stay enjoyable.

10/10 Eccellente

Dennis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 5 set 2023
Hi Dennis,Thank you for your 5 out of 5 rating for your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.

8/10 Buono

Kayla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy to check in. Nice and clean. Always wish breakfast was served longer. Housekeeping started knocking on our door at 10:36 even though privacy sign was up and it was not check out time. Overall we had a good experience. Thank you!
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 3 set 2023
Dear Kayla,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your positive comments and insights into your experience.We are delighted to hear that you found the check-in process easy and that you appreciated the cleanliness of our facilities. However, we apologize for any inconvenience caused by the early housekeeping visit. We will address this with our housekeeping team to ensure that our guests' privacy is respected.Your suggestion about extending breakfast hours is noted, and we will consider it as we continuously strive to enhance our services.We are grateful for your kind words and glad to know that you had an overall good experience during your stay. If your travels bring you back to our area, we would be thrilled to welcome you again and provide you with another enjoyable stay.

10/10 Eccellente

Yang, Champaign

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good!
Soggiorno di 1 notte a settembre 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 2 set 2023
Hi Yang,Thank you for your positive feedback! We're thrilled to hear that you had a very good experience during your recent stay.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we're delighted that we met your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of hosting you again in the future and providing you with an even more exceptional stay.

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are great.
Soggiorno di 6 notti ad agosto 2023
Risposta di Guest Relations Specialist, il giorno 31 ago 2023
Hi James,Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our staff during your stay. Providing excellent service is our top priority, and we're thrilled that our team was able to make your stay enjoyable.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.

2/10 Terribile

Charles

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible staff
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 26 ago 2023
Dear Charles,We apologize for the negative experience you had with our staff during your stay. Your comfort and satisfaction are important to us, and we're truly sorry that our service did not meet your expectations.We take your feedback seriously and will use it to improve our training and communication to ensure that all our guests receive the best possible service. If there are specific incidents or concerns you would like to share with us, please don't hesitate to provide more details so we can address them effectively.We're committed to providing a positive experience for our guests and hope you'll consider giving us another chance to demonstrate the high level of service we aim to provide.

10/10 Eccellente

Theodore

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 25 ago 2023
Hi Theodore,Thank you for your rating recent stay. We truly appreciate your positive feedback and are glad that you had a satisfying experience. If you have any additional comments or suggestions to share, we'd be delighted to hear them. We hope to have the opportunity to welcome you back for another exceptional stay in the future.

10/10 Eccellente

Dan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Elkhart Best Wetern
The staff were very friendly and helpful!
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 23 ago 2023
Hi Dan,Thank you so much for your kind words about our staff. We're thrilled to hear that you found them friendly and helpful during your stay. Providing exceptional service is our top priority, and your feedback truly encourages us to keep up the good work. We hope to have the pleasure of welcoming you back for another wonderful experience in the future.

8/10 Buono

Erica

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 16 ago 2023
Hi Erica,Thank you for your rating. We're glad to see that you had a positive experience during your stay. If there's anything specific you'd like to share with us about your stay, or if there's anything we can do to make your next stay even better, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 14 ago 2023
Hi Joseph,Thank you for the perfect rating! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience during your stay with us. Your satisfaction is important to us, and we're thrilled that we could meet your expectations. If there's anything else you'd like to share or if there are any specific preferences for your future visits, please don't hesitate to let us know. Thank you for choosing our hotel, and we can't wait to see you again soon!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel near I-90 in Elkhart
Stayed here last minute after deciding not to drive 300 miles round trip from Chicago to Ohio. I can always count in Best Western to have clean modern rooms & a functional fitness center. Wish they had refillable shampoo & soap dispensers to be more eco-friendly. Convenient to dining & shopping options & Notre Dame University
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 9 ago 2023
Hi Valued Guest,Thank you for choosing to stay with us on your last-minute trip! We're pleased to hear that you found our rooms to be clean and modern, and we appreciate your suggestion about refillable shampoo and soap dispensers – we're always looking for ways to be more environmentally friendly. It's great that you found our fitness center to be functional and that our convenient location near dining, shopping, and Notre Dame University worked well for you. We hope you had a comfortable stay, and we'd be happy to welcome you back whenever your travels lead you to our area again. Safe journeys!

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 9 ago 2023
Hi David, Thank you for the excellent rating! We are delighted to hear that you had a fantastic stay with us. Our team strives to provide exceptional service and accommodations to all our guests, and we are thrilled to know that we met your expectations. If you have any future travel plans, we would be more than happy to welcome you back for another enjoyable experience. Thank you for choosing us, and we look forward to hosting you again soon! Safe travels!

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Even though we only stayed the night, it was a lovely stay. The room was very clean and looked very nice! We enjoyed the jetted tub after our long drive!
Soggiorno di 1 notte ad agosto 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 9 ago 2023
Hi Jessica,Thank you for sharing your positive experience with us! We're delighted to hear that you had a lovely stay, even though it was just for one night. It's great to know that you found the room to be clean and visually appealing. We're glad you had the chance to enjoy the jetted tub after your long drive – there's nothing like a relaxing soak to unwind. If your travels bring you back our way, we'd be thrilled to have you stay with us again. Safe travels!

8/10 Buono

Paul

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel's Review Manager, il giorno 8 ago 2023
Hi Paul,We appreciate your brief but positive feedback! If you have any questions or if there's anything else you'd like to share, feel free to let us know. We're here to assist you!

4/10 Scarso

Vanessa, Rochester

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There were big stains on the carpet, dead bugs in the bathroom, and just a general uncleanliness in the entire room. It made me question if the sheets I was sleeping on were even clean. I paid for 2 days and left after the first day. For what I paid, I should’ve gotten better.
Soggiorno di 2 notti a luglio 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 2 ago 2023
Hi Vanessa,We apologize for the disappointing experience you had during your stay. It's truly regrettable to hear about the cleanliness issues you encountered in your room. This does not reflect the high standards we strive to maintain for our guests, and we take your feedback seriously.Rest assured, we will address these concerns with our housekeeping team to ensure such incidents do not recur. Your comfort and satisfaction are of utmost importance to us, and we're sorry we fell short of your expectations.We appreciate your feedback and thank you for bringing this to our attention.

10/10 Eccellente

Aleksei

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place!
Soggiorno di 1 notte a luglio 2023
Risposta di Bob - General Manager | Best Western Inn & Suites, il giorno 1 ago 2023
Hi Aleksei,Thank you for your kind words! We're delighted to hear that you had an excellent experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and it's wonderful to know that we were able to meet your expectations.If there's anything specific that made your stay outstanding or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future, and thank you for choosing our hotel! Safe travels and have a wonderful day!