Hotel vicino a Ellis Island - West Alton

“the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple”

“I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the...

“I’ve stayed here plenty of time in which the other times were okay. But this time the room was dirty and smelled like mold and there was a strong smell coming from the drain. Worst stay ever. I couldn’t even stay there and they had no other rooms to switch me to. I reserved it for 2 nights and didn’t stay either I went to a friends house in town. I let the front desk know and they agreed the room was bad. It was damp and smelly and not clean. But they would only refund me for one day the manager...

“It was a nice clean room. The sink is not in the bathroom, which I didn’t catch in the pictures, I just don’t prefer that set up. The people were very nice. The “road noise” other people mentioned wasn’t an issue for us although we were in the front of the motel. ”

“I've stayed here before and my experience this time was terrible I will never book there again. The room had no air conditioning properly working, no TV working, the room was not properly cleaned. But because i stayed one night i assumed that why we were treated in that manner. Certain staff members were exceptionally Rude. Unprofessional behavior. They did attempt to accommodate but it was too late at that point. Mary. Was the worst ever, 😫 Mickey if that's even his name was slightly above...

“Front desk was very rude”

“The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP...

“The room was clean and comfortable. The staff very accommodating of clients needs.”

“Loved our stay as the location was convenient to the Rail Trail along the river. Also an easy drive to the STL Arch and away from the hustle of the city. Anna was particularly interested in our comfort and satisfaction. Her professional and attentive manner was a delight. She genuinely seemed to care about our satisfaction and comfort. A refreshing attitude from a hotel staff member. The bed was very comfortable with clean and crisp sheets. No coffee in the room but with a microwave we...

“Clean room. Toilet needed repair. Breakfast not much to brag about. Front desk staff were helpful.”

“This is a very nice hotel. The staff is helpful and the breakfast was delicious with gluten free options.”

“Camera pulita, letto comodo, personale molto gentile. Wifi ok, doccia buona. Colazione base forse da implementare con qualche marmellata e magari waffle. ”

“abbiamo dormito una sola notte in questo hotel, scelto per evitare di entrare a saint louis e fare tappa in zona durante il nostro viaggio lungo la route 66. La posizione è comoda in quanto sorge come gli altri hotel / motel a ridosso di una highway, quindi è veloce da raggiungere e lasciare. Non sappiamo se gli altri hotel limitrofi siano migliori. La camera era pulita ma poco attraente. La colazione offre poco (è stata la peggiore tra le varie provate nei differenti hotel): ad esempio, non...

“Un posto da favola pulito e curato nei minimi dettagli. Ci è piaciuto molto”

“Great stay. I can tell the owners have been working hard to make improvements. I slept well, my room was clean. Everything worked and the staff was helpful. Areas for improvement would include replacing the current mattresses and maybe to create a space where people can hang out amd lounge outside so they aren’t just sitting around a parking lot.”

“Very friendly staff. Clean room and comfortable bed.”

“Let’s start off by saying I’m a trucker and I have extremely low expectations. But this place is an absolute dump. Pillow, shower curtain, and towels all had stains on them. The floors hadn’t been swept in weeks let alone mopped in months. The baseboards looked like they had blood stains on them. The hallway carpets have clearly never been cleaned. But that’s what you’d expect from a hit ran by Indians. Looked like something you find in India. No wonder the best western and Fairfield next...

“Needed better pillows and bedding.”

“Siamo qui solo per un giorno in visita parenti. Non possiamo dire molto ma l’hotel è decisamente consigliabile ”

“Cuarto Limpio y muy amables el staff, buena hunicacion, buen precio.”