Dear Danielle, We value your feedback and have addressed the issue you mentioned. For future, please make the front desk aware of any such issues so it could have been taken care of right away. We apologize for any inconvenience you experienced during your stay with us. Our rates were high because of the Solar eclipse and we were still half the price of our competitors. We hope that you will give us another opportunity to make your stay more comfortable.Thank you

Hi Anna, Thank you for your review. We hope to accommodate you in the future!

Hi Tom, thank you for taking the time to give us a great rating. We truly appreciate the review. We hope to accommodate you in the near future!

Hi Randy,We apologize we could not accept the gift card to partially pay for the room. However, here is the guidance found on hotels.com's website of how to use the gift card for future bookings:Redeem your Hotels.com gift cardGot a Hotels.com gift card? Nice! Here's everything you need to know about how to use it.How it worksGo to the Hotels.com gift card redemptionHotels.com gift card redemption page.Punch in the destination and dates for your stay, then choose a room.When we ask you how you'd like to pay, choose Pay online.Under Payment details, choose the gift card option and enter your gift card details.That's it! (Seriously.)Good to knowGift cards only work for Pay Now bookings, so be sure to choose that while booking.You can only redeem 1 gift card per booking.You can check a gift card's balancecheck a gift card's balance or combine multiple cardscombine multiple cards online.If you want, you can choose how much you'd like to pay with your gift card, and then pay the rest with another accepted form of payment.You can collect Hotels.com Rewards nights on bookings made with a gift card.When you cancel an eligible hotel or vacation rental booking you paid for with a gift card, you'll receive a refund for that amount on a new gift card.If your state has a law saying you can get cash back for a low gift card balance (that usually means less than USD 10), go ahead and email giftcards@hotels.com for help with that.Still need help?If you need help using your card or have questions about your balance, call our gift card team at 1-888-999-44681-888-999-4468. Have a different issue? Get in touch. We're here for you.

Hi Tina, thank you for taking the time to give us a great rating. We truly appreciate the review. We hope to accommodate you in the near future!

Hello Jerry, Thank you for staying with us. Please give us a call so we can better understand what we can change to achieve 5 stars from you for your next visit.

Hi Pamela, we appreciate you for taking the time to give us a great review. We hope to accommodate your stay here with us in the near future!

Hi Cathye, thank you for taking the time to give us a great rating. We truly appreciate the review. We hope to accommodate you in the near future!

Thank you, Charles, for your review. We are glad to see that you enjoyed your stay here with us. Please call us directly to help us understand how we can achieve a 5 out of 5 stars the next time you stay with us!

Hi Dwight, thank you for taking the time to give us a great rating. We truly appreciate the review. We hope to accommodate you in the near future!

Hi Barry, thank you for the excellent review! We definitely enjoyed you staying here with us and hope you found your wallet. We look forward to having you stay here with us again in the future!

Hi Christopher, thank you for your feedback. We have addressed the items you listed of concern in the room. As for the pest concerns, we have mandatory pest control appointments here on a monthly basis. From what I recall you had your door open for an extended period of time as you were working on your car which could have also brought in uninvited crickets into the room as we are located next to a patch of land that is used for hay. For future reference, if for any reason you are not satisfied with the room you are in, please notify the front office to address your concerns so we may accommodate you to another room of your satisfaction. Best Regards, Bent Tree Motel Management

Hi Donald, thank you for the review! We take great pride on our clean rooms and courteous staff. We look forward to accommodating you in the future!

Hi Della, thank you for taking the time to give us a good review. We hope to accommodate you in the near future!

Hi Helen, we appreciate you taking the time to give us a great review. We will alert our pest control company regarding the gnats around the sink area. We checked the neighboring rooms, and it seems to be an isolated incident. Also, we will have the lock issue looked into to see about getting it repaired/replaced. Thank you for being a valued guest and look forward to having you stay with us in the future!

Hi Sherry, thank you for taking the time to give us a great rating. We truly appreciate the review. We hope to accommodate you in the near future.

Hi Billy, we appreciate you for taking the time to give us a great review. We hope to accommodate your stay here with us in the near future!

Hi Ray, we appreciate you for taking the time to give us a great review. We hope to accommodate your stay here with us in the near future!

Thank you kindly for taking the time to give us a great review. We hope to accommodate your stay here with us in the near future.

Hi Cindy, we appreciate you taking the time to give us a great review. We hope to accommodate your stay here with us in the near future!

Thank you for taking the time to give us a great review. We are happy to hear you enjoyed your stay with us! Hope to accommodate your stay with us in the near future!

Thank you for taking the time to give us a great review. We are happy to hear you enjoyed your stay with us! Hope to accommodate your stay with us in the near future!

Thank you kindly for taking the time to give us a great review. We hope to accommodate your stay here with us in the near future.

Mr. Amado, thank you for the excellent review! We definitely enjoyed you staying here with us. We look forward to having you stay here with us again in the future!

Hi Jennifer, thank you for the excellent review! We definitely enjoyed you staying here with us and will pass along the kind words. We look forward to having you stay here with us again in the future!

Thank you, Rhonda, for your feedback. We are glad to see that you enjoyed your stay here with us. Please call us directly to help us understand how we can achieve a 5 out of 5 stars the next time you stay with us!

Thank you for your feedback!

Mr. Crouch, thank you for the excellent review! We definitely enjoyed you staying here with us. We look forward to having you stay here with us again in the future!

Thank you, Kyle, for your feedback. We are glad to see that you enjoyed your stay here with us!

Robert, thank you for the excellent review! We definitely enjoyed you staying here with us, and you all had a great time at the tournament. We look forward to having you stay here with us again in the future!

Hi Deven, we sincerely appreciate the great review. We always want to do our best to accommodate our customer's request. We look forward to having you stay here with us in the future!

Thank you Terri for your kind words! We appreciate you taking the time to give us a positive review. We look forward to your next stay!

Thank you for taking the time to give us feedback. We are currently looking into window coverings that best fit our needs. Thank you for choosing Bent Tree Motel!

Melissa Thank you so much for your kind word! I'm glad to hear that you enjoyed your stay with us. We look forward to your next visit.

I'm sorry to hear that you didn't enjoy your stay. If you were dissatisfied with your room, you should've contacted the front desk and we could've moved you to another room. Your experience wasn't typical, I assure you. Please give us another chance.

I'm sorry to hear that you didn't enjoy your two days here. Had you let the front desk know we might have been able to move you to another room.

Angela, thank you so much for review. we are glad that you enjoyed your stay with us. We look forward to your next visit.

Thank you Bruce for taking the time to give us a great review. We look forward to helping with your future accommodations.

Thank you Bruce for taking the time to give us a great review. We look forward to helping with your future accommodations.

Thank you for staying with us, Patrick. We appreciate your kind words. We look forward to your next stay with us!

Thank you for staying with us!

We appreciate your excellent review. We hope to accommodate you in the future!

Thank you for taking the time to give us a great review. We hope to see you soon!

Thank you for taking the time to give us a great review We are happy to see that you enjoyed your stay here with us. We hope to accommodate you with us in the near future.

Thank you very much for your feedback!!. We are glad to see that you enjoyed your stay here with us.

We appreciate you taking the time to give us a review. \We hope to accommodate you in the near future. Thank You!

Thank you for your feedback!

Thank you very much for your feedback. We are glad to see that you enjoyed your stay here with us.

Your feedback if very important to us. You stay was during Canton Trade Days weekend, we are actually one of the lower priced accommodations in the area for this weekend. Rooms are no less than 150.00 during this weekend. The housekeeping team will be informed about your feedback. We are glad to see you stayed in a nice, clean room. For future reference, there are other places of accommodations in the vicinity for you to choose from. Thanks

Thank you for taking the time to give us a good review. We hope to accommodate you with us in the near future. Thanks