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Recensioni per Imperial Resort Beach Hotel

4 out of 5
Imperial Resort Beach Hotel
Plot 11/13 Mpigi Road, Entebbe

Recensioni

6,2
Valutazione di 10 - Eccellente. 3 su 24 recensioni" "
Valutazione di 8 - Buono. 7 su 24 recensioni" "
Valutazione di 6 - Soddisfacente. 7 su 24 recensioni" "
Valutazione di 4 - Scarso. 3 su 24 recensioni" "
Valutazione di 2 - Terribile. 4 su 24 recensioni" "

7,2/10

Pulizia

7,2/10

Personale e servizio

7,0/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Linda

Mi è piaciuto: Pulizia e personale e servizio
The room was big and clean, the room service was okay. Food and beverage were tasty and enough. The entire hotel has the ability to impart luxury, but it urgently needs more maintenance. New carpets on the corridor floors, a removed frontside, repairs on the roof and many small improvement in each single room would let it shine.
Soggiorno di 2 notti a luglio 2023

4/10 Scarso

Priyen

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Old and dated hotel
Soggiorno di 2 notti a maggio 2023

8/10 Buono

Bouna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2023

2/10 Terribile

Stephen

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
DISASTER
Maybe the WORST Hotel experience of my life and I travel all over the world. It was filthy and looked as if nothing had been done or upgraded since it was built! Avoid this place AT ALL COST!
Soggiorno di 1 notte a ottobre 2022

8/10 Buono

SIRE

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Hotel is clean and staff vey friendly.
Soggiorno di 2 notti a settembre 2022
Risposta di Cyprian , il giorno 29 set 2022
Dear Sire ,Thank you for your positive comment , we look forward to hosting you again at our property

10/10 Eccellente

Aliy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place, like another home away from home!!
Soggiorno di 14 notti a luglio 2022
Risposta di Cyprian , il giorno 28 lug 2022
Dear Ally , Thank you for staying with us , we look forward to hosting you again at Imperial Resort Beach Hotel .

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

Bernard, Entebbe

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice facility. Well maintained with friendly staff. Probably the best hotel in entebbe.
Soggiorno di 1 notte a settembre 2019
Risposta di CYPRIAN, il giorno 19 set 2019
Dear ,Bernard , Thank you for your response regarding your stay at Imperial Resort Beach Hotel . we look forward to hosting you again at our property Best Wishes & Regards Cyprian.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2019
Risposta di JAMES, il giorno 1 mag 2019
I see no current review to respond to.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Grand Faucility but terrible in areas. No air conditioning that works and areas need maintenance
Soggiorno di 2 notti a gennaio 2019
Risposta di James , il giorno 29 gen 2019
Thank you for your feedback. We shall take immediate action .

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This ambitious hotel is 14 years old. It must have had a hard time, or just about zero maintenance because it looks much older than that. Plug sockets are falling out of the walls, taps installed backwards in the shower (be careful...) playground items beaten up and broken (we had a child along) shops and erstwhile agencies derelict and used for storage etc. Typically the television had no mains plug but bare wires were inserted into the socket - except for the earth wire, which remained hanging... In the garden, quite a few facilities were out of use or in poor condition. Shame, because what is really good here is the staff. They are so friendly and try hard, from the road sweeper to the front desk staff. The public toilets inside the hotel were immaculately clean, new bedding is spread every day, the waitresses and barman are keen to help and chat. If you stay here don't take the lake side, because every day loud "music" is played at the beach club and the prevailing sea breeze carries it to your room. At weekends massive loudspeaker cabinets are brought out and many more watts terrorize you until 21:00. It is quieter round the back. Buffet breakfast and dinner, a la carte menu at midday. Bar always open. Another bar in the garden area and a snack bar. If you don't have sensitive ears and are perhaps handy with a screwdriver and pliers, you will like it here.
Soggiorno di 9 notti a novembre 2018
Risposta di J.K, il giorno 28 nov 2018
Thank you for the feedback. We apologise for the maintenance issues which you identified. We shall have this corrected ASAP by Management .

8/10 Buono

Robert

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 6 notti a ottobre 2018
Risposta di Emmanuel, il giorno 17 ott 2018
Dear Robert, We thank you for the review .We hope we will still have the pleasure of welcoming you back with us in the future and look forward to providing you with much improved quality product and service you deserve as our a valued guest.

8/10 Buono

margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di EMMANUEL, il giorno 9 mag 2018
Dear Guest, Thank you for sharing your valued feedback with us after your recently concluded stay. We are truly sorry to read about the poor service experience and breakfast and lunch that did not meet your expectation .Sir rest assured we fully understand your disappointment. Your remarks were duly noted and have been transmitted to the departments concerned for further follow-up. Thank you for bringing this to our attention. We hope we will still have the pleasure of welcoming you back with us in the future .

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Aweful
Service terrible. Staff very nice but badly trained. Couldn't provide soda water. They had another bar but I had to go and buy and get myself. Asked for matches and waited 2 hours then told there were none. Breakfast diabolical mess of the strangest items ever. More like a bad lunch. No eggs. General decor of the hotel very dated. Smelt musty and elevators did not work so had to use service elevator. Then tried to add items to my bill on check out. Never stay there again and never recommend
Soggiorno di 4 notti ad aprile 2018
Risposta di EMMANUEL, il giorno 27 apr 2018
Dear Guest, Thank you for sharing your valued feedback with us after your recently concluded stay. We are truly sorry to read about the poor service experience and breakfast and lunch that did not meet your expectation .Sir rest assured we fully understand your disappointment. Your remarks were duly noted and have been transmitted to the departments concerned for further follow-up. Thank you for bringing this to our attention. We hope we will still have the pleasure of welcoming you back with us in the future .

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The other reviews are true
I read the other reviews, as you are doing now, and thought I'd give it a chance... The others were right. Initial impressions are positive, check-in and the room are good first impressions. But eating in the restaurant is a study in bad service. They didn't have most things on the menu and couldn't explain what they did have, so ordering became a protracted process of trial and error. The bar staff were overcome by the complexity of the task of making a Gin and Tonic. All the services aside, the pool is a good length and has lines on the bottom for swimming, a rare treat on the continent.
Soggiorno di 1 notte a febbraio 2018
Risposta di EMMANUEL, il giorno 8 mar 2018
Dear guest , We are sorry to read about the poor experience you had during your recent stay with us. Please accept our sincere apologies for the inconvenience caused. Your remarks about the poor service in the restaurant and bar were duly noted and the necessary follow-up will be done accordingly with the departments concerned. Thank you for bringing this to our attention. We hope we will still have the pleasure of welcoming you back with us in the future and meanwhile remain, With best regards

6/10 Soddisfacente

Mogens

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Ubehagelig lugt på gangarealer
Hotellet ser fint ud ved første øjekast, men havde svært ved de tæppebelagte gange på den etage hvor mit værelse lå. Her stank af noget som jeg vil tro, stammer fra er der nogen som har urineret på gangen. Måtte holde vejret hele vejen frem og tilbage af gange
Risposta di EMMANUEL, il giorno 28 feb 2018
Dear Mogens, We are sorry to read about the poor experience you had during your recent stay with us. Please accept our sincere apologies for the inconvenience caused. Your comments about the stinking carpet in the hall way, were duly noted and the necessary follow-up will be done accordingly with the departments concerned. Thank you for bringing this to our attention. We hope we will still have the pleasure of welcoming you back with us in the future

2/10 Terribile

Thomas Bjoern

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Never again
I have never done this before, but I strongly recommend against this hotel. A 4-star rating of this hotel makes me question the entire system. From the beginning, you have the impression of being in the way of an otherwise quiet day of relaxing for the staff. Once in the room, it is as hot as outside. the A/C was not on, fair enough, but then again, it didn't work - after 4 hours and a 3-man repair crew, it came on. More noisy than cool. Wi-Fi was a joke. Constantly being cut off, having to change between the different AP's, never getting an even close to OK connection. And just make it clear, this is not a standard of the area. Go to the coffee shop in the Victoria Mall, it's complimentary and works as good as any European connection. The restaurant/room service was abysmal. Long waits for under-cooked, poorly prepared, bland food. Again, clearly no one in this hotel cares. The bathroom was of such poor quality, that a simple task as taking a shower required the maintenance team once again. When checking out, it took the staff a lot of time to figure out I had prepaid the room and therefore only should have to pay for the extras of the stay. Overall, this was the worst run Hotel I have ever stayed in and I am sure not going back.
Soggiorno di 2 notti a febbraio 2018
Risposta di EMMANUEL, il giorno 17 feb 2018
Dear Mr.Hestbaek, We are truly sorry to read about the poor experience you had upon your stay with us. Please accept my most sincere apologies, this is indeed quite unfortunate and of course totally unacceptable. Rest assured I fully understand your disappointment and frustration. Your remarks were duly noted and will be thoroughly followed-up with the staff concerned. Thank you for bringing this to our attention. We hope that nevertheless we will still have the pleasure of welcoming you back with us in the future .

6/10 Soddisfacente

Marf, London

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
The room was clean and modern. Staff were friendly and welcoming - keep it up.
Soggiorno di 1 notte a dicembre 2017
Risposta di EMMANUEL, il giorno 2 gen 2018
Dear Guest, It is nice to read that you enjoyed your stay with us. We look forward to the pleasure of welcoming you back in the future. Kind regards,

8/10 Buono

Erik Trygve

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hotel am Strand
Das Hotel is nicht grossartig, aber meistens OK. Wir hatten ein mehrtägiges Arbeitstreffen, wofür es das notwendige gab. Am Strand gab es laute Popmusik, Maraboustörche und wahrscheinlich nicht sehr sauberes Wasser. Mit der Regelung der Wassertemperatur in der Dusche habe ich vergeblich gekämpft. Ich gebe 4 Punkte aus 5 teilweise weil die Erwartungen von Hotels in diesem armen Land anders sind als in Europa.
Soggiorno di 5 notti a novembre 2017
Lieber Gast, Vielen Dank für Ihr Feedback. Ihre wertvollen Kommentare wurden ordnungsgemäß notiert und die notwendigen Folgemaßnahmen werden entsprechend durchgeführt. Danke, dass Sie uns darauf aufmerksam gemacht haben. Wir freuen uns auf das Vergnügen, Sie bald wieder bei uns begrüßen zu dürfen Emmanuel .

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Staff
Hotel itself has no problem, but staff has no smile, no apologize.
Soggiorno di 1 notte a settembre 2017
Risposta di EMMANUEL, il giorno 9 set 2017
Dear Guest, We are truly Sorry to read about your disappointment with the poor attitude of our staff . Please accept our apologies and, rest assured we fully understand your disappointment. Your comments were duly noted and have been shared with the staff concerned for thorough improvement . Thank you for bringing this to our attention.. Looking forward to the pleasure of welcoming you back in the future

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice location, hotel not so much
Very expensive for hotel totally devoid of atmosphere. Sprawling interior, empty mini bar & dirty, not even a kettle in the room. You don't need to stay in hotel to lie by the pool. Huge, empty, laid out like prison landings
Soggiorno di 1 notte ad agosto 2017
Risposta di EMMANUEL, il giorno 18 ago 2017
Dear Guest, We are sorry to read that you did not enjoy your stay during your recently concluded stay . Your remarks were duly noted and have been shared with the departments concerned for immediate action and improvement . Thank you for bringing this to our attention. Hoping we will still have the pleasure of welcoming you back in the future,

4/10 Scarso

greg, ny

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not really sure what they were trying to create
Food uninteresting , restaurant large and cave like
Risposta di EMMANUEL, il giorno 6 lug 2017
Dear Greg , I am truly sorry to read that several things did not impress you during your visit. Please accept my sincere apologies for the inconvenience caused. Rest assured I fully understand your disappointment. Your remarks were duly noted and the necessary follow-up will be done accordingly with the departments concerned. Thank you for bringing this to our attention. We apologize once more and nevertheless hope that we will still have the pleasure of welcoming you back with us in the future.

8/10 Buono

Denise

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
it was okay. Everything was fine except the showers were not work and call for change the room but it never happened.

8/10 Buono

Sherrie, Tampa FL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice clean friendly place &willing to please
It seems their hot water supply is limited & doesn't lend itself to tub baths. They do not furnish wash clothes but always clean hand & bath towels. It was very comfortable place to stay & relax pool area & beach area clean nice place to enjoy afternoons they had music but they are not close to any shopping or other places to eat. They are very generous with their dinners & breakfast Buffett is very complete! Close to airport.
Outside by bar & gazebo fountain area
Dinning room one order of fries quite plentiful
Risposta di JAMES , il giorno 3 dic 2016
Thank you for your stay in June 2016 . We wish you a Merry Christmas and a Prosperous New Year.