Vacanze Ercall Magna

We had a great stay, comfy and spacious, great communication from the host too. Check in was simple and easy. Plus there were extra fans in the rooms which was fab during these baking hot nights. Definetly recommended.

Quite cheap for a room in the city centre, the kitchen in the communal area was a bit dirty & the common room could've been more clean & the bathrooms were quite dirty. Also there was quite a bit of dust on the window sill in the room & one of the furniture had a bit peeled off it. However the price was very cheap. If this place had some more work done to modernise it more & be maintained in a super clean then it would be a really excellent stay if that was done & would justify a higher price! Communication from the owner was good, but perhaps these things could be put into consideration & guests would be very satisfied!

The room was a good size with a decent size kitchenette. It was nice that washing up liquid, cloth and tea towel was provided. Bed was firm but comfortable. The main issue was the heat in the room, it was 29 degrees all night. To be fair we are having a very hot summer but it would be good to have a fan to use. It was quite dark too and we needed the light on during the day, I don’t think the black walls helped! That being said, I would still recommend the apartments as they were ideal for a couple of nights and the free parking was an added bonus. We were able to walk into the town centre (about 20 mins). We used a keycard rather than the app and that worked well. The instructions on how to get the keycard was clear, though I did have to telephone the help desk as I hadn’t received the instructions but it was dealt with quickly and they texted them to me straight away I would use them again but would bring a fan

On arrival, we were dismayed to find the "Queen Bed" was smaller than a double bed and was not at all suitable for our stay. It seems the definition of this bed size is not universally accepted. After discussion with the professional "Richard" I informed him that we would not be staying. I request a refund as the room was available to relet for anyone willing to use a small bed. Deeply disappointed and will not recommend